Waste Management of Colorado

I signed up last week. They told me my first pick up would be yesterday. Nope! Skipped my home got the neighbors though. Called right after I saw them leaving only to be informed that my area had not been serviced bad would be by 6pm that evening. This was about 1130am. Come home around 9pm with garabage still on the curb. Called at 7am to be informed the trick on my route had some sort of «issue», wouldn’t they send another? I cancelled my services immediately seeing as I hadbt even received the first bill. Called another company set up no initial $ 35 fee and cheaper rates! Look around before just clicking the first number on Google like I did. Terrible service! Wish I read reviews before wasting my time.

This is a copy of the email I sent to WM this morning…
I was already VERY hot this morning when I posted to FB. I didn’t believe I could have gotten more frustrated at the absolute stupidity I have encountered working with WM, but it managed to happen.
I am soooo not happy to have to repeat this again, but someone in the WM organization might be interested in how badly and how many times you missed on this short-​lived account.
As of Thursday, we had already had 2 missed pickup since February. Thursday the weather was bad and I would have totally understood a delay had I been contacted to let me know. We live in an area with a lot of wildlife and so we keep trash bins chained to a tree. We put the can out at 7am on Thursdays and I work from home to keep watch on it until it is picked up. So, no trash pickup/​no call on Thursday. Friday I called and inquired as to when the trash would be picked up and was told «maybe Friday or Saturday.» I was told I would get a call from the route manager to let me know when to put out the can. No call. Because the bin is very full, we took it out in case of a pickup. No pickup. So Saturday, we put the can out again and I called the office who «promised» me a callback from the route manager before noon. Guess what. No call. Also sent an e-​mail to the WM site and got no reply.
So by this morning, I am over it and call to cancel the service. The woman I spoke with was the opposite of helpful and would not allow me to make the change because the main account holder is my husband — Christian Nuss. Christian has never even talked to WM. I set it up and I should be able to cancel. When I asked for a supervisor, she told me that would be difficult. She also explained to me (WM loves to do this) that the weather is out of her control. I wasn’t arguing — just wanted to end this terrible relationship. Finally got a supervisor who said I could cancel, but he couldn’t give me a date as to when the bins would be picked up and that they would need to be EMPTY??? I think the problem started when WM didn’t empty them.
He said I would get a call from the route manager today to tell me when the cans would be picked up so I didn’t have to leave them unsecured.
As of now, no call. Shocker.
So I finally calmed down from my earlier frustration when I get a voicemail telling me that WM had come TODAY to pick up the trash, but it wasn’t out. ARE YOU KIDDING ME???
I called again. Was this time advised that my service had been cancelled. I really just want to know when the bins (which will be full of trash) can be taken away and I can be done doing business with your company

These guys couldn’t pick up a scrap of paper even if they tried. Bad customer service, all the way around… DO NOT USE THEM!