Wells Fargo Bank

I’ve had an account with WF with this location as my ‘main branch’ for several years. They’ve consistently been friendly and quick, I haven’t had poor service here as far as I can remember.
I’m not reviewing WF as an institution, just the branch at this address.

Excellent customer service! I’m not even a member of the bank, and they graciously helped me and struck up nice conversation while cashing my savings bonds. Definitely has me considering changing over from my current credit union…

Phenomenal customer service. They were so helpful and even went above and beyond. It completely improved my holiday! Nicolaus W. & Josue are awesome employees! They should be recognized for top service. We all need a little help sometimes. I will be paying it forward. Thank you, thank you, thank you!

Broken ATMs are never okay for a bank. Not a great first impression after moving from Florida.

I have been a customer of Wells Fargo for a long time. I went to this branch, it was well out of the way because they had a drive through. It was the worst customer service I have ever experienced. First of all they weren’t even busy and I had to press the service button at least three times, wait for over 30 mins just to find out that they couldn’t even help me with what I needed. They apologized for the wait. They didn’t even ask if they could help me with any else. They didn’t even bother to say have a good day. I’m throughly dissatisfied and even might close my account and go with some else.

Oh Wells Fargo, what a disappointing bank you turned out to be.
I used to bank with 1stBank (Colorado’s bank for youuuuu!), but my husband and I were merging accounts after we got married, and we picked Wells Fargo for a number of reasons that aren’t clear to me anymore. 1stBank is amazing, and so if you are going to use a bank — use 1stBank. Seriously. There are no lines ever and the tellers are always nice! However at Wells Fargo the lines are so long that I have literally gone in to cash one paycheck but by the time I get service, I have two paychecks to deposit. It’s that bad. Not to mention that we were lied to about the minimum balance for our savings account by the customer service rep who set us up, so we ended up paying a $ 50 MONTHLY SERVICE FEE that we were promised we wouldn’t have, until we had a way higher minimum balance than we were expecting. Nothing helps boost a savings account like unexpected fees. Also, to have separate accounts, be prepared to transfer at least $ 250 per month. My husband and I have done incredible fiscal acrobatics just to avoid these dumb fees we were promised we wouldn’t have to begin with.
Also, my debit card and my husband’s debit card go to the same account, but on roughly 20 occasions, my debit card has been declined when we have plenty of money in the account. Luckily, my husband was present for most of those transactions, and he swiped his debit card from the same account and it worked! It is so infuriating! I called the customer service line to see why my card was declined, and every. single. time. they told me my card was flagged for possible fraudulence. I asked how I could stop this from happening and they said I could not, and that it was for my own protection. But apparently nothing appeared fraudulent on my husband’s debit card, because he never had any problem.
Due to the repeated lies we were told and inconveniences we have experienced, not to mention that Wells Fargo is an evil empire that I disagree with fundamentally when it comes to politics, we have shifted our money to a credit union, and we couldn’t be happier. Take the plunge! Say goodbye to wells fargo and join a credit union. It’s really not as inconvenient as banks would have you think, and the amount of interest we make on our smallest account dwarfs what we made on our savings account with Wells Fargo.

I usually venture to this Wells Fargo after work on my way to a night out, some how it’s always on the way there.
The reps and friendly and somehow always manage to strike up interesting conversations with me.
Convenient for what I need.

I love the convenience of this Wells Fargo branch. Even though it’s right on the edge of downtown, street parking in front of the bank is super easy. Usually you can even score a meter with time left on it. So it’s great for whenever you just need to make a quick stop to use the ATM.
If you’d rather not leave the comfort of your vehicle, you can also drive around the back to the Auto Bank and complete your transaction at the drive-​up window. There are lots of lanes back there so most of the time you don’t even have to wait in line.
The employees are very friendly and accommodating as well. I don’t know what else I could ask for from a bank except more money in my account.

absolutely awful bank do not put your money in this bank

This is a terrible bank. The line is always long and the tellers don’t seem to know what they are talking about. The inside of the bank is about as big as my bathroom and you have to shout your personal business through the thick plexi-​glass windows. You can hardly hear the teller’s response. When I lost my Wachovia debit card in the ATM at this bank, they told me that I had to switch to Wells Fargo. It turns out I didn’t. Since I have made the switch, it’s one thing after another.
I genuinely despise not only the Wells Fargo company but the employees at this particular branch. In the future I will drive out of my way to go to another branch and I plan on closing my accounts in the near future.

This is the BEST Wells Fargo I have been to. They are always helpful with anything you ask. Very friendly. I enjoy going into my bank. It is nice to have a drive through teller downtown. Open late and they have great Saturday hours.

Want to force yourself into a cash-​only budget? Put your debit cards in a «safe» place and call WF to get them replaced. Two weeks without your plastic safety net will put the kibosh on frivolous spending habits, that’s for sure!
Now, to be fair, I realize that I called to get my replacement cards going into a long holiday weekend. However, when you say the replacements will arrive within 3 – 10 days, it would be cool if that actually happened. For some reason mine took 13 days.
WF did provide me with a temporary ATM card in the branch (note: this took a very long time, so if you’re able to grab the manager I’d recommend doing that right away rather than standing in line for a teller), but word to the wise — and maybe most of you are already wiser than me — you can only use this in places where you physically swipe the card and enter your pin number.
Will I get decked if I say happy new year? Too late? Mine’s happy again now.

This branch gets a big, fat, f***ing 1 star.
Why?
1. Customer service is lame. The couple of times I went they’re so dead or have that dumb half assed smile but the voice says it all…“I’m bored, hurry the hell up, when do I get off of work.” Anyways, I felt like telling one person, «Don’t bother asking about my day please, you look like you could give a damn and fake.» I’ve been to numerous banks, within wells fargo branch, where the tellers are friendly and you could actually stand and chit chat, amazingly enough, especially at my usual branch off of Colorado and Butchel (they’re fantastic, even down to the old woman who rarely smiles but will chit chat with you).
2. They don’t know what the hell they’re doing. Today I went in to cash a check and get a money order. This is never a problem. Never. Well when I did just that the teller had to get a manager and then I was told that I could only get $ 600 and that the rest of the money wouldn’t be available till Wednesday. A big WTF! I told this idiot that I had NEVER had a limit on how much money I could withdraw and he gave me some piss ass excuse about how they’re «starting to put limits» and this other BS. I’ve been banking with them for two years! Then, get this, he told me to go to Chase bank to cash it! Another big WTF?! I left, pissed, went to my regular Wells Fargo and guess what? My check was cashed, money was available IMMEDIATELY and I got my money order! I told them what had happened at the other and the chick told me they were wrong and plus they were out of line for telling me to go to Chase to cash my check. She told me that there was no limit on my account, even the manager came up and heard my story and said the same thing. If it wasn’t so late in the day, I would’ve gone back and ask for the manager and definitely question them about what they had done to me as well as given them a piece of my mind.
3. Whoever designed the drive thru obviously wasn’t a genius. They should get rid of it and make it a parking lot.
Bottom line, though this shitty branch is close and in my neighborhood, I will not return. I would rather hop in my car, get on my bike and go all the way down to the one on Butchel/​Colorado any day. The only credit this branch gets is that I can go in after-​hours to withdraw money and that their card swiping machines by the tellers are advanced.

I deposited my paycheck in my partner’s account through the ATM, which they accepted for two days and then ‘removed’ it without letting us know. Now his account and mine are in the negative and they said they were mailing the check to me in order for my partner to deposit it in person and their attitude is to bad. I had to borrow money from my parents in order to put gas in my jeep to get to work tomorrow. The gov’t should of let Wells Fargo go under. Hate this bank and will be taking my business to a local bank, WHEN I GET MY CHECK.

This is my bank that I go to most often because I’m lazy and it’s closest to me. But, the other day I went in to talk to a personal banker and I just wanted to share how awesome he was. He had already looked at all my information and so he offered me helpful tips on how to make the most of each of my accounts and their rewards program. He didn’t push anything extra on me. And he had me in and out of there in about 20 minutes since he was well prepared for out meeting with all the necessary paperwork. His name is Ben Phelps just in case you use Wells Fargo and need a personal banker for some reason.

When I went here recently and used their drive through feature, I left really frustrated. The station I was at was broken. Out of the six stations available, I ended up at the faulty one. Perfect, since I was running late.
At least four cars were served at the station to my left as I sat and waited for my cashed check to unclog from underground. Seriously, my money was stuck underground. The staff were apologetic, which is a nice gesture.