Tuscan Heights Apartments

If I could rate them and give them a 0 start rating that’s exactly what I would love to give. These are by far the worst apartments/​living environment I’ve ever experienced. They are a money hungry corporation that will do anything necessary to make money on their tenants. The people in the leasing office are by far the most unprofessional human beings. If you have have kids beware they will evict you for kids playing and enjoying their home if they are on 2^nd and 3^rd levels for noise complaints after promising a ground level when I initially applied then later changed it to a 2^nd level even after being aware that I have three children. DO NOT MOVE EVEN CONSIDER MOVING HERE THEY ARE HERE TO SCAM AND RIP YOU OFF.

By far the worst apartments I have ever lived in. The apartment itself is nice on the inside; however, the grounds are dirty, rarely taken care of. There are potholes all over the parking lot, the parking spaces are extremely tight, my car is constantly getting doored. I was unlucky enough to live next to a drug addict for the first six months of my stay, that caused constant drama. I feared for my safety, luckily she moved. Maintenance calls to the office are rarely taken care of and if they are it’s not done in a timely manner. The office staff is rude (mostly) and unaccommodating. I took my daughter to the playground only to find syringes under the swing set (never going back there). Trash piles up in the dumpsters until it is overflowing into the street. There are thugs throwing parties all at all hours of the night any night of the week. When they decide to mow, they mow on the weekends at 7 AM. The walls are so thin you can hear full conversations from your neighbors, inside their apartment or outside your door using a regular tone of voice. If you are one day late on your rent they post the most threatening letter on your door asking for your possessions as if you are some sort of criminal. This place is an absolute joke.

*ATTENTION* Do not rent here. I’ve been witness to domestic violence, drug use, lots of barking dogs, tons of maintenance problems, and utility costs are unusually high. I can’t wait to get out of this place!

I would not give this place one star. I have lived here for four years and have never been so eggar to move. Since the new owners have taken over there has been nothing but problem after problem. They did a huge project painting the outside of the builds that was done very poorly. The gutters on the buildings where not put on right. If it rains my gutters rain. I’ve asked several times to get fixed never gets done. I moved here for the patios and havnt been on mine in two yrs. When it rains my porch is flooded I have to sweep it off and the puddle of water gets bigger every time. Then they came in and did an inside project said it would take two days it took two weeks. I was not aloud in my apartment I asked that my cats and fish get feed and checked on it never happened. They locked my cats in my sons room. When we got home the house stunk the cats ripped up carpet by door trying to get out problem to drink and eat something. I had ten fish one lived they where not feed either. A couple things where broken they would not replace them. They did fix the carpet a month later and tried to charge me I refused to pay and threatened to report animal cruelty actions against them so they waived the carpet fees. The laundry room is terrible the washers and dryer always have problems. I go to a laundry mat up the street. I have been booted twice here. Which made me hate this place more. They are a huge rip off i constantly get charged for things. I would not recommend any friends here. If you plan to move here dont you will want to move again in a year save yourself time and money there are way nicer places out there and cheaper. Dont let the view fool you the are dirty crappy apartments.

Tuscan Heights is okay. Our lease is almost up, and there is no way we are resigning.
Positives (why we chose this place):
— Friendly staff. Johnny is the best, and maintenance is friendly. Those guys are the saving grace of this place.
— Parking. You have to have a pass to park here after 10pm, so there is always available parking.
— Landscape. The landscape is full of grass and trees. It feels homey.
— Amenities. There are two parks, two pools, two dog parks, and two laundry facilities. You don’t have to walk too far, and none are over crowded.
— other people seem to have issues, but when we report even a small problem with our apartment, someone fixes it the next day.
Negatives:
— Parking: They are very strict. If you even Park on the line, you get a boot or a tow. Thankfully we have not had problems, but a lot of neighbors have.
— Building issues. We haven’t had any issues, but we have lost a lot of cool neighbors due to flooding problems that aren’t getting fixed.
— The kids: This is the biggest problem. I love kids and I’m all for letting them run around and play. But the problems with Them are out of control. Too many kids run around with no adult supervision. They pull fire alarms, leave trash all over the place, make big fires, run around the laundry room, throw rocks almost hitting Windows and breaking lamps, run around with large poles and hit the sides of the buildings at 7am, not leaving residents alone. I can’t read outside because it’s 20 questions. They also like to go into the laundry room and open doors to washer and dryer being used. Nap time for your baby is out of the question because they are too loud. The kids seem to have control over the complex, at least in the part we live in. It’s one thing to let them play, but when property and safety issues arise, it’s a problem.
It took all summer for someone to say that kids can’t be out without an adult.
— Bad laundry rooms. If need laundry, you have to load it on to a card in The leasing office. Which means you can only load your card during office hours. The price is ridiculous, too. Our neighbors who use the facility say that half of the washers and dryers don’t work. A lot of times, the timing is off and can take twice as long to use.
— you can only use the rec room for during office hours. It you get off at 5:30, you can’t work out.
— Moving out. We learned what happens when you move out from our neighbors. You have to put in a 60 day notice, which we didn’t know about. If you don’t, or they get their communication mixed up, you have to pay a fee per day. We tried to schedule a walk through one week before we move, and they gave us a lecture about how they can’t on weekends. You have to call the lead maintenance (they won’t give us their number) to schedule the day before, or they will do it without you.
— when you’re a day late on rent… Our neighbors moved out on January 2^nd. Their lease ended on the 1^st. They received a notice on January 4^th saying they have to pay the whole month of January, plus $ 250 and a few of $ 10 per day. I don’t know why they got this notice since their walk through was on new years eve, their keys are turned in and they moved.
— I have witnessed a lot of domestic violence. Lots of yelling, cops called, etc. They even check for holes in the walls caused by domestic violence. This makes the atmosphere very bad.

I had previously given them an ok review but the longer you live here the worse it gets. The office staff is SO RUDE!!! They are never willing to help, it takes forever to get anything in your apartment fixed even if it’s just a battery alarm, they give false advertisement (250 off rent for refferals… YEAH RIGHT)!!! The only thing they make sure is they can squeeze every cent or if you they can. When we first signed or lease it said 35 $ rent for two pets now they are charging us 70 $ per pet!!! Outside is even worse, they say RESORT STYLE LIVING, but I’ve never been to a resort that had a minefield of poop and none of the trash actually make it to the dumpster. The laundry facility is awful also. You have to buy a card to load money onto (no coins or ones either) and you can only load it during office hours, there’s never any machines, and when there is they don’t work or take your money also (No Refunds!) I wish had never moved here. They were so fake at the beginning I can’t believe the lack of customer service. I pay good money to live here and should be treated with respect. Good luck if you choose to venture here… My advice STAY AWAY, Don’t Move Here, Find Somewhere Else to live You will be glad you did!!!

Beware the boot at Tuscan Heights ! Tuscan Heights — now there’s an oxymoron!
I’m sure you’ve seen the yellow, metal «boot» on the wheels of cars.
This complex has a boot first/​consider tenants last policy — which means your car will be booted if:
1) you are parked slightly over a parking lot line;
2) your car’s Colorado license plate tab is expired (seriously, how can the state’s law’s apply on private property?);
3) you are temporarily staying with someone at the complex but have not notified the office. You have a two bedroom and are paying the full rent on time; now you have to pay for a temporary visitor.
OK, I can argue that none of the above is desirable and shouldn’t be encouraged — but if you love your tenants, don’t you at least give them a free first notice. O.K., love may be too strong a word — how’s r e s p e c t? The people living here are barely making it from paycheck to paycheck and a $ 75 to $ 100 boot is the last thing to make the world a better place — unless the owners are g r e e d y.
The staff in the office — fine people, the folks living there — some of the best — but the schmucks who own the property are fascists.
Keep looking for other rentals — there are openings here because the good folks are leaving… broker than when they moved in.

I LOVE THESE PEOPLE! After having a horrible renting experience at our last apartments, my boyfriend and I were thrilled to stumble across Tuscan Heights. The office staff is amazing and we felt valued every step of the way. (Shout out to Liz and Jonnie as they were the main people we worked with). We moved in a couple of months ago.
Our apartment is spacious and was absolutely spotless when we came in. We have had some issues with our hot water, but both times, maintenance was out immedietly to help fix it. We’re not talking immedietly as in within a couple of days like most places. We’re talking within an hour immedietly.
I really can’t say enough about these people. I feel like we got a steal on our rent price for a place that already feels like home. If you are looking to rent close to the Federal Heights area, definitely check this place out!