Verizon Wireless

This is a real accounting for three days of service:
Per the statements there have been a total not including taxes of $ 1590.85 charged to your account. We have issued credits in the amount of $ 1508.58. This leaves a remaining charge of $ 82.27 and again this is without taxes.

Probably the most helpful Verizon store I’ve ever been to. I went in to replace a phone that had quit working and he went out of his way to make sure I didn’t have to pay extra for it. I was in and out and didn’t have to wait more than 10 minutes after walking in the store. I will definitely be going back.

Walking into a cell phone store is like going to get a colonoscopy, or walking into Staples. You’re not there unless you have to be, and you want to get out as fast as possible.
I was on a mission for a phone charger. Someone greeted me right as I walked in and directed me to the right product for my phone immediately. A few seconds later another employee rang me up on his iPad and I was on my way. A painless transaction for a necessary accessory.
I went out of my way to go to a corporate Verizon store, which I recommend over the local «authorized» resellers.

I wish I could say nice things about this store. I bought the Samsung Galaxy 6 about 2 months ago. Buying experience was good but had to wait 45 minutes for a salesperson. Who was great.
Then a month later the recharging cord fried melting the plastic. Went to this Verizon and again waited 30 to 40 min and received great care and a new cord.
Then after another 30 days the cord fries again and now there is little doubt that there is a voltage issue. Version’s response «you need to buy a $ 30 new cord».
I never raised my voice, never cursed and said thank you and please during my interaction. I was firm that I was not going to pay for a new cord. Then the manager and salesman became indignant and dismissive. I have the manager and salesmen’s name but feel that it would not be appropriate to list especially if these procedures are being mandated from above.
Basically, they don’t have enough help in the store, employees seem stressed and management is borderline aggressive probably due to too many customer complaints.

Horrible customer service from the managers! Tech support actually quite good. Manager tells me if I leave and miss my turn that I go the back of the line. Support says that is not true. Other manager snubbed me. Where do they find such horrendous managers? If they train support people so well, you would think they would spend money to train managers in customer service. Just beware and forewarned…

This place rocks! Every time i go in, they give me free stuff. A couple of months ago, i got a free tablet when i bought a new phone. Somehow or another, the extra line for the tablet was cheaper than the two lines i had before. Adrian gave me a sweet deal. I don’t know how the math worked out that way, but i just took that deal and ran! Then today, after i dropped my brand new phone (no insurance, dammit!), i took the phone in for repair. They don’t fix screens (see my separate review for Yakkety Yak), but Josh replaced the SIM card for free so that calls would work again. Again, FOR FREE! I had to wait 20 mins, but the staff there are so darn helpful and friendly, that it’s worth it. Dealing with tech details is not my idea of fun, and i don’t enjoy looking at all the new phones and toys as much as some people do. But if you gotta hang out in a Verizon store, this is the place to be. Now, if they would just get some more chairs for customers to sit in while we wait … LOL

THE WORST STORE EVER!!! The only reviews I EVER write are good ones. I went out of my way to write a bad review for this awful store. My iPhone broke (my fault). I didn’t have an upgrade and knew I had to pay full retail for a new phone. I went to the store. MARDI was my sales woman and she told me «don’t worry, I can get you a knee phone, iPad mini, and any phone case in the store all for $ 480 and $ 11 more a month on your bill for the data plan for the iPad.» I will say, my fault for not reading the bill and new contract AFTER I paid, however, I was in a hurry to get back to my toddler and newborn baby. I was naïve. As it turns out, I paid for the iPad, I paid for the case and she secretly signed me up for 34 payments for the full retail price of the iPhone. I would have paid for the phone since that’s what I thought I needed to do. To con me into all the other stuff is disgusting and I’ve never felt such a lack of ethics. THIS IS THE WORST STORE EVER. I WISH I COULE GIVE IT –100 STARS!!!

I have been to this store 4 times in the past two weeks trying to upgrade my phone.
The first visit: I was told they couldn’t even tell me if I was due for an upgrade since the person in charge of my account (mom) wasn’t there (okay whatever that’s gonna happen).
The second visit: My mom confirmed the upgrade and I went back only to be told she has to be there. So I went to another location where all they had to do was send her an email and boom, I was eligible to get the upgrade (during that visit I was short of cash because I changed my mind for the 64Gb).
The third visit: An hour wait.
Finally the fourth visit: Excited to finally get my wonderful new phone finally I walk in, it’s not too busy and the lady says she’ll be right with me. I browse for 5 minutes and then four others walk. I look down for a moment only to see all four of them being helped.
I walked out exhausted from this TERRIBLY RUN LOCATION. Avoid this pit of agony. I can’t make this stuff up.

Verizon’s customer service as a corporation is terrible. Spent 6 phone calls at 15min — 1 hour each to get a line disconnected. They refuse to credit back the charges that were billed for several months.
Representatives on the phone at corporate were not helpful and rude.

Literally the WORST customer service I’ve ever experienced. I feel bad giving such a poor review because it was clear that everyone else was receiving great service. When a sales person is not helpful AND rude, what else can you do?
I’d rather drive 30+ mins out of my way to not have to deal with this sales person again.

Great customer service! Every time I’m there I’m immediately greeted by their super friendly staff. Last night when I was there one the service people, Yana?, stayed late helping me get completely set up with my new phone! Thanks guys!

Horrible service we were told we would be helped by a representative in 10 – 15 minutes, waited half an hour then walked out!

This store has particularly terrible service. I think it books down to extremely poor management because every time I’ve been in here it’s total chaos. Make an appointment and you’ll be waiting 45 minutes. Don’t make one and it’ll be two hours. Though this is right by our house I’ve recently started going to the location in Cherry Creek mall. Surprisingly shorter wait times and friendlier service.

I have never experienced the wait when I come to this Verizon store. But there is still something fishy about the place.
This time when I went in to update my service, there were two people working together and one was clearly in training. The trainee looked up all the rates and flipped his handy iPad around to make sure I could not see it and was like «which one should I pick for her?»,. Like I couldn’t hear him.
So of course after that I realized I need to advocate and I asked lots and lots of questions and made them give me information and I chose of course several grades down from what they proposed to me. So my advice is caveat emptor, buyer beware: this is a massive sales place– just watch out! That all being said I’ve had pretty good service and experience with Verizon for the past six or seven years.
But, what’s up Denver? I’ve been gone for a year –did Verizon’s cell phone reception/​coverage get a whole lot worse in the area?

I have unfortunately had nothing but bad experiences at this Verizon location. I have been to this location four times, and to this day I beat myself up for not learning my lesson the first time. Eventually, as a customer, I have to decide that a phone company is not worth the time, energy, and stress that this store has put me through.
On the first three occasions, I walked into the store with a simple question, only to be put on a wait list each time. The shortest time I waited at this store was 45 minutes.
On one occasion I was told to go to a Verizon retail store in order to take care of some business that customer service representatives could not do over the phone. I arrived at the store, waited for 1 hour, and upon being helped I was told there was nothing the store could do to help me. The store refused to acknowledge the conflicting messages I had received from cooperate over the telephone. To solve the issue, this store had me use their telephone to call customer service, which took another 30 minutes. The end result was being told «we’re sorry, sir, there’s nothing we can do in this store.» The manager politely explained this to me, yet did nothing despite my frustration.
The waste of time continued, as I went into the store earlier this week. I asked the greeter at the door if the store could perform a specific action. If they could, I would be willing to wait in line to be helped, but if they couldn’t I would have rather left right away. Naturally, the person at the door did not have an answer to my question and furthermore put me on the waiting list. When I was seen 20 minutes later, my question was answered: «no, sir, we cannot do that at this store.» Once more I realized how stupid I was to return to a store that has repeatedly told me «no,» only after wasting my time and energy.
My patience with this store has been exasperated, and despite the efforts of three different managers, nothing has changed. It is my strongest recommendation that, if you are reading this, you avoid this Verizon Wireless location at all costs.

Such a long wait… every single time! I feel like the employees have very little urgency. I hope their service is better but not impressed.
After my entire visit despite the ridiculous wait, I’m still a verizon customer because they were very helpful once I actually got some attention. I’m pumped withmy purchase and they hooked it up!

My family has been with verizon for ten years now. We’ve gone into the store, called support, done it all and this experiences was one of the best.
Upon walking in, we were immediately greeted and taken care of. Going in 30 min before they closed, I was worried we would encounter a disgruntled sales associate ready to go home for the day. However, Eamon gave excellent customer service and was even cracking jokes with us.
Our purpose of the visit was to add my boyfriend to the plan and get him an iPhone. Eamon laid out all our options with the plan, directed us to the iPhone section, pointed out the $ 1 iPhone 4S special and recommended a few cases.
With his friendly guidance and our decisive minds we were signed up, hooked up and in the car within 30 min. Thank you Eamon and thanks Verizon. Still the best

This place is way too much of a mixed bag when it comes to customer service, which is unfortunate since it’s the one nearest to me.
One big issue I had here was when I was looking to finally update to a smart phone. I’m on a family plan, and while I didn’t have an upgrade for my number, we had a few on the account. I went in to browse phones and get prices, only to have them tell me
«Oh, there’s no upgrades on this account.»
Yes…yes there is. But they wouldn’t budge.
I ended up going to a different store where, yes, they did in fact confirm I had an upgrade and helped me out.
The second to last time I was here, I was having a number of phone issues-​battery, touch screen, etc. The gentleman who helped was very friendly, and without even really checking it out, took me at my word and told me they’d send a new one to me within a week. Better!
But when I went in again just a few weeks and was having severe battery/​performance issues with a newer phone (not even 6 months old), they told me to factory reset, and that was all they could because I didn’t have «insurance» on it. Wait… are you telling me that that my phone, which is less than 6 months old, doesn’t still have a warranty on it?! That’s just plain dumb.
So unfortunately, the bad visits/​experiences have outweighed the goods ones. I’ll be going to a different store the next time I have an issue.

This week I spent over 2 hours of my life and saw the «Lincoln» movie. It educated me. It interested me. It was a really enjoyable experience.
This week I spent over 2 hours of my life at the So. Colo. Blvd Verizon store. It frustrated me. It wasted my time. It sucked.. . and the pain continues.
I therefore conclude that a better usage of my time would be to go see a movie than to buy a phone from Verizon. So is that the end of the story?…
No. It’s not the end of the story, because I already bought a phone from them. That’s how I wasted over 2 hours of my time. (My honey had tried out the Droid Razr and decided to trade «up» for an IPhone 5, so I inherited her 2 week old Razr). And now I’ve learned that they didn’t transfer my contacts from my old phone like they said they did; they didn’t wipe the Razr SD card clean of my wife’s contacts and phone accts so I’m getting her emails but not mine; and I can’t get back my old phone with all of my contacts and saved phone accts on it.
Satan: «Welcome to telecommunications hell, David. How may we screw you up?»
Me: «Uh, make me deal with Verizon?»
Satan: «Hot-​cha-​cha! You gottit, Bozo! Oh, and have a Merry Christmas. Hahahahahahahahahahahahahahahahah. .. «
P. S. Mr. Verizon: I’ve shared this with all my dear Unilocal friends and I hope they all give you charcoal for Xmas.
Yours, truly,
David
P. P. S. Within a half hour of writing my above review, a Verizon mgr msg’d me on Unilocal.She apologized about my experience and gave me instructions about how to fix my problems with the phone exchange. While I’m still unhappy about my original Verizon experience, I gotta raise em up to 2 stars for at least trying to address my Unilocal complaint so quickly.

Wish I had the four star experience that was expressed in the other 2 reviews. We went first thing on Sunday morning because it took over 2 hours the last time we went on a Saturday afternoon. We walked in and were greeted warmly by the woman who takes names at the door. We were referred to a salesman who immediately could care less. He asked what we were in for and waved his had in the general direction of the touch screen phones. I asked very nicely (I might add) if we could please pull up my account to see what my plan for an upgrade included. He seemed annoyed.
So we head over to the desk and pulls up our account. My husband asked if there were any incentives for long time customers and we were told not anymore because too many people were complaining that «we treat our loyal customers way better so now we give one price for everyone and there are no rewards». Really? Next time lie to us.
So upgrade info in hand he sends us back to the phones and again seemed annoyed when we asked if he could tell us about the different models, what the advantages were etc. We were signing a new 2 year contract and buying 2 phones and wanted to be sure we were getting something that would work for both of us — seemed pretty reasonable to me. We finally chose our phone and walked over to the counter to settle up and transfer the info.
I asked how the numbers transfer and he acted annoyed — a common theme at this point. He said the backup assistant it is on your old phone. Ummm — can you please show me? No? Oh I am sorry I can see that you are checking your FACEBOOK on your phone — I did not mean to bother you with silly questions while you are «working»!
I wish I was kidding but I am not — he kept picking up his phone and checking FB — I can only imagine that something rad happened on Saturday night and he needed to know right away. I seriously wanted to walk out at this point –it was so ridiculous. This dance was repeated each time I asked a questions — sigh, put down phone and make minimal eye contact and give condescending answer.
I think you get the picture — this guy could care less and it more than showed.