DIRECTV

After getting beat to death by Comcast and their inferior equipment, service, and attitude I switched to Directv. And for 14 months I’ve been very happy. However, I wanted to add a mini receiver to my package because we wanted to add a television set in another room. This is where everything turned south. Besides the $ 99 lease payment for the box, and the $ 6 per month added fee, they demanded a tech come out to install the mini box in a room that already has the digital coax cable run to it. That was a $ 49 charge. Plus, they demanded a new 2 year service be signed. Or, they would be kind enough to waive the 2 year agreement for a mere $ 100 more.
Looks like I’ll be switching back and forth between Comcast and Directv every two years now. Be nice if they valued their customers once they have them.

I tried to obtain information from Direct TV on their Web page. The local channel listings and sports stations for Livonia came up as North Carolina stations. OK, glitches happen, so I called the number on their Web page. After fifteen minutes of hard sell the woman still wouldn’t give me a place to get the proper channel information. (e-​mail, corrected web site, snail mail, I didn’t care.) I was told that we would have to sign up and only then could I get a corrected listing of channels. I still can’t really believe that is their policy, but it was my experience. The representative also didn’t know what closed captioning is. I had to explain it to her. (I was calling for my hard of hearing elderly mother and the representative kept saying I needed to get her on the line. I won’t speculate as to why she was so insistent on that.) We are so ready to leave Brighthouse, but I guess not to Direct TV.