PODS

The day before I was to receive my pod (and a day after I reconfirmed my delivery) a representative from Clearwater Fl called me and left me a message stating that the size pod I wanted was not available at my area warehouse and therefore he took the liberty of moving my drop-​off date to 4 days later with the HOPES that my size pod would be available that day – and Then he said I may want to consider changing my pickup date (which was the day after the new drop date). I was on an extremly tight schedule and didn’t have time to move dates – plus I had already secured movers for the original delivery date. Major customer service errors here. The correct message should have been they were either bringing me a bigger container at no extra cost or giving me a SIGNIFICANT discount bc of their error (mind you – I had – a month prior – changed the delivery date and they didn’t hesitate to charge me $ 90 extra). Eventually after several stressful hours and a lot of upset and phone calls,
they called me back to tell me they would send a larger pod. Too late – in panic mode I went w my plan B. I will NEVER call pods again and I will advise everyone against this horrible company. BUYER BEWARE. Furthermore, the moving company they recommended at my destination city tried to charge me $ 50 for canceling my movers – they eventually agreed to waive the fee – but it was a hassle.

The concept is great and it works well for what it is but you better block off ½ a day before calling customer service. they’re about the most incompetent, illiterate, and impatient people you’ll experience.