Denville Family Eyecare

I was drawn here by several rave reviewsDr. Trezza was great. no complaints. He gave a thorough eye exam. After the exam I was up front selecting frames. I have to say I felt the prices were a bit high. You had a choice of really expensive lenses $ 400++ or Cheaper lenses where you’d be sure to get what you paid for. I spent a LONG time trying to find a pair that suited my budget and that I really liked. It shouldn’t have been that hard, but it was. I felt they really didn’t have a good selection over all. I did end up with a ‘budget’ pair (still spending about $ 160 out of pocket after insurance). The girls were very helpful in helping me make a decision. I went to pick up my glasses about 2 weeks later. There was no quick test to check out my RX. They gave them to me, asked if it was ok and had me sign off on them. I was very underwhelmed and will likely not be going back.

If I could give zero stars for this place I would. I asked for the strongest pair of frames they had and they broke in 24 hours. The second pair was a loner pair until they got another black pair in and they never called me.(not even sure they really ordered them) They finally broke a month later so they ordered me a new pair. The lenses in the new pair don’t fit right and they said they couldn’t do anything for me. I asked several times for a refund and new glasses that fit right. They did nothing… a pair of grocery store glasses that aren’t the right prescription would be better then paying this place alot of money for garbage service and quality.

I wouldn’t go here if i were you. Here are many reasons from my own expereince.
1) Store policy is no refund. Which there is no sign and they don’t say it untill you ask.
2) They use displayed frame to make your eyeware. Unless you ask for new frame not the dispaly frame. And they dont tell you, its display frame. which I call it demo frame. (Just like, you go to the car dealer and you test drive the car and when you went to pick up the new car, they give you the demo car that’s been test drive by everyone)
3) people who works there are so nasty, they don’t even say hello nor look at you when you walk into the store. Rude as hell.
4) they are so expensive
5) this was my second time visit for my eye glasses and I decided not to go here

Dr. Trezza goes above and beyond for his patients. He is the best eye Dr my family has gone to.

Dr Trezza will overcharge you for your lenses. The polycarbonate lenses have scratch resistant and UV protectant coatings built into them. Dr Trezza will upcharge you $ 50 for those as add-​ons when they are, in fact, standard features. He will lead you to believe that they are an optional upgrade.
Another thing that he misleads his patients to believe is that a polycarbonate lens has better optics and is a better product. Really, polycarbonate lenses should be used strictly for safety glasses and for people under 18 years old. A cr-​39 has the better optics (and is always covered by insurance which is why they want you to «upgrade» to the more expensive lens) and really should be used for anyone +3.00 to –3.00. Anything higher should be in a high index lens.
Frames are also grossly overpriced and can be found elsewhere for much less.
Hopefully this information is helpful to any current or possible patients. Dr Trezza may seem like a nice guy but unfortunately he is dishonest and always looking for a way to squeeze as much money out of people as he can. My advice would be to take your business to a practice that values honesty and loyalty.

My family and I always try to book our appointments well in advance. This year I booked all appointments about a
month and a half in advance, as everything has to be done in a timely manner when the kids are home from school. When we got there, fifteen minutes early as we like to be respectful of others time, we over heard two other patients saying they were lucky to get appointments in that morning. We ended up waiting an HOUR just to be seen by the doctor. Once we finally went back, it was as though it was a chop shop. They didn’t want to bother with taking the time to help us all out with our purchases. They wanted us in and out. We have seen Dr Trezza for years. He clearly needs to be more aware of what’s going on up front. The staff is just lagging. They were not personable, they barely even greeted us, or gave us the time of day when we needed. Honestly, they all look like they need some sleep and not be so scripted. I spend about $ 2500 easy between my husband, children, and I. The least that could have been done was given my kids some help. I will be thinking twice about getting our exams done by the doctor, no questions asked that I will be making purchases elsewhere as the customer service is a disappointment. The doctor needs to be less worried about the money aspect and more loyal to patients that have been loyal to him.

Went to see Dr. Trezza for the first time today. I have spent plenty of time in Drs offices and expect a certain level of care. I thought everyone I came into contact with in Dr. Trezza’s office were pleasant to deal with and extremely helpful. Dr. Trezza had great patient interaction skills and made me feel very comfortable. As much as you can look forward to any Dr appt, I look forward to making this my yearly stop for eye exams.

We started going to Denville Family Eyecare about 6 – 7 years because they were close, convenient, and best of all they took our insurance. I’ve always been q big fan of Dr. Trezza, he’s honest and a really good eye doctor-​he doesn’t try to steer you towards things you don’t want or need-​no upselling. When I needed to get my daughter contacts for sports probably a little early (I mean really-​even a 10 or 11 year old will be a little vain with RecSpecs) he worked with me and we were able to get her set up and comfortable.
Until about a year ago it used to drive me nuts how long it would take for our contacts to come in-​I don’t think he always had the most organized staff, but since they had to renovate after last year’s flood, they’ve been great. They get the glasses and contacts ordered and in on time or early.
The only reason they didn’t get 5 stars is they could use a greater selection of frames. If you’re local and need and eye doctor I recommend Dr. Trezza.