Two Wild Sisters

If I could post lower than one star I would. If I could post negative stars, I would. This was literally the worst customer service experience I have had in my life.
I recently bought a t-​shirt here for my sister’s boy friend. I do not know him very well so thought I would buy a few things, ask my sister for advice on which she thought best and return the others. The shirt I bought was not one of her choices. When I bought the t-​shirt, the sales associate was very kind to me, spoke to me about my options and overall did a good job selling her product. When I paid for the item I was never quoted any return policies, other wise I may not have bought the t-​shirt since I was not sure about what item to keep in the first place.
Upon trying to return the item I was quickly greeted by the same sales woman with a big smile. As soon as I asked to return the shirt, her smile instantly turned into a frown and she then pointed to a tiny hand written sign and said «we don’t do returns, only exchanges». Very short. I asked her why and she then pointed to what I assume was the owner and said «because it’s her policy» while making very little eye contact with me. While looking through the store to find something that might fit my family’s taste, I calmly said to the owner that I wished someone would have quoted me the return policy, because had I known I might have made a different choice. The owner instantly got defensive came down the stairs to get in my face saying she «doesn’t have to quote it to anyone, it is on a sign at the register». I tried to let her know that from my perspective as the customer it would have been nice to reiterate it, she then makes a remark saying «I don’t know about the stores where you are from…». Implying that A) I was not from here (which I am) and B) that if I wasn’t I should know better than to question the store policy. As a local here for over a decade this is a mentality that I absolutely have no tolerance for. If you can’t handle the tourists, then you are living in the wrong place, PERIOD.
Needless to say things got heated and while I kept trying to let her know that I was frustrated because of how she was coming after me, she kept telling me to get out of the store. In the midst of this interaction with a bad owner, her sales woman decides to come over and jump into it. The sales woman had said she didn’t have time to quote a policy even thought I was the ONLY ONE in the store at the time of purchase. I also told the owner that I work somewhere in town where we often recommend stores to our guests, however based off of the experience that I was having, I wouldn’t want to recommend her store. She said I was threatening her. I was a customer now being attacked by two irrational, combative, aggressive older women. I obviously was not able to get one word in. The women then threatened to call the cops at which point I told her to call the cops and I would explain to someone hopefully more rational then they had been what exactly happened.
I ended up leaving to avoid any more conflict as more customers came in. If I was this store owner I would be appalled with my behavior. There is a correct way to explain and stick up for your policies with your customer but everything that this store did at every instance was wrong, wrong, so wrong.
Something for the owner to think about is that; for every one customer you have recommend a place, it will only enhance your business by an average of three people, whereas every complaint you have will detract seven to ten people from your business. I believe a serious attitude adjustment and some courses on customer service behavior would really help benefit this poorly behaved owner who as of today has only hurt her own business. Even if it is just one to ten people, that is still one to ten people.

Tara is so fun. They have great jewelry at a great price. We had so much fun trying on rings and talking with Tara. My friend and I ended up buying two rings a piece and I bought earrings as well. I love my purchases. They also have some fun T-​shirts and signs. Check out the sign in the window about the hours of operation!!!

In der Main Street Mall in Breckenridge (hat Qype nicht) gelegener Schmuck– und Geschenkeladen mit supernettem Personal (Inhabern?). Wir haben uns für wunderschöné Schneeflocken-​Ohrringe aus Silber entschieden. Es gitb auch viel mit Türkisen, Indianerschmuck und anderen «Tand». Mal was anderes!!!