Dexter Shoe Co

Wow what can I say? Awesome Customer Service!
I bought a pair of bowling shoes so I can go bowling with Unilocalers at THE Judy’s bowling UYE’s.
I ended up buying a cool pair of shoes from
. They happened to be made from Dexter. It was on sale so I only paid $ 30! I was happy as can be…
Then my shoe came apart after just 6 games. The outside started to wear… and I was like… it’s only cosmetic I can live with it. But the kicker was after the 6^th game my left shoe ummm fell apart! The soles came off! Boo. Then I wasn’t so happy…
So I looked up the return policy and well the store had just a 30 day return policy and Dexter stated that I would have to send it back to the place where I bought it on my own dime. For a $ 30 pair of shoes, to find a box, drive to a post office and pay for postage… ummm didn’t seem like a great option. Just buy a new pair you know… not worth my effort.
But I felt a little ripped off as a shoe should last more then 6 games! So I emailed Dexter and said that I realize what their return policy is, and how it wasn’t worth it for me to mail it back. I attached a picture of the shoe.
Initially they told me they would give me a UPS label… then later emailed me, telling me to throw away that pair and that they would be mailing me a new pair. And since the ones I bought are now discontinued, that they would send me an equivalent pair. They even let me choose the color, black or tan… I chose black.
I just got them today and they are awesome looking.
Dexter went out of their way, outside their normal return procedure and made me one happy customer. Now that’s a company that stands behind it’s products, and a company willing to do a little more to satisfy a disgruntled customer.
Thanks Michelle… shes the person at Dexter who helped me get this accomplished.