Thrifty Rent A Car

I booked a reservation here and accidentally left my license at home. I tried to call in to see if a cancellation might be possible and the lady I spoke to was very rude. She told me my reference number did not exist and was speaking very quickly, to the point of not being able to understand. When I asked her to please speak a little slower, she started speaking to me like a was an idiot. When I asked her if I could speak to someone else, she hung up on me.
I will NEVER rent a car from here again.

I’ve called FOUR times and have been on hold for over an hour and a half and can not get them to close out my bill, for a car I returned five days ago. When I returned the car they told me they were too busy to get me my final bill and would email it to me. Called the day after and asked for them to please email my receipt, and they said I needed to wait another 24 hours for it to process. Today, now five days since I’ve returned the car, I have called three times — twice the wait time was over 30 minutes to be hung up upon while being transferred to the billing dept (this was with the main 877−283−0898 number). The last call (I finally found a different customer service number online) I got through to someone after 20 minutes who said Denver had not yet «closed out my bill» and she’d put a request in. All I need is my final bill! I asked her to please transfer me to Denver so I could expedite it and she transferred me back to the main line that — after another 20 minutes on hold or so — hung up on me AGAIN after I got a person saying she couldn’t help me and that she needed to transfer me to billing. I will NEVER rent from Thrifty again!
This all, by the way, was after a very rude customer service rep at the counter when I showed up at midnight to pick up my car told me I’d have to wait an hour and a half for a car. When I protested he said I can’t just reserve a car a few minutes before-​hand and expect a car to be ready! Well… why not, you showed you had availability?! But that is beside the point, I had reserved the car several hours in advance and he had not checked the right paperwork or something so he’d missed my name. Then, miraculously, he had a car waiting right there.
Another odd thing to be aware of — he said in order to not be charged for fuel, I had to show a receipt upon return that said I’d filled up «at a gas station within a 10 mile radius of airport» in order not to be charged the $ 9.99/gallon fill-​up fee. Now, I’m Emerald Executive Elite — I’ve rented a LOT of cars. I’ve never heard of such a requirement!
By the way, there is no way to call the Denver DIA Thrifty directly. Their mailbox is full on the 303 number, and all other 866 and 877 numbers have long hold times and all they can do IF you get someone is transfer your request to Denver.
And another thing — when I booked the rental they estimated my bill to be $ 318 total (with taxes and fees). The «estimate of charges» I got when returning the car was $ 364.79, nice pop up (and I did fill up separately so no fuel charges). I can’t WAIT to see what my final bill will be!
They should be out of business, IMHO.

I booked the cheapest online option, and was later intensely sorry that I had done so. Thrifty — Denver was pretty bad.
The first car we got into was stopped at the exit gate, because the guard (Thrifty’s employee) spent 20 minutes on his computer, and then realized that the car wasn’t allowed to be on the road.
Instead of going all the way back, we took another car that was parked near the exit. But as we pulled out, we realized the GPS wasn’t working. Brought it back to the exit booth, but the guard couldn’t help us; he talked to the main desk, and they said we had to go back and start the whole process over again. So we gave the guard the GPS, and drove off.
Upon our return, we were, of course, charged for the GPS… and had to struggle to get it taken off the bill.
Yuck. The car worked just fine, but the experience of taking it out, and bringing it back, was too unpleasant. Last time I’ll use this company.

If 0 stars was possible I’d give it. The absolute worst car rental service I’ve ever used. Took them 1.5+ hours to find us the cars that we needed. You would think that in Denver they’d be accustomed to ski racks on suburbans– but said the magnet ones they’ve been using have been flying off cars. After 45mins of trying to find us new racks, they tried to give us the magnet ones without us noticing. The reps all thought it was a big joke and no one knew what they were talking about. They finally promised us free racks and a free upgrade– but surprise! Didn’t take it off at the end and said verbal and written promises don’t mean anything. Wouldn’t let me speak to anyone higher up. They were horrendous.

Car us d to belong to a smoker. 4 days almost almost $ 500. $ 180 in fees and taxes. Hyundai Sonata with 33k miles. I need a shower after that experience. The growing away my blue chip membership. Just not worth it. Hey Thrifty CEO. Time to go on Undercover Boss so you can see that your company sucks!

What a horrible experience do not rent a car from here just one problem after another the booking price was suppose to be 1200 by the time everything was said and done the bill was 2500 horrible do not recommended at ALLL!

Horrible customer service. They added insurance after us saying no to the added insurance. Then when returning to discuss the insurance it took us 30 minutes just to talk to someone and they were less than helpful. Do not rent.

Very slow. Depressing slow. Long line with only 2 vey slow individuals working. when u go outside to get your car there is no one there to help u.

I was very disappointed with the service at this Thrift location. The staff was very unfriendly and unhelpful.

Great service, no wait, nice car, best price! Can’t ask for much more than that! Thank you!!!

Absolutely awful!!! If you don’t believe me, try to look up their rental counter or car return number in Denver. Just try. I’ve spent 4 hours on it. I left a hat at the counter and called only to reach the center in the Philippines. They said that they do not give out the numbers to the individual counters. Then I found four separate numbers, none of which answered, just «The person whom you’ve dialed is not available at this time». I have called over twenty times at this point. I could have had more pleasure out of my trip if the counter had answered had simply told me whether or not the hat was there.
Then too, there was the woman who made the reservation who told me that there were no additional driver charges. It turned out that there was a 13.95 charge plus 36% taxes and fees. I have never had such a terrible car rental in my life, after 35 years of 50% travel jobs.

This was one of the worst car rental experiences I’ve ever had and I’ve literally rented several hundred cars over the past few years. The wait for the shuttle from the airport to the rental center should have been my 1^st tip. The were multiple buses for all of the other rental agencies while we waited for the Thrifty shuttle. By the time the bus arrived, we were packed in like sardines in a can.
Once we arrived at the rental center, things went from bad to worse. Over 30 people in line for cars and 2 gals working the rental counter. There was a 3^rd guy but he was dealing ONLY with returns and «blue chip customers». The people in line started joking that there were really only 1 and a half gals at the counter since the one rented 2 cars in the time it took the other one to process a single rental. At one point a manager/​supervisor type came out the back room and people in line for yelling for him to get more help (there were 8 vacant rental windows). He promised to send more help out and that was the last we saw or heard from him and there was no additional help. It took OVER an hour in line to get a rental car.
And — they REALLY, REALLY pressed the up-​sell. They didn’t have a car I reserved on their web-​site for $ 450 ready and it would be 30 – 45 minutes if I wanted that car. They pushed for an upgrade which I eventually did just to get on the road and not spend my vacation in the Thrifty rental office.
The SUV I got was a high mileage (almost 60,000 miles) rental with a number of dings and dents all over. The guy at the gate just laughed and wrote «dinged up all over» on my rental agreement and signed it. The car was CLEAN on the inside.
The only reason I’m giving them a 2-​STAR rating as opposed to a 1-​STAR is that the car was clean and served us well for 5 days. And the rental return process went a million percent better than the rental process.
Next time — check the on-​line reviews first and look elsewhere for a rental. Thrifty was NOT Thrifty and definitely was NOT worth the hassle.

Worst car rental experience ever.
Waited 1 hr at counter.
Did not have any cars.
Took 2 hrs to get a car.
How is this acceptable?
Would never recommend to anyone.

I really wish I had read «Thrifty’s» reviews prior to renting from them. Their business practices are truly shameful. The online, prepaid price of $ 198.00 magically turned into a total charge of over $ 641.00. So, you call to see how this discrepancy can happen, and after waiting the typical ten minutes on hold you learn that the original quote was «just an estimate». So the estimate was shy by a little over 300%. This is a deceptive and unscrupulous company. Even the mileage they said we had driven was overstated by 4000 miles (in our four day rental we drove less than 1000 miles, their claim was 5551 miles which would be pretty ambitious for a four day rental). As a business owner myself, I believe in giving a company the opportunity to correct a problem. I did give them such an opportunity this morning, and got absolutely no help from «Shania» in the corporate headquarters.

Well I guess we should’ve read the reviews first. These people were so slow, rude, and told us to choose a car from a lot that was completely empty. So we went back in, he gave my father a hard time, didn’t believe him, and when he finally got us another car, he just dropped it off and left — without even opening the trunk or saying a thing to us. Just walked away and left my poor mother (who is clearly bald from chemo) to deal with her own bags. Unbelievable! I was actually laughing because I thought it was a joke. These people should not be paid to be so insensitive, lazy, and selfish on the job. Seriously– do not go here. If you do, please try and give them a reality check. I wish I did. ( Unilocal should really have a «0 stars» option.)

There are no stars for Thrifty. 0 out of 5. 0 out of anything. They are a scam. Take my word for it, go to anyone else for your car rental. They will lie to you upfront and then charge your card for all kinds of bogus crap. Terrible service.

This place is horrible! Do not go here! It may be cheap but the staff was very unprofessional and not at all knowledgeable. Also the worst customer service!
First, my dad made the reservation under his girlfriends name (who was also traveling with me). He made the reservation because we were traveling and was just easier. We get to the Thrifty Rental Car at about 11pm, and there is no line. A woman assists us and can’t find the name we gave, she was also very rude and unpleasant to deal with. She said she couldn’t find the name, and demanded to see our confirmation number. My dad’s girlfriend said that her boyfriend made the reservation. And her respond was why?! Because we were traveling. Finally she found the reservation and was like I need the AAA card, and we were like what are you talking about? She said it was booked under the AAA card. She also said if we wanted to add an additional driver it would be a charge. I noticed a sign that said whenever we fill the car with gas we need to make sure to get a receipt otherwise we will get charged $ 10.00/gallon. That is ridiculous! How about you just check the gas gage? She also said if there is a navigation system in the car, that we will be charged if we use it. So are you also going to charge me if I use the radio too? They also never inspected the car with us, and there was no sheet with you to mark down any marks on the car. We told the attendant when we left that there were a bunch of scratches on the car.
When we returned the vehicle, I gave the receipt to attendant and she said she didn’t need it! Are you serious? So I just got a receipt for nothing. Then we wanted to talk to a manager, and we were waiting for about 30 minutes. And an employee wouldn’t even do anything to help us. and said the manager doesn’t even have a business card.
They’re supposed to make your travel experience easier! Horrible experience

The worst.
Started with waiting 40 minutes to get to the counter. When you get to the counter they have a list of maddening «gotchas» to work you through. Such as around $ 18 dollars a day if you want to use a tollway, otherwise they hit you for a larger charge when a toll charge is used. Once I got through that, I got to my car. A nasty old Mazda 3, scratched to hell, high mileage, dirty interior.
Never will do business with them again.

Thrifty does not live up to its name! Make sure you don’t get conned into an upgrade. they aren’t going to give it to you free. Check what you are agreeing to on the keypad before you sign the «contract» with them… it’s their answer for every problem you will experience. Check online how many gallons of gas your model actually holds. They charged me for 25 gal when the tank only holds 20. Look at all your little incidental fees they add up to over $ 75 extra dollars. Be willing to pay $ 400 for that car you rented for 8 hours…
Also, I have been receiving threatening phone calls from Thrifty about the set of keys that were discovered upon boarding the plane. They are saying they will charge another $ 300 for these. I sent them via mail less than 6 hours after discovery but there is no way to let them know this because they don’t answer the call when you return it.
Be sure to look at your contract. At the bottom is an Arbitration Provision you can decline via email so you can be included in a Class Action Lawsuit should someone want to bring one over their unethical practices. You only have 30 days to do this.

The most horrible business to partner with. Bunch of liars.
I booked a Thrifty rental services for a week from 11-​13-​2014. During the pick up, the person in the counter suggested me to take fuel from them and lied on my face that the price of gas outside is $ 3.70 outside compared to the Thrifty price of $ 3.10. Needless to say that gas was priced at $ 2.50 that day. My question is: are the customers bunch of fools, or these idiots try their luck in scamming us?
I was here for business meetings and had to extend my stay over a week. Naturally, I called up Thrifty to extend my reservation for another week. I had to wait for 15 minutes over the phone to reach a person to do it. However, the person was polite and helpful. Horror struck me when I returned back on 11-​21-​2014 when these deceitful characters totally dishonored my effort to reach them and asking them to extend my contract. They slapped me a fine saying I broke the contract by returning the car late. In spite of acknowledging the fact that I informed them earlier, these deceitful business professionals said it did not matter if I informed them or not. Fine applies equally.
I had a fair amount of time to go to the airport and renew the contract, and I would have done that, had the customer care person told me. But she preferred to hide the fact. Considering I rent cars very often, I would never go back to Thrifty and make sure my friends do not repeat the mistake I did.
Seriously THRIFTY… you need to get your act together. Look at a longer perspective rather than trying to scam us. Customers are connected these days and hence powerful than you think.