Des Moines Heating & Cooling

DMH&C is not accredited by the BBB like their website claims.
Here is our experience…
Our 4 year old Lennox furnace quit heating overnight 02/​24/​2016
We called DMH&C 8AM ⁰²⁄₂₅ (falsely advertised to be a Lennox dealer)
Craig arrived 6PM 02/​25, he blew in a hose to get the furnace working again
Craig ordered a pressure switch but told us we’d only be charged for the labor (due to Lennox warranty on our furnace)
The furnace quit heating again overnight ⁰²⁄₂₅
We called DMH&C 8AM ⁰²⁄₂₆ to let them know
John said he’d have the part by Friday (⁰²⁄₂₆)
We dug out space heaters to heat the rooms we were in
No calls from DMH&C, so we called again at 8AM on Monday (⁰²⁄₂₉)
John said that they are no longer a Lennox dealer (as advertised), so the pressure switch wasn’t in their inventory (we have a very common furnace)
⁰³⁄₀₁ John called back (the only time that he did) and said that Lennox had mailed the part and he expected the receive it by ⁰³⁄₀₂ or ⁰³⁄₀₃ at the latest (we don’t understand why it wasn’t expedited)
We waited and waited and waited to hear back from DMH&C, but no calls or correspondence of any kind
So, we called DMH&C again at 8AM on ⁰³⁄₁₀
John said that he had «just received the part that morning» (at 8:06AM?) and that he was just about to call us
The furnace is finally working again at 2PM on ⁰³⁄₁₀ (yes, more than two weeks after our initial call)
It took five minutes to install the new pressure switch
They charged us $ 80 for the service call, plus a $ 40 «warranty claim fee» to order the warrantied part, plus tax
We won’t be calling them again unless we have no other choice, would you?