U-Haul of West Side

This is a great place to go… if you’re interested in killing time for a while. I showed up on a Sunday to get propane and found 3 other people/​groups in there. There was only one employee working there, and although he was not loafing that means a *long* wait when he has to ring people up, go through check-​in/​out process, show people how to use things, etc. Definitely not staffed anywhere close to what it should be. This seems very consistent to other reviews — maybe mgmt/​owners think there’s not many other options for people, or just don’t care? Unsure.
Ironically I was standing waiting next to the U-​Haul marketing sign saying I would have a good experience and be acknowledged by an employee right away. The employee did not acknowledge anybody else the whole time I was there. After a while I gave up and went to a gas station off 235 that fills propane tanks, had zero wait there!

This was the worst experience I’ve ever had when moving something! On July 16^th I filled out the reservation form on the UHaul website. When I got the confirmation all of the times were wrong. After fixing it online with the same results I called the SE 14^th location that it was reserved at. They told me it was already booked by someone else for the time I had reserved it for and they’d check around and call back. Two hours later I called again and they didn’t have any notes on what I had called about. I explained I needed it for the evening, that I was off work after 4 so would get there around 5 – 5:15 and wanted it through 4 PM the next day. She said she found one at the store on Douglas and reserved it. I got an e-​mail confirmation that again had the wrong times that said I’d pick up at 7 AM and return it at 4 PM. I called the Douglas store and they said there were computer problems with UHaul and they again changed the reservation. I got an e-​mail that this time said I’d pick up at 4, which isn’t what I had said but was at least in the evening, and that I’d return the following day at 4. After work I got to the Douglas store at 5:13, almost exactly when I told them I would be there. I went in and waited in line. When I finally got to someone he said they had just given it to someone else because I was over an hour late. I went through the whole thing with him again and he was completely useless and lacked the tiniest compassion. He said there was another one at the store on 63^rd right then, but made the reservation time just 5 minutes from then! I raced over to that store, hoping not to get a ticket. When I got there they did have the trailer but they said I could not have it for the 24 hours I had asked for and that I needed to return it before 8:30 in the morning. This meant I would only be able to do one of two tasks for which I needed the trailer. This guy cared less than the last guy and said if I couldn’t have it back before 8:30 I couldn’t have it, though the wall clearly states it is a rental of 24 hours. I used it and returned at 8:20. I pulled up to the «stop and wait here to inspect» sign. After 20 minutes of waiting I went inside. The lines were huge. When one of the employees was walking out to help someone get a truck I stopped him and said I was waiting. He said I’d have to come inside and wait in these lines before they’d help check me in. Why do they have a sign outside saying one thing but inept people inside saying the opposite? I told him I was not going to do that and they wanted it back before 8:30, which it was, but they won’t even take it. Clearly it wasn’t as big of an emergency to get it back by that time as the guy last night had claimed. I said I was just going to unhook it right there in the driveway by the stop sign and they could move it. He said, «whatever» and walked away. I called the national UHaul number and told them these people were completely clueless and overtly inept, that I was returning the trailer on time and that I am leaving it right where the stop sign is since they wouldn’t come inspect it, have it parked somewhere or disconnect it. She said she’d «update your account with that information.» I think the whole UHaul company lacks one smidgen of compassion, interest in customers or caring of any type.
I wouldn’t recommend this company to my worst enemy, and especially not the 63^rd Street location, Douglas location or SE 14^th store.

If I could leave a rating of zero, I would. When I arrived I was the second in line waiting at the counter. I was still there for almost forty minutes even though I had checked in online to speed the process along. In fairness, they were busy however there were plenty of employees walking around and no one seemed to care. When I left there were eight people in line and I felt pretty bad for them.

Thanks for looking at our trailer. Loved the one guy who suggested we could check the fuses after we asked if they could check the fuses. Pro move.