Walmart To Go

When Walmart to Go first started in the metro and they pulled from the Orchard location for our deliveries, the service was fantastic. Now that there’s some sort of centralized warehouse, they have gotten terrible. It’s as if the new location is the dumping grounds for all their stores soon-​to-​expire products.
I had delivery ⁶⁄₆ and my 2 gallons of milk was dated ⁶⁄₁₁ (had to send one back), spinach ⁶⁄₆ (you read that right — today!), butter lettuce 6/​9, romaine salad kit ⁶⁄₉. My kids are going to be thrilled to eat salad for breakfast lunch and dinner over the next 3 days. The online ordering showed they were out of regular banana, tortillas and pork roast. My previous 2 deliveries had so many bad substitutions (for example; 4 boxes of baby graham crackers snacks in place of one bag of graham cereal) and items not delivered — including coffee beans and toilet paper. Having to go out for coffee and t.p. negates the convenience of having grocery delivery. The phone customer service makes apologies and says they credit items but last time i never got the credit.

Love the delivery service… makes life easier and in many ways cheaper. I find the groceries to be of good quality, including the produce and organics available. Ordering is very simple and deliveries have always been on time by friendly drivers. I would highly recommend Walmart To Go to any of my busy friends/​family and those just plain tired of grocery shopping on a weekly basis!

I have had nothing but amazing service from Walmart to go. One time I had to unexpectedly cancel my delivery while I was in the time allocated and customer service didn’t skip a beat, they called the driver to let him know I was to be taken off the route. I have had the same driver the past several times (I need to get his name!) and he is really friendly. He takes the time to go through my list with me to ensure everything was what I asked for, and if there were substitutions made, that they were to my liking. For a busy downtown woman who really dislikes shopping, this service is the best! If you extend your open window to 4 hours, the delivery is only $ 5. I find with delivery that I save 30% from what I would have spent when I go and wander the aisles (clearly I lack some level of self-​control).
Thanks for such a great service!

Do not use this service! Horrible customer service, late delivery, missing items, and you will never get a call back from management!