Courtyard Detroit Downtown

Great hotel!!! Perfect downtown location. The people mover is in the hotel and makes moving around downtown so easy. Mike checked us in faster then when I use the Marriott app. Beautiful room with a fantastic view of the Ren Center and the Detroit River. The room, common areas and lobby were very clean and well kept. The only down side was an over zealous security guard who found it necessary to have my wife bring our room key down to the lobby in her pj’s. I left the key in our room since she was there and I went to the lobby to get our pizza. Thankfully the staff at the front desk gave me another key, after I showed them my id and my wife didn’t have to come down to satisfy the private security guard’s need to be a total pain in the ass. Fantastic hotel, don’t let the security guard ruin your time.

Honestly, the hotel is nice and the last time I stayed there everything went smoothly. However, this past weekend, there was an incident that makes me think otherwise about a repeat stay. When we went to valet, the valet said just leave the keys in the car and they will take care of it, because they were a bit backed up. Fine, no problem there. Fast forward to the next day when we go to retrieve our car from valet, and they ask for our ticket. We said they never provided us with one. They said we needed to speak to the front desk; enter Ash. Ash was very unhelpful, and borderline rude! He kept asking for the plate number (which sorry we didn’t memorize), and was like «oh well». We were like we aren’t leaving without our car, so he said go look at the keys and see if you recognize them, which we didn’t until we looked at this other area and saw the keys there. We asked what those keys over there are, and Ash said it’s for unassigned cars. Well what the hell have we been saying for the past 20 minutes. Ash should take a course on customer service and try and be a problem-​solver, not problem maker.

There are some great things about this hotel. Let me start by saying the room is beautiful and spacious and you’d think you’re in a full-​service Marriott. The sheets and pillows are excellent. The view of the water was wonderful. The sofa and ottoman very stylish! I was here for four nights on business so this is a good start.
But as we head into the spacious bathroom with lots of counter space
…the towels are so thin I wouldn’t wash my car with them
…the toilet seat is WAY smaller than the toilet base, so essentially you’re partially sitting on the toilet seat and partially on the rim of the base. Very uncomfortable.
…and, I found the blow dryer in the closet but it is the kind that one half of it should be screwed into the bathroom wall and then you pull the other half off to blow dry your hair. Instead the whole thing was in the closet!
… The Internet worked, but even though I signed up for four days, it asked you every day to re-​sign up. And it said it was good for up to six devices but it asked each of my devices to sign up all over again. Very inconvenient
…Lastly, the TV was mostly static on all channels.
After I complained about all these issues to the front desk, I got thicker towels, which were nice. Disappointing they didn’t care to fix the rest.
As a Gold Marriott member, I try to stick with Marriott, but I think they have a lot of improvement to make on this hotel. It’s very conveniently located if you have business at the convention center, and the people mover is practically at your door.

I stay at a lot of Courtyards and love, love, LOVE their newer properties. This is not one of those. Which is to be expected as it is Downtown D-​town. But, it is in serious need of renovation. The signs in the hotel say that this renovation is imminent, but I see no sign of it having started. Get on it, peeps!
I’ve stayed at this location twice. The first time I got an automatic upgrade as a Gold member but the second time they must have been full as I just got a regular room. The upgraded room was huge with a living area and minifridge — probably over twice the size of a regular room. But, still very disco in furnishings and a lot of bare space. Basically same amount of furniture from a normal room (plus a couch) but spread over a much larger area. Ugly ass blue carpet. Bed was comfortable though.
The second time, same floor but regular room. Still ugly ass blue carpet and comfortable bed, but even though I had upgraded internet service, I could not get an internet connection at all during my whole stay. I come for business so this is a big problem for me. So I decide since I can’t work to try to watch a little telly… and I note that they have probably *half* the channels that are offered at my usual RenCen Marriott across the street. That’s freaking cheap, folks. I just want my HGTV, travel channel, food network… not asking for HBO or anything fancy. But nope. TV selection is spartan and mostly sports (blech) and news (depressing).
The only reason I’m giving them 3 stars instead of 2 is I think the mattresses here are more comfy than at the RenCen. But really I don’t want to stay here again if I can get a room across the street.

Very nice and friendly staff at check in. Disappointing to see the forced wrist bands, but definitely understand the need during Movement. I thought it was a bit extreme to have a policy where you could not get a new wristband at all. What if it’s your name on the room? Anyways…
Low markings for this hotel due to the exceptionally dirty room at check in.
* Grease stains on the headboard from someone’s head. Wiped this down.
* Dusty couch on the top of backboard up against the wall. I wiped this down with a wet cloth – world of difference.
All in all, overpriced for what it is.

The hotel is a great option for staying downtown!
We got a room for a bachelorette party in lieu of staying at one of the pricier casinos. The rooms were very clean and spacious. Our room had a nice view as well.
The location is really really nice, we were able to walk to & from the greektown area on a Saturday night without any problem. The people mover is right there too, but honestly unless the weather is bad — just walk.

Just checked in and I’m loving it already. FIVE STAR SERVICE from the moment I got out of the car. I felt like a big shot visiting my hometown. What a way to come home!

This hotel has terrible customer service. I pulled up to the front door and asked about parking. The valet driver stated there were 2 options, to valet park or just park around the corner and walk the skyway to the hotel. I chose to self-​park. BAD IDEA! The ramp was huge and I could not find the skyway. I ended up having to walk outside in the bitter cold using my iphone to find my way back to the hotel. I asked about parking at check-​in and the receptionist informed me that if you park in the ramp it is $ 15 EVERY time you come and go! Valet parking is $ 23 but you can come and go at no extra cost. I explained that nobody had explained this to me and she directed me back to the ramp to move my car. I had to run back to the ramp in the hopes to make the 15 min cutoff (for $ 2 charge). I missed it, paid $ 4 to leave the ramp and on top of it had to pay the FULL $ 23 for valet parking. The receptionist informed me I would be welcome to walk back over to the ramp and talk to the people at the window about getting my $ 4 back, but there was nothing she could do to help me. Absolutely ridiculous given I specifically asked about parking and was given bad information! On top of that, it took me over 30 minutes to check in given this whole fiasco. I would have at least expected $ 4 off the cost of my valet.

I’ve stayed in a lot of Courtyards for work, and this one is one of the nicest. It’s definitely larger and the inside has more amenities. There is a full bar and restaurant in lieu of of the usual mini bistro. Sadly there isn’t the usual Starbucks station. The Renaissance Marriott and GM Center are across the street and connected by tunnel for easy (warm) access. That hotel is so integrated into the larger GM complex I prefer the Courtyard. The Courtyard has much less foot traffic, is a bit cheaper, and includes free wifi. It also is as close to Greektown and the Cobo center as the Renaissance.

My room was 74 degrees all night and it’s summer
I found a dirty thong which I brought to the front desk and found a cockroach in the shower
Needless to say never again

Clean hotel. That’s usually my number one criteria when searching for hotels, next to location. This hotel is within a couple blocks of all the action and it has the People Mover which is 75 cents and helps you avoid walking the streets of downtown Detroit, for the most part.
However, we had an issue with our air conditioner that was never fully resolved and two guests in our group was sick after eating the risotto dish at the restaurant inside.
I think the hotel is overpriced. I think all of the hotels in downtown Detroit are overpriced. There’s more casinos, restaurants, more fun and better weather in Vegas and it doesn’t cost as much to stay in a hotel as it does in Detroit.

I stayed here overall three weeks in late March and most of April. 2014. This is the time of the year it might be hot or cold outside.
Room– The rooms were pretty good, comfortable, good views when I had a room overlooking detroit river, fair when I had views of the back alley and street.
Environment — Heating and air seems to be an issue during this time of year. If it is warm outside and they have not switched off the heat, you get no cool air. Even it is cold outside and you are hot, hopefully you can open your window.
Breakfast — got the breakfast option with my room since I am traveling to cut down on expenses. They have a good breakfast and friendly waitstaff.
Dinner — ehhh not so much. I wasn’t impressed. Anything with the word Cajun in it seems to be doused with salt.
Convenience — absolutely. You go up a few floors and grab the one-​way people mover. There is a c-​store right outside the hotel but still indoors that will sell you people mover tokens. People mover will take you to Joe Louis arena, Greektown, and I’m sure many other interesting places.

Overall nice hotel. Great location. People mover on fifth floor. Nice pool with handicap lift. They could however do some things to improve it. The in room coffee was pathetic. Only enough coffee for one cup of regular coffee. Also the restaurant service at dinner was very poor. We had to walk up to the bartender to get our drinks refilled and it took almost 25 minutes to get our nacho appetizer. It was not busy at all. For a cost of 240 dollars which yes did include parking and breakfast but I would think they could include some features such as an upgraded coffee maker and better service in the restaurant.

Overall, a good alternative to the Marriott at the Ren Cen and conveniently located if you’re doing business in the RenCen, you can walk across the street to it in a covered tunnel and are never exposed to the elements. Room was pleasant, bed was comfy and got a good night’s sleep.

Stayed here for the Detroit Marathon in October. It was convenient to the start/​finish line, and they had a special marathon rate. The parking is additional — $ 20 per night, but the room was clean and roomy. We got a king room and it also had a sofa/​sitting area. Free wi-​fi. I’m picky about the bathroom and it was nice — granite and clean grout in the bath/​shower (it really bothers me when the grout is not well-​kept). The towels were on the thin side and I could hear the neighbors — thus, the loss of one star in the rating. But it did have indoor access to the People Mover, a monorail system that is 75 cents to access places like Greek Town if you don’t want to walk it. The desk personnel were also friendly and helpful. Would stay again.

This hotel is close to the border and Greek Town plus local to several casinos for entertainment. Once you leave Jefferson Street however, be prepared for homeless people begging for money, sleeping on the sidewalks and run down graffitti filled buildings. The hotel itself made you feel safe as there were sky walks to the General Motors building across the street with a pretty large food court, a few shops and a CVS. You can also access the People Mover from one of the sky walks in the hotel. The rooms are big and the fitness facility is probably one of the best I have ever seen in a hotel. The restaurant was also reasonable priced for hotel food. The maid service needs work. My shower had hair on the walls and when I came back the next day after my meeting, there were black shoe prints all over the floor and something brown all over the ceiling.

This is our second stay. Comfortable, clean, consistant and up to date. Valet parking available, skywalk to Ren Cen, People mover in nearby. Really nice indoor pool, rec center, bar and restaurant in the lobby.
Breakfast and parking packages available with booking rooms. The breakfast is pretty good for the price, but service is lacking.
Best thing about this place — I love the showers. Can’t beat a great shower with unlimited hot water. Just wish there was an exhaust fan too. Room can get steamy but the nice AC unit fixed that pretty quick.

First off lets start by saying why this Courtyard is a 4 star instead of a 3. There is a a glass enclosed room on the 8^th floor overlooking the GM Renaissance Center, riverfront, and Windsor, Ontario. Oh and did I mention there was a heated pool and hot tub in this room? Yes going to that every night after doing tours of the city in 30 degree weather was rather relaxing.
Other than that the rooms are standard, service is friendly, mediocre-​good breakfast buffet depending on your taste, downstairs restaurant was a tad cold…
Another plus is this hotel is connected to the people mover (mono-​rail) & GM Rencen leaving you little reason to go outside.

Yes, this is «just» a courtyard hotel, but you wouldn’t know it by the amenities. The beds were comfortable (though the pillows left something to be desired.) We were especially happy that the hotel had a grocery store in the lobby. Being connected via indoor passages to both the people mover and Ren Cen were also nice touches.
One of my favorite things to do at most any hotel is to check out the hot tub. This one didn’t disappoint. In fact, the entire fitness center was quite nice with ample equipment, separate mens and women’s saunas and both a massive indoor pool and a good sized hot tub. Nice bonus, you get a view of ren cen from just outside of the pool room.
We also checked out the breakfast buffet. It’s pretty good and has a good selection of breakfast food and a made to order egg/​omelet station.
The best free perk though has to be the WiFi. Not only is it completely free, but it’s also fast. Increasingly a luxury in hotels that I visit.

I can see Canada from my hotel room!!!
This is my go to hotel in Detroit. I love this place. Great location (for me) and I’ve always had great service when I’ve been here. The restaurant here is even great as well.
Front desk people have always been friendly and very accommodating.
My only complaint, is the wifi is pretty shady. It drops out here and there.