SiriusXM Satellite Radio Inc

If zero stars were made available, that’s exactly what I would rate Sirius XM. There’s no such thing as customer service, customer support, or listener care. This company is in SERIOUS need of a major overhaul. Hire some people who speak clear English. Train reps to treat customers with respect and LISTEN to what customers say. Stop reading from a script and just try to make sense. Stop the thug behavior and the harassing treatment of customers.
I received a call from Sirius XM, couldn’t get to my phone, so I returned their call promptly. It’s so true; Sirius XM, the right hand has no clue what the left hand is doing. I was threatened with termination of service TO A VEHICLE I HAVEN’T OWNED FOR MONTHS. Hello!
I made every every attempt to explain this to no avail.
Totally frustrating. Totally annoying. I finally gave up and hung up on the rep. Thank goodness I never gave them my credit card or banking information. I refuse to give any of these idiots access to drain me financially.

Their shows are redundant and not worth the price.
In 2013 #Sirius Radio CEO #JamesMeyer earned $ 23.1M. #ScottGreenstein, the president and chief content officer, made $ 10.4M. #StephenCook, executive vp sales and automotive, made $ 6.9M. #DavidFrear, the CFO, made $ 2.3M and #EnriqueRodriguez, executive vp operations and products, made $ 6.9M.
These 5 employees earned $ 49.6M. AND, they outsource their customer service to Malaysia.
They need to stop raping the people of the United States. They need to bring all of their customer service back to the U.S.

One of the worst customer service experiences that I have ever had in my entire life. I don’t think they could’ve made it any harder to do with your company. I have well over an hour and countless persons in there service dept. I can’t tell you how hard it is ti work with this company.
Save your money and your time DONT BUY MX. EVER!

The only reason I got Sirius to begin with is that I bought a new car that came equipped, and it had a free trial.
Today I decided I was done paying for radio that hardly ever gets used because I don’t drive very much at all. So I called the customer service. I wasn’t calling to talk them into a better deal, I was calling to cancel my service completely. The first thing the woman on the phone does is try to talk me into a different 6 month plan that is $ 1 cheaper than what I was already paying. Seriously? $ 1 difference. You think that’s going to make me stay. No. I am calling to cancel my service. Then she offers me a free trial period. No thank you, I am done calling in, being talked into something I don’t really want, and then having to call be 6 months later. No means no Sirius.
Even if I get to the point where I want to pay for radio service in the future I seriously doubt that I would start the cycle all over with Sirius. And I don’t suggest you do either.

I am addicted to talk radio and therefore I absolutely love having satellite radio on my phone and in my car. What I HATE is when I have to deal with their «Customer service» representatives.
Issue number one: I can’t understand a damn thing they say. I don’t mean to be insensitive, but I can’t. They outsource their call center (like many other companies now do) to a foreign country and for someone who has difficulty understanding thick accents, this is a big problem.
Issue number two: The left hand doesn’t appear to know what the right hand is doing. I have had my account for over two years and despite the fact I gave them my telephone number multiple times, they never attached the number to the account. They then don’t appear to know how to access your account information. One person said I could give my VIN for my car one said I could not…
I will continue my service… Listening to news radio is what keeps me sane during the work week and having the variety of channels is great for long road trips, but I really hope I don’t have to talk to one of their «customer service» representatives for a long, long, long time.

Not worth it, especially if you don’t like most of the stations they offer.
I like Classical & they basically had two stations I listened to (not counting the Opera only).
They dropped one of the two stations and did they give a notice?
No of course not.
When I chatted online with them, there was no apology. No offer to cut my cost by half either.
So I had to call to cancel. And they wouldn’t even cancel as requested. They kept offering me other offers such as we will bill you for one more year and give you a credit. Something didn’t feel right since instead of extending it by one year, they bill you and I guess I would have to jump through hoops and waste more of my time to claim the credit.
Then they offer me an extra 30 day trial, but I would have to call again within that 30 day period to cancel. Another hassle, and I waste my time again.
So finally they cancel after hearing my repeated requests to PLEASE CANCEL.
Not sure if they will credit my account correctly yet. I had a 3 year subscription fully pre-​paid with about 50% still left to go. I had to ask for the amount I will get back and it is 40%. I took it, since it is better than nothing.
I would have kept it, if they allowed to us swap between vehicles without charging a fee. We have two cars, but my wife and I only need it on long distance travels when we are going over territory with poor broadcast radio reception. So we use one or the other car and it would be nice if I could simply swap between the two. We can do the swapping on-​line but each swap will cost $ 15 (plus taxes on top of that). This is for something that shouldn’t cost them any thing really, since the customer does the work on-​line and the rest is computer handled.
Perhaps they learned this business model from a former airline industry employee who brought the concept to them, or did the airline industry learn it from an XM or SIRIUS honcho?

In making first contact with me, a potential customer, Sirius XM did a very poor job.
The first time Sirius called me was through a late evening autodial call informing me to call Sirius. I didn’t know what the call was regarding. I called back and the office was closed. (Strike one.)
I called back the following morning to speak with a human being. The automated system provided me no option for talking with a human. After a few incorrect responses, it hung up on me. (Strike two.)
I called back and jumped through the hoops in the automated system to sign up for a new account. I calmly spoke with a representative about my experience. She offered to transfer me to another representative and hung up instead. (Strike three.)
I called back one last time and calmly asked to be placed on the «Do not call’ list. The representative informed me that I would still receive calls for 10 DAYS!
Sirius is obviously a successful company and won’t miss my business. But, would they be more successful if they provided better customer service to first time customers?
Don’t recommend.

No customer service, their billing policies are based on guerrilla type tactics and they will not take no for an answer. They keep your credit card info (after stating they won’t) and hope you will forget that they will automatically charge your card an absolutely ridiculous amount ($ 198 p/​yr.) when your subscription runs out. If you want a paper invoice they charge you $ 2 and change to bill you and they claim they don’t have e-​billing. They kept dropping the price when i called to cancel (It got down to $ 50 a year plus fees & taxes). When i refused and insisted on canceling, they tried to keep $ 3 and change on my refund as a service fee. I felt like I was buying a car… they must have kept me on the phone for almost 30 minutes. I will never use Sirius XM radio again.
Stay away from Sirius XM. There are way too many alternatives for music in your vehicle to put up with that kind of poor company attitude.

ENTER WITH CAUTION
A lot of us roll around with satellite radio in our cars as it has become part of most standard packages. A little something you should know is that most of the time XM radio offers you a 6 month «FREE» subscription for most new purchased/​leased vehicles.
You can also get satellite radio for your home or work. If you do not have a radio one can be rented or sold to you. It’s like cable or high speed intra net for music, news, and talk radio form al over the world and via satellite instead.
My experience has always been the same, I get super excited for the dance stations and soon find out the songs are on a repeat mode. There is some good stuff u will probably never hear on the radio, unfortunately the same stuff quickly gets old.
I have an on & off relationship with Sirius radio, but today’s break up was different. I was on a «FREE» 6 month trial and received a bill today for $ 181. I was told I signed up for a full year contract and I actually never did. I called and as of now the charges are said to be removed. I’d say go for it if anyone is looking into satellite radio, but just be very careful with the contract.