Royal Jordanian Airlines

RJ lost my baggage for over 3 days last fall. When I requested reimbursement for purchases I had to make while my bag was lost, they refused. RJ claimed that I had checked in 2 bags; they falsified this information to avoid reimbursing for their error. When I asked them to send me a copy of the claim tags proving that their system showed 2 bags instead of 1, they ignored me. It’s been months. Their customer service is terrible, and their baggage service is fraudulent.

Zero Stars! Avoid at all cost. I know I will.
I’m not surprised by the very low star rating for this airline. It does not even deserve a star in my opinion.
I travel overseas quite a bit and I can unequivocally write that our experience with this airline from Chicago to Amman to Tel Aviv was the WORST by far. The cabin was filthy from the seats to the carpet to the seatbelt to the lavatory and to every nook and cranny around you. I guess this is no surprise as passengers that fly with this airline seem to behave the same way. TRASHY. Well, I guess because they think how could you possibly trash an already trashy airline to begin with. They’re just there to get to their destination. The journey does not matter. The sad part is, I don’t think the crew cares a rat’s @$$ about it.
The crew were a snotty bunch. They seem to always be in a rush even though the flight is more than 10 hours, so therefore, the service is rushed and bad. They were such in a rush in serving our meal, that one flight attendant splattered hot liquid sauce on my left arm. I was PISSED OFF. I was burned, and all I got was a contrite apology and a paper towel full of ice. The flight attendant avoided to make eye contact the whole trip. WOW!
If you expect average service and a clean airline, then… AVOID THIS AIRLINE AT ALL COST because you will be disappointed.

This airline & service are pure garbage & unprofessional … Horrible customer service I’d never use them again. I truly believe they lose your luggage on porpoise so u stay in Jordan extra nights waisting money on hotel and other expenses stay far away from this airline

I traveled with them from Amman to New York and they are not even professional they are rude and the guy behind the counter just literally started hitting the counter with his hand and got upset with me because i was upset that they didn’t provide me with the hotel room they said they will because of the delays that were going on because of the snow, this guy just started yelling and hitting the counter wtf, and what makes it worse is that i discovered after that that they all cover up for each other and when i spoke to the manager there she was obviously siding with him like she had a crush on him or something. and started giving him excuses that he is stressed out, what? i was stressed out too that’s not my problem and at the end she said you could just write a complain on our website yea right baby. I had to go to the city 20 mins away to stay at hotel which i spent a 100 Dinars total on taxis and the hotel and i never got compensated, Terrible Experience, Rude People, They Suck.

Make this zero stars. Hideous check in counter at O’Hare. No kiosk. We were on the second leg of a flight from San Francisco to Amman. Security guy predicts the RJ folks won’t accept a boarding pass written by another airline (American was first leg). So we wait for the RJ counter to open. And we wait. And we wait. Mind you, it’s the only one not open. When it finally opens after an hour, the manager spends another fifteen minutes preparing cash registers, pens, and assorted other knickknacks without even looking at any of the crowd that has gathered to check in. When they finally open, all of the counter folk are equally miserable and rude. Very unfortunate experience for my 80 year old father in law and me. You suck, Royal Jordanian.

After I filed complaints with the BBB and Department of Transportation they finally got in touch. They did get me a $ 60 check for the damaged bag. It was a strange process, weird form to fill out (not the content but just how it was laid out half in Arabic and half in English) and there was no post-​claim communication to verify they received the form or had sent a check. But I did receive it, so case closed. One star returned due to their fixing the problem.

Flight from Chicago to Amman and back.
1. Check in was ok both ways
2. The aisle was surprisingly very narrow (2−4−2)
3. The flight attendants do their drinks/​food etc and then disappear for 3 hours. You never see them again. I rang the button 3 times and no one ever came. I went to the back to get my drink and when i said how come no one came, the steward said its easier if i came at the back and got my drink.
4. In flight movie was very limited, but at least they have it.
5. Served cold sub sandwich which had ice in between the sandwich. (I think they were lazy to heat it up)
6. Passengers which consisted of several religious tourists were loud and chatty during the whole flight (they were Americans)
7. People kept waiting in lines for the bathroom. Not sure if they had lesser bathrooms on the flight.
8. Food was very bland.
9. Flight attendants do a poor job of cleaning up mess created by passengers. The plane looked dirty half way through the flight.

Over 3 weeks ago I made a reservation to AMM. Today I received a notification of a change on the reservation. The proposed change had me leaving 2 FULL DAYS after my original departure day. When I called the airline they offered me to then fly 2 FULL DAYS before the original date as an option. None of this options obviously worked so they offered to refund the amount alleging that there were no other options.
However, upon researching their website I learned that the price range I had chosen was sold out. The truth became apparent, RJ had overbooked the flight and now were making the customers take the fall for it. The airline still lists seats available for that same flight, but of course at higher prices. The only thing I got from the reservations manager was an «I’m sorry». Now, I have to find another airline and prices have come up since my original reservation. RJ could not care less or didn’t even offered anything to rectify the mistake. I will never recommend this airline to anybody under any circumstances.