Freedom Taxi Cab

1 hour late for an airport pick up. This is why Über is winning. I was within about 5 minutes of missing my flight. Dispatch said there was nothing they could do.

We needed a ride downtown to a wedding last weekend. Called ahead in the morning to schedule a 3pm pickup. The driver arrived on time and she was polite enough… but her car was a piece of junk. Had no air conditioning at all… she kept trying to see if it would work and blew hot air for at least 5 minutes… making it stifling in the cab. We had our hair done for the wedding pictures so did not want the windows down and to get to our destination wind blown. No shocks and rickety junky cab. Will never use them again. Should not be able to make money with a vehicle that belongs in the scrap yard.

Have used a few times, and they come pick you up in no time. Friendly drivers. Bring you right where you need to go with no hassle. What you expect /​need from a cab company.
Average pricing. I do like how reliable they are (will pick you up at any time of the day/​night, anywhere in the DSM area).

They are my go to cab pick.
When I know I need a cab in advance, I’ll call to reserve the day before. The operators have always been okay to me. Not exactly pleasant and friendly, but they get the job done.
Drivers text, call, or text AND call before pick-​up, which is fine by me. I’m always anxious before the cab comes bc I always wonder, «Are they really on their way?». I’ve used them 3 – 4 times and haven’t had a single problem. My apartment complex is kinda huge, with different street addresses to make it even more confusing. Usually I just tell the driver I’ll meet them down the driveway to simplify the situation.
Rates are cheeeeeap! I can get to downtown from my apt for about $ 12. I always tip really well because I truly appreciate their service.

I had my car break down on a Sunday afternoon. After having a tow truck drop the car off I call a cab for the long ride home. That experience was fine. The driver seemed friendly and polite. However the nightmare starts the next morning. I now need to get back into the city to attend work and work with the dealer on getting my car repaired or purchase a new car.
My wife calls Freedom Taxi at 5am. They tell her that they don’t know if they can have someone out to the house (about 30 miles outside of Des Moines) by the time requested (7am). She starts calling other cab companies. About 30 minutes later someone from Freedom calls back on my phone line. I ask the person to hold on because the wife is talking to another cab company and she’ll be right with him. I hear the guy say something on the phone and hangs up.
…
I redial the number that is listed and he hangs up again. I’m thinking to myself that this must be a joke or something is wrong with this guy’s phone. But I know that it isn’t a joke and his phone is working just fine. No, instead I was hung up on by someone working at the cab company after they called my wife back.
It baffles me how companies like this can stay in business. I’ll make sure to have a spare car on hand vs having to call Freedom Taxi again.

I regret giving this company any business. The operator was really impolite and just plain scummy when I called to schedule the ride. This first interaction itself should have indicated their business model, which is to be as mean as humanly possible.
The cab arrived earlier than we requested and ended up leaving. I called the operator back and he was unnecessarily rude about missing the cab.
I would NOT recommend this taxi service.