Blinds To Go

Good prices, nice selection. I bought black-​out blinds for the nursery 10 yrs ago, and they still fix the mechanism for free when it breaks. They never give me trouble w/​repair — costs me nothing. However, they have broken 2 times in 10 yrs, but I think that is pretty good. The help there varies — some staff know their stuff and others are not so great. Recently bought stainless steel large slot blinds for my modern kitchen and new black wood blinds for the bathroom. Try to catch the Buy one Get one half Off sale.

Purchased Vertical Blinds several years ago and love them. I went to purchase vinyl mini blinds (very easy to get, right?)…no! Don’t like the cords hanging on my window sill (there are three of them.) The wand is very very hard to turn to open these blinds. Cordless blinds… don’t like there’s. Go to Home Depot, better quality and better prices. Sorry guys, not a fan of my purchase!

The product is excellent. Very happy with the service. Would recommend to a friend.

After 3 years of not having «real» window treatments (used blankets, cardboard, etc to block the sun), and being unhappy with the prices/​service/​selection at several other local and on-​line blind stores, we decided to see what our local Blinds-​To-​Go offered. (summary and rating break-​down, below)
I wasn’t really expecting to find anything there, but we were immediately greeted by the friendly BTG staff, and I began to feel hopeful.
We were quickly introduced to Brittany Hall and she asked us questions about our needs and what style we were looking for. I felt very comfortable talking with her and I could tell that she was really listening to the details, without judgement. That might sound funny, but we’ve been to other stores where the salesperson offers something we specified that we did NOT want, or worse yet, tries to ‘negate’ our reasoning for certain preferences, with almost a condescending tone. That was not at all the case with Brittany. She patiently listened to my list of «requirements», asked a few questions for clarity, waited while we worked out an answer, and then she took out a book and pointed to two swatches, which were EXACTLY what we had pictured! She even read the fabric content to us, because we were very particular about the materials. After we chose the shade for the living room, we gave her a few details about the dining room; she stepped away for a moment and then returned with a swatch that again, was PERFECT! After years of searching and numerous in-​store encounters that left us weary and discouraged, Brittany was able to help us pick out just the right thing in practically no time at all! How’d she do that?
Once we placed the order and paid the deposit, there were a few days of phone calls, measurements, and follow-​up questions. Brittany was patient, knowledgeable, and socially appropriate along every step of the way; (socially appropriate: gave us space to verbally work things out between the two of us, while being immediately available for more info, or politely interjecting with helpful information).
So, «what about the blinds?», you say…
They were ready, as promised, 2 days after ordering. Thomas Dent helped us with pickup and he, too, was VERY patient and helpful as we checked everything out to make sure the order was correct.
We got them home and the first one took about an hour to install (start-​to-​finish). We are perfectionists and it had to be exactly right. The second window took about 20 minutes, as we had the ‘experience’ of doing the first one, and could check the first one for certain ‘clearances’, etc, to get it perfect, as well.
The store service: ⁵⁄₅
(awesome job, Brittany and Thomas!!)
The materials: ⁴⁄₅
(quality fabrics, meets our requirements; brackets disappear, but could be a little easier to work with; stainless chain is nice, but would have liked more color options for the chain; install instructions were mostly helpful)
The color: ⁴⁄₅
(good selection; our roller shades ended up being slightly lighter in color than the sample swatches, but negligibly so)
The manufacturing: 3.5÷5
(the «chain-​link» on each chain was in the wrong place and it took a while to figure out how to fix the first one — tip: removal not necessary, see below; and, due to the way the bottom weight bar on one shade was installed in the factory, there are slight ‘waves’ that can be seen more with certain uplighting, but most people may not notice it. The other one is perfect.)
Suggestions to BTG:
— offer a display in the store that allows customers to view the sample swatches under different lights. Our choice looked pale grey in the store, but is dark grey-​brown-​purple at home. Fortunately, we had paint swatches from our house, so we used that to compare. Without it, well, I shudder to think…
— give Brittany a raise — seriously, she’s fantastic!
TIPS to BUYERS:
— Bring a paint swatch from home (we just painted a little 2″ square of drywall with our colors & put it in a sandwich bag — you can keep it for other decorating decisions, too!)
— Think about how you will use the window treatment day, afternoon, night, alone, with company, how the sun moves, room lighting, etc.
— ask for Brittany Hall when you go to BTG in Deptford (she’s like our Roller Shade Angel!)
— Steel Sidewinder: remove the factory-​installed plastic stopper discs, and if the chain-​link is in the wrong spot, have two people hold the shade ends (or lay on a clean, flat surface) and keep pulling the chain-​link until it is in a non-​obstructive spot (the shade will probably flip around itself a few times). Then, install and roll the shade to the top and bottom of where you want it to stop and reinsert the plastic stopper discs on the chain (all unclear in their directions). We put two at each «stop spot», one’s a back-​up in case the other one breaks.
SUMMARY:
We’re finally happy with our window coverings and, thanks to Brittany and BTG, it was actually a pleasant experience! We think the shades look great!