Michaels

I’m providing an additional star only due to the fact that my problem was eventually resolved by one of the store managers. I purchased a canvas at the Brentwood location which had some scuffs on it and I came to find out it was an older label compared to the exact same product they carry currently.
My wife bought this for our newborn’s room to put a decal on. Originally we were going to paint the canvas and put the decal over it. We decided to use a gloss finish that was clear and therefore we would see the scuff marks. At that point I attempted to return and exchange at the original store but they were still out of stock. We had purchased the last Canvas. This was approximately a week ago. I found out that the Des Peres location had the same item based off the UPC I gave to the store. However when I walked in one of the assistant store managers immediately told me that they don’t carry that and it was probably a product from another store. I looked on the back of the label and it specifically says distributed by michael’s. After I eventually was able to convince her that it was just an older label of the same thing they have in the store with the same UPC she still refused to exchange the product. Unfortunately I did not have my receipt, that being said their return policy says that as long as it’s in the original packaging which this canvas still has all of its wrap around it that an item can be returned.
This associate basically told me that she would’ve never sold it to me and that I knew what I was getting when I bought it so it was all my fault. I didn’t get a discount for a damage product I didn’t have to sign some waiver, it was not on me that they sold me something damaged. She also did not believe me and would not scan the UPC even though I told her it was the exact same one and they had four units of it in the store.
Eventually another manager came up and after realizing that I simply wanted to exchange the canvas for the exact same thing that was in better condition she verified the UPC and went to go get in exchange for me. I have never given a review of anything but a restaurant and even then they have usually been great reviews. I cannot believe the customer experience that I just had coming from somebody who has been a store manager in retail and currently still is in retail. I am usually the one who never sends back anything at a restaurant even if it’s completely wrong, I hate to haggle when buying a car because I don’t like confrontation, in general I never complain when shopping for anything. I still can’t believe that this woman was a manager and coming from her said she worked there two years. If that is who is working at Michael’s then I don’t want to shop there again.

Always easy to find what I’m looking for and also things u didn’t even know u wanted. They always have sales and well can any one pass up a good deal on a once $ 36 priced basket now 50% off, I think not!
Always good place to buy fun crafts for the kids. Or a class on how to sew.

Ran in for a quick trip to pick up some Christmas paper and candles. Found what I needed and had a speedy check out. Definitely will return to this location!

Michaels is one of those places that is good to go and poke around in on a Saturday. They have every kind of craft you could think of! It always makes me wish I was one of those artsy craftsy kinda people who can walk in there, buy a few things and create a masterpiece! But sadly I have to stick to the simpler items. The store is large, well stocked and very clean. I wish I remembered the girls name that checked us out because she was so sweet but I can’t and its not on the receipt. If you like crafts check this place out!