Woofmeow

it is convenient, the place is clean and bright. i have to hunt for help sometimes, but the people are nice once you find them. i like the place and like most pet stores, they are pricey.

I went to purchase a small conure here and had a fantastic experience. First, the assortment of birds here is really unparalleled to anything in the Boston 1-​hr vicinity. The birds look well cared for and the bird room is large. We were helped by Nate, an amazing guy who was so patient answering all of our questions. After we picked out the bird, he took us around the store to look at food and cages and toys. Purchasing a parrot is a big commitment and Nate really made it easy. On top of the customer service, there are literally hundreds of bird toys, tons of great cages and other bird supplies. One stop shopping. This honestly is the best pet store I’ve ever been in. Worth the drive from Boston for birds.

This store isn’t out of this world. I go to it when I absolutely need something, otherwise it’s a waste of time.
It’s got a decent selection for all kinds of animals, and products. However, everything is very pricy. Every time we go in since they’ve been open, something in the store has moved, or changed. They never seem to be completely happy with any of the layouts they chose for the store.
For being named Woof Meow, you would think they have a lot of cat and dog stuff. But don’t be fooled, there’s actually much more bird stuff than anything in this store. But don’t get me wrong it’s a pretty big store.
Not overly impressed with the animals they breed, or the care in with they present them to customers. Too many animals are stuffed into small cages. None of the rabbits or guinea pigs are given a sufficient amount of hay! Which makes me incredibly sad. They also don’t offer them any houses which stresses the pets out, especially guinea pigs.
I’ve been around employees while they get animals for other customers and they’re not very knowledgable. They never try and sell 2 guinea pigs to a customer, especially with there deal for buy a cage get a free guinea pig that I often see. Guinea pigs need to be sold in pairs, or at least make the new owners aware. They also need to let them know about their vitamin C deficiency and how they need vegetables often.
Overall, unless you’re in real need of an item, or you can’t find something anywhere else, I wouldn’t suggest them. Over priced. Staff is often young rude teens with little to no experience with animals. Animals aren’t treated with as much respect as they should be.
Great place if you have a bird though, they seem to have everything under the sun for them.

Too expensive — some modern/​cool features, but nothing to rave about.

I am less than impressed with this new store. I’ve been here twice. The selection of dog things is very small and their pup «bakery» is not at all what it claims to be. I am very cautious about what I feed my dog and they didn’t have much of an idea what was in said cookies that were most likely shipped from some off shore vendor and most certainly not baked on site.

I have the Woofmeow loyalty card and one of the perks is receiving a coupon in the mail on your pets birthdays. I had the misfortune of losing my 2 dogs this past month. I went in to the store to pick up some cat food and while I was checking out I asked a sales associate if I could delete my dogs birthdays from my account. She looked at me with both a puzzled and annoyed look. She told me the birthday thing wasn’t a big deal. I said I know, I just prefer if they were removed. She asked why and I told her that my dogs had both passed away. She clicked her computer for a few seconds before saying «you know, it might be your birthday in there instead.» I knew or a fact it wasn’t. I told her again that I wanted the birthdays out of her system.
A woman walked by behind the counter. It was her boss who was obviously on her way out the door. The sales associate said «this lady wants to delete her dogs birthdays from her card because they. uh. died». Her boss said to go into the system and delete them, then left. The sales associate clicked a few more keys before looking up at me and saying «I can’t delete them because yeah, it would be this whole big thing. Sorry.»
Yeah, you should be sorry! You work at a pet store and you can’t pretend to emphasize with a grieving customer. I’m trying to heal and move on with my life, which is kind of hard to do while receiving birthday cards for my dead pets in the mail.

TWO Stars — One for the facility, one for the selection.
Rude, apathetic, uninformed staff. PRICES are INSANE.
Was looking for a few items — toys, housebreaking spray, treats and prices on raw food (I am thinking of switching to a raw diet for my Chihuahua), I asked two different staff members if they had any housebreaking spray that removes stains and odors and also deters them from going in the same place — was told NO both times. Turned around and saw NATURE’S MIRACLE right on an end cap — facing the main area of the store. SIX SHELVES OF NATURE’S MIRACLE. Hello.
I ended up purchasing some treats from the bulk bin, a few Nylabone items, and a bag of Blue Buffalo Bitty Bites Training treats. Spent over $ 40. It wasn’t until I got home that I realized I had just paid $ 8.99 for something I can get at PetSmart for $ 5.99. INSANE. I was scared to price check my other items.
Won’t go back. Can’t. I have a family to feed. :(

Yes, the prices are high but I can’t get the dog food I buy at Walmart or Hannaford, and the location is very convenient. The selection is enormous, and I was able to find a special leash for my senior dog that I figured would need to be ordered online (it provides hind leg support). The bird room is really interesting and fun for my son to visit. I am in love with the Toucanettes-​they make the cutest little noises. The staff seems very well versed on the different birds and will take them out of the cages for you to interact with. My husband likes the big blue parrot or whatever it is, but he is 16k. He visits it every time we go in, and the bird definitely loves the attention and likes to be pet. I don’t think he will be going anywhere anytime soon at that price, so they can continue to be friends!
They have a point system you can enroll in, and so far so great. I have gotten quite a few coupons already, including an immediate one upon sign up. And you don’t need to remember the coupon-​they can look it up by phone number, yay!
Best deal so far: a bright pink Snuggie for my Weimaraner… on clearance for $ 1.00! My husband says my dog is mortified to wear it but I think she loves it!

This seems like a typical Unilocal scam here. There are about 3 dozen glowing reviews that Unilocal has filtered out. The staff has always been great to me. Every time I need something, they order it in for me. The rewards program is pretty awesome. I have gotten several $ 50.00 off coupons and other coupons. They have ordered in several live animals for me and all arrived in perfect health.
Matt, one of the managers, is always helpful and if I ever have an issue he gets to the bottom of it quickly. Kyle, who runs the fish department, always orders in items for me, and calls the day it comes in to let me know. I try not to shop anywhere else for pet supplies. Some prices may be a bit higher, but I gladly pay it so I can support a local business and for their customer service.
There was one employee I had an issue with, and she no longer works there. The only complaint I have is I wish they had more hunting dog supplies in stock like tri-​tronics training collars. For my own personal reasons, I wish they had a larger turtle selection, but understand why they don’t.

I was in WoofMeow the weekend it opened, and then a few time a few months later, and just recently too; it’s as incomplete as it was opening weekend. The bird room is substandard compared to many others; their «bakery» counter looked like a stage set for some TV show — I thought they just didn’t have it ready on opening day, but it’s not changed a whit since, and apparently isn’t functional. Most stuff there is pretty pricey. I bet they’re not in business in two years. Also, their website crows about — has a page devoted to — being chosen as «Overall Retailer of the Year» but neglects to say who named them that. Derry Chamber of Commerce? NH Business? I suspect it’s pretty close to home, it’s a shame they don’t say, so we can put it in perspective. They make it sound national, I suspect it’s barely local.

I’ve given this place dozens of chances to win me over, but I’d give it no stars if I could.
This place looks great. The prices are a bit higher than big box stores, but the selection is stellar and the convenient location were big selling points for me.
The downsides, however, are many.
The staff are consistently rude, and always seem to be too busy socializing with one another to bother helping a customer, or even ring a customer up. Multiple times, I’ve walked to the register only to have the teenaged cashier ask me to wait a moment while she finished her call and hung up her cell phone.
The bird room is always dirty. I get it. They’re parrots — they’re supposed to be messy. But they have no control over how often (or how well) their cages are cleaned. They gavage feed their baby birds, shoving a tube down the bird’s throad and filling the crop in seconds. I’ve seen it done more than twice, when the girls doing it didn’t realize anyone was in the room with them. The babies are handled roughly, and it shows.
They house some small, and very active, birds in cages that are far too tiny. So small that the bird couldn’t open it’s wings even if it wanted to.
There’s always merchandise on the floor, in every department. I watched three different employees walk by a box of bird toys that had fallen on the floor, never once stopping to pick the toys up. I ended up picking it up for them.
I watched a young male employee picking pet rats up by their tails. A major no-​no when handling rats.
I’ve seen several dogs of varying breeds and ages left unattended in the barren room they call «doggie daycare» — no toys, no bedding, no supervision. Just mayhem and a concrete floor. I waited for an hour one day, and not one single employee came by to check on those dogs.
And now they offer dog training. How this woman calls herself a dog trainer is way beyond me. Her credentials are from companies that profit from her taking their courses, and have absolutely no merit in the professional dog training community. (I know because I looked up her «certifications» since I was in the market for a trainer for my 3 month old Shih Tzu.) I watched as she squirted a young small breed puppy in the face for mouthing. I watched as she threw a soda can at a puppy for jumping. Several of the people in the room flinched, many of them looked upset by it, but no one did or said anything. She yanked puppies around by their collars and taught owners to do the same, and between collar pops she dispensed treats for God knows what, only serving to confuse and terrify those poor dogs.
My Shih Tzu has since been trained by a woman who actually knows what she’s doing, and I will never step foot in this store again.

I stopped in Woof Meow today for the very first time.
I liked it. It was bright, clean, and modern. Huge departments and not just for dogs and cats.
They had birds, fish, hermit crabs, and more.
I do like that they have a self service dog wash. Neat!
We got a dog ramp and Flea & tick Frontline 3 doses for $ 50.
The prices are higher here but to be expected. How else are they going to pay for such a nice facility.

Nice store with room to expand in most areas. Friendly staff. Will surely use the self serve dog wash someday. Quite a bird selection if that is your thing. Prices a little higher than Walmart and all, but we would rather support this sort of business. Glad they came to Derry!

Dec 23, 2011 UPDATE
To be fair, we went again today to give it another shot. Also, we visited Pet Edge this past weekend.
We found several toys with major price differences…
A bone stuffed animal we paid $ 3.99 for at Petedge was $ 9.99 at woofmeow.
We also saw saw a medium sized rubber ball… same brand… was $ 9.99 @ woofmeow. At Petedge we paid $ 5.99 for the larger sized ball.
We did however pick out a Lupine martingale collar we thought was slightly over priced and decided we liked the design enough to spend the extra money… however, we then walked the store and paused at the doggie day camps windows. A hard concrete floor, three dogs… one cowering in the corner, no beds, no blankets and NO human overseeing them. We waited until one dog was bullied to another corner by a more dominant pup… still no attendant. My partner placed the collar we intended to buy on the shelf near the doggie day camp window and we walked out. We were so angry. Why didn’t those dogs have a place top comfortably lay down. They would’ve been more comfortable at home. Instead… their owners spent money for their dogs to be kept in what made the appearance of a jail cell.
We’ re officially done with WoofMeow.
We were excited about the HUGE building that was being built in Derry. We finally went to see it today and we were extremely disappointed.
There was a large fish room and what looked like a children’s play area??? In the same space was a large koi fish pond. Pretty… but there was so much wasted space in that room… it felt like a dance floor.
The next room was for birds and bunnies, etc. It had the same amount of retail space as the dog section. I understand that it’s a family pet center, but the majority of the business will be from dog and cat owners.
There was a small reptile room that I chose not to enter.
The dog retail space was MUCH smaller than we expected. With a name like «Woof Meow» you’d think that the selection of dog/​cat toys and treats would be amazing. Of course they have many brands of food, which took up the majority of the space.
We went also because one of our dogs has a birthday tomorrow. They advertised a bakery… so we were excited. The «bakery» was a scene out of a cooking show. It was surrounded by bagged cookies and treats that were shipped in, not baked there. They had a VERY small case of cookies that were «baked». I asked the cashier if there was an actual bakery or if any actual baking took place on site. She informed me that they didn’t bake… however…they HAD baked human cookies once or twice.
We were looking forward to maybe getting a doggie cake… but they had nothing like that. I just found this on their web site:
«Woof’s Bakery — Order your pup’s birthday cake today! Ask a staff member today.*»
I asked. No luck.
All dog toys we had seen before at other stores and at Woof Meow the prices were extremely high. We normally shop at Pet Smart and found huge differences in prices.
You can also get the same Zanies toys for 3 – 4 dollars cheaper off of
We then decided to take a trip to the State Line Pet Center in Plaistow, NH. Toys were the cheapest I have seen. Dog bed prices were awesome. We’ll either stick with Pet Smart or make a trip to SLPC.