Murtaza Hussain, MD

My appointment was for last Friday. There was hardly any parking. The parking lot was not plowed or salted, neither was the entry way for the clinic. When I entered the building I noticed it smelled like a cat box that desperately needed to be cleaned. Then I stood by the front desk and waited while the staff talked amongst each other. When someone rudely asked if they could help me, like I was bothering them, I said I needed to check in for my doctor appointment. They said I couldn’t because their computers were down.
I happily left. I was supposed to get a Pap smear, but the office smelled and looked so dirty I felt like I might get a disease from getting the Pap smear there. I rescheduled for a different location my insurance will pay for.
Here’s a free clue… If you’re in customer service then don’t be rude to customers… Especially if it’s your fault. «I’m so sorry, but our computers are down. I will be happy to help you when they’re working again.» That’s the proper way to talk to someone. Otherwise get a different job!!!