Jersey Mike’s Subs

Dismally bad. We had a good opinion of this place, without trying it, because we once got a couple of really terrific subs when we were traveling through NJ once, and thought this was the same franchise. If it is a franchise, and this is just one bad location, then the head office really needs to monitor quality out in the field. If not, then this is simply a bad store.
Same complaints as others:
— way too much oil, making the sandwich mushy and unappetizing
— unimpressive service
— turkey from a pressed roll, resulting in clammy wet and tasteless meat
— outrageous price, not at all warranted by the product you get
— almost no choice at all in condiments and topping ingredients — Subway is waaaaay better here. My wife had asked me to get black olives and spinach as well as the usual lettuce/​tomato and so on — hah! fat chance!
The only good thing about this visit was that I will no longer drive past this store saying «I must try that place». That question has been answered! You couldn’t pay me to eat here.

You know, I don’t know if I’ll ever understand why you need five people standing behind the counter each performing a different task on your sub and each one asking you the same stupid questions with a look of cluelessness on their face.
Jersey Mike’s is over rated, high-​priced sandwich shop. I find their subs are really really salty and they have limited toppings.
Perhaps my three-​star rating is even too generous. They are very high price for what you get. If we had any Jimmy John’s in this area of Connecticut you probably would not even want to go to Jersey Mike’s.

My contractor treated me for lunch one day last week while we were installing kitchen cabinets. First off I have to say I am not really a fan of sub type shops, Subway freaks me out but when I am out and it’s the only game in town I break down and will eat there. We both had the meatball subs with chips and a soda. Came to just over $ 22.00. They were pretty good, way better than subway and the regular size was more than enough for me. I might go back someday and try another sandwich.

All I can say is wow and not in a good way I didn’t think it was possible to have meat less desirable than subway but jersey mikes has achieved it one word nasty

Absolutely horrible food, no oven to warm the bread, soggy, doughy bread, Still was hungry after eating, no way its going to last.

Really fresh food but had to get my sandwich remade twice and they got it wrong again. I ordered the club supreme no roast beef and no bacon. Got tired of trying to get the right sandwich and left, will not return. FYI it wasn’t busy that night, so beware!

My first time here and probably my last. It’s simply a Subway that slices their own meats and has a grill. They charge more for a sub than subway for about the same quality. At least subway won’t take 10 minutes to make me a sub like this place.
Maybe it’s because they are new. But the employees need to speed things up because I know I could run circles around them. I had the urge to hop behind the counter and help them make the subs. Even the customer behind us said he would never come back on his way out and a few customers walked out after not being helped for 10 minutes while three workers help one customer and another worker texted while she was at the register.

I wish I could give jersey mikes in derby more stars. I’d like to give them another try and I hope the owner reads the reviews and uses it as a tool for improvement.
My husband and I have been here twice. The first time was when they first opened. It was unorganized and the staff was not the friendliest. We ordered a hot and cold sub and then 10 minutes later we were told we couldn’t order hot subs at that particular spot. Why didn’t someone tell us when we ordered it? … It was new and very crowded so we understood. My husband really enjoyed his steak and cheese and I enjoyed my veggie sub. My only complaint is that it was soaked in oil, but I was still able to tell that the ingredients were fresh and the bread that wasn’t soaked (the top half) was fresh and yummy.
We gave them another try today. They’ve been open for a while now and we figured things would’ve been better than the first time. Unfortunately that’s not the case. We went around 2:30 today and the girl behind the counter had a huge attitude. One example, when my husband asked for salt and pepper on the subs she replied, «we don’t just keep pepper back here». Geesh he was sorry he asked!
My husband got some kind of spicy steak and cheese. He loves spicy! He loads his food up with hot sauce or red pepper flakes. However, this sub was so full of spice that he couldn’t taste anything else on it. He couldn’t eat the sub.
Mine was a veggie. Again, ingredients and bread are nice and fresh but what is with this place and their over use of oil and vinegar? I had to take it apart and eat it like a salad because the bread was just complete mush. My husband said before I opened it that she wasn’t paying attention when she did the oil and vinegar… It was worse than the first visit.
We did get a California chicken sandwich as well, my husband was going to bring it to work for lunch but since he couldn’t eat the steak sandwich because of the overload of spicy he ate the chicken one instead. No complaints.
They have the potential to be better. The ingredients are great! I think it’s a serious lack in employee training.

I decided to give Jersey Mike’s another try since we were nearby and my wife wanted a cheesesteak. We ended up buying two and taking them to go. When we got home and sat down and unwrapped the two cheesesteaks there was quite a difference in the two. One was the size it should be, with what looked like a sufficient amount of steak. Unfortunately, the second one was about two inches shorter and about half the amount of steak on it with hardly any peppers and onions on it. They both cost the $ 8.45 but looks like we got suckered on the second one. Maybe some quality control is needed. Won’t bother anymore with this place.

#6 Mike’s Way with mayo. You’re welcome.
Yes, it’s expensive — but nobody needs a giant sub. A regular is perfectly sufficient for most people. Jersey Mike’s blows Subway, etc out of the water because the stuff is freshly sliced to order.
Yes, their service is lacking — this place pales in comparison to Branford, but the roast beef here is so damn delicious that I’ll deal with it.

As a regular at the Jersey Mike’s in Norwalk (see my other review) I was looking forward to going to the new one in Derby. The food was just as good but the service was not.
Apparently the staff was trained on what questions to ask but not trained on how to listen to the guests answer. She asked me what I wanted and then started making totally different sandwiches from the ones I ordered.
While waiting in line to place our order we unfortunately had to listen to inappropriate comments and remarks a man was making to a female patron. This conversation was so outrageous when we turned around to see who was talking like this we were surprised seeing a man wearing a Jersey Mike’s shirt.
We will give it another try in the future and our expectation would be for much better service and manners.

This is my first time visiting Jersey Mikes, and I was highly disappointed with not only the execution of the sandwiches, but the staff. I ordered the number 43 which is the chipotle cheese steak. The ingredients were tasty, but the sandwich was dripping in sauce and grease, I wish they set something on the bottom to catch the grease or toasted the bread! A far as the staff goes a little disappointing. I like I was greeted, but not happy that I could not distinguish between the staff and manager. When I finality figured out who the manager was I found that he was the most disgusting person behind the line. He was touching his face with his gloves on, wiping his nose on his arms, touching his mouth, ears and head with his hands. Not only that but an employee came late and was dancing behind the line laughing. There was no sense of direction, or leadership in the restaurant, the girl who took it order didn’t ask if we wanted to change it or inform of what the process was, If we should pick up the food or if someone will bring it to us, just disappointing! Not to mention that I saw a lot of glove changing, but no hands washing, not a good thing!!! There needs to be some adult supervision and suggest a secret shopper from the company. I probably will not return to this establishment!

Jersey Mikes completely rips you off. I went in and got a veggie wrap with mushroom added, no cheese, with mustard and buffalo sauce in place of the ranch. I payed about 8 $ and got something so tiny that there was more sauce (and far too much of it) than vegetables that was slightly bigger than a soft taco at taco bell. I couldn’t even eat the thing, it was like I got a mini 8 dollar sauce wrap with a tiny side of veggies. I will not be going back, this place should close it’s doors for a real sub and wrap shop that doesn’t rip off it’s customers. The prices here are crazy for the garbage you get, I would even consider them a stretch for a place that actually gave you a reasonable amount of ingredients.

We went to Jersey Mike’s just-​opened branch in Derby, only to get harassed by the manager who then went on to incredibly rudely flirt with (and give cookies to) a girl in gym shorts with her boyfriend getting completely weirded out. He then scowled at all the other women in the line, as if they where ruining his shot at picking up a woman a third of his age. They left in a hurry, and he followed them out to give her a gift card and a wink.
Considering all the employees let this scene unfold, and it completely ruined our experience here, we will NOT be back to this brand new and super convenient Jersey Mike’s no matter how much I enjoy the brand.
Unfortunate, especially considering this store just opened last week.
I will update this review if anything changes.