Safeway

I like this Safeway. Always well stocked and clean. Great organic produce. Lots of parking.

I love all the people that work at Safeway they are always trying to help me when I go there very great service

The Discovery Bay Safeway is a bit expensive but the people who work here make it a pleasant experience, especially compared to the Safeway stores in San Francisco (their staff are so very rude ALL the time). This Safeway is expensive but it is close to home! The management is also very nice at this location in Discovery Bay! I did buy some Stornetta cheese slices and they were bad though. I asked about returning them and have to take back to exchange.
It is nice getting the points for gas too! The young man in their gas station is a bit slow though. He couldn’t get my pump to work… he had to try a few times. Then he wanted me to wait in line behind a bunch of people for my change, even though he was opening the drawer. Fortunately a customer spoke up to him and told him to give me my change.

I just love having this gas station here and the prices are generally really good! Thank you Safeway!

Convenient because it is open 24 hours. The gas station didn’t come up on Unilocal but the prices are really good. $ 1.99 /​$ 2.19 and $ 2.31. Friendly staff.

I have a problem with the Safeway Pharmacy in Discovery Bay. The pharmacist at Safeway won’t help at all if there is a problem with the prescription. He is very rude and never smiles. I had to get the manager involved because he wouldn’t even call the doctor when there was a discrepancy on my medication. This guy refused to give me a partial and they are always running out of my medications. When Gerry was there, he would give me what they had in stock and order more. I never had to ask Gerry to do anything. He just did it for me automatically; like calling the doctor. It isn’t the same since he left.

This Safeway is definitely one where you go if you are desperate to find a convenience store. This place feeds off of that, and their staff definitely treats you accordingly. Absolutely horrible customer service within the gas station as well as the store. For example, one of the pumps was broken at the station and it spilled gas all over my motorcycle before I could do anything. I went in and tried to tell the guy there that it was broken and what happened and it took 2 seconds for him to say «k» and look away without a moments hesitation. Now I could’ve been more of a jerk about it, as I know the manager of the store as well as lead supervisors, but I was being polite. Inside the actual store you’ll find that most of the checkers act absolutely miserable and don’t even try to hide that they’re only talking to you out of customer service obligation. If you come in later at night the service or greeting is nonexistent and they’d much rather stack a box that they just walked over to instead of helping a customer that needed help. Wouldn’t be a problem if it weren’t that self checkout is closed at night. Absolutely horrible store, terribly managed, workers are clearly miserable, and they know they can get away with it because the only reason you’re coming back is because there is no other store within miles if you live in discovery bay

Had a few things to get so thought I’d get in early. Self checked out the grocery stuff but needed something from service desk. 9 am in the morning, few customers around… shouldn’t take too long, right?
Wrong. Stood there like an idiot while red haired front end person listened to an older employee whinging about some aspect of the job/​day she was not happy with. Waited about 5 minutes… kept glancing over at them (about 5 feet away) to see if one of them was going to assist. Turned back to the counter when convo ended, presuming I would get some help now and that she would return to her post at self serve checkouts.
Wrong. Red haired woman walked up to dark haired girl on checkout and started a little chat with her… not work related… not important.
Blonde girl standing at self serve wandered off, presumably after checking something important in the book (like shift or break).
9.18 at this point… I decided to go elsewhere and left part of what I wanted to buy on the counter, loudly stated «you know what? Just forget it» at which point both the brunette and red head turned to look at me and then resumed their chat.
I walked out.
I am disgusted by the attitude. I am there pretty much every day buying stuff. Maybe they thought that because I am a regular I could just wait… sorry, but that isn’t good enough. YOU people have all day to chat about stuff that has nothing to do with work.
Customers do not have that luxury, and if they are patiently waiting to give you some money, which helps pay your wage, the very least you can do is assist them asap.
So, safeway can keep their 8 or 9 gas points I earn every few weeks and I’ll head back to costco for as much as I can, and shop here only when essential. That will give you guys more time to talk about more non-​essential s***. Win win.

This Safeway has gotten worse every time I shop there
Today we bought apple sauce and there is mold in one cup talk about gross fruit that is rotten inside when you cut into it what is up.

I will not go into this Safeway now because of one awful women employed there. Maria the cashier needs to be fired and never work in a place with people ever again. I had the worst experience with her I almost walked out. But of course where else are you going to go in discovery bay past 10 pm. Basically she did not greet my friend or I just stared at us rudely rolled her eyes numerous times. I just wanted to get out of her line I was that uncomfortable. Then I had an issues with a bad product and she was awful about it of course. I really do not want to come here again just because of how bad she treated us

This review is for the gas station. It has awesome prices but I noticed the pumps have problems with air in the hoses. Has anyone else here had a problem with too much air in the hose? And into your tank? Stupid me for using pump 5 a couple of times and getting the handle snap off constantly. I hung it up and left. I’ll get my gas on Vasco in Livermore

Worst deli ever! No one EVER greets you when you walk up. Employees are always in the back room and act like they don’t want to come out to serve you. You literally have to yell back to them, «Can I get some help?»
Today I walked up and there was a woman waiting. A young man approached to help her. I got in line, another woman got in line, and still none of the 4 other employees in the back room came to help. Then another Safeway employee walked up on her break and an employee comes immediately to the counter to ring her up. As she walked out the young man helping the woman ahead of me said, «Can someone help me?» and the employee said to him, «I’m ringing an employee.»
Really??? Then another employee walks up to the counter and the 3 employee are having a little party while customers wait and one young man is still serving the first woman.
Finally when the asst. store manager walked up and only then did the rest of the employees come out from the back to help the people in line.
Worst deli ever!!!

The 2 stars are for the staff & the stock of items. Good selection of produce and a nice bakery. HOWEVER, this Safeway is wayyyyyy over priced! Do not shop here if you can avoid it.

The DELI in the Discovery Bay Safeway is FIRST CLASS! DEFINITELY FIVE STARS! The deli staff led by Maria responds very effectively to the individual and sometimes idiosyncratic requests of customers: explaining the different varieties of meats, for instance, to be sure that customers gets the type they will like best. The deli food specials (usually 15 – 20) are freshly prepared each day. The best thing about the deli is its STAFF; they are helpful to each and every customer, serving them indeed with a smile and with suggestions that suit their needs. For me, it is always a pleasure to see and interact with this staff; they ALWAYS add a smile to the day!
My many thanks, Nona M. [Penny] Sanford, long-​time DB patron.

Your basic Safeway. Staff is nice and helpful. The meat is always good. The produce is 99% of the time good. They are open 24 hours. Cheaper than Dash but more expensive than FoodMax in Brentwood.

Came here to get gas at 12:20pm. My friend pulled in here because she needed gas before taking my to Stockton to catch a flight.
Anyway we pulled in and parked at pump 2 and my friend gave $ 40 in cash and so I walked inside the little store and there was a huge line. I waited probably 2 minutes and people were in front of me walked out and that’s when my friend called me and I got out of line. I overheard the guy running the station was on the phone with the main store manger because the cash register was messed up. So we ended up using a debit card. Which my friend did not want todo.

«Threes a crowd» does NOT exist at this Safeway. When you live in Discovery Bay this store is pretty much you’re only option. No matter what time of day or night there is always a 5+ person line at each check stand. Management needs to seriously reconsider their staffing. Not only are the long lines annoying, but it makes it difficult for other shoppers to walk down the main isle before the check stands. I’ll obviously have to keep shopping here but only cause it’s so close.

Good Safeway store, very convenient location. But they need more organic/​vegan/​halt stuff instead of the run of the mill junk that hey sell in gas stations.

I must confess, I used to like this store, but last week, I bought a pack of Pepsi, and when we tasted it, it was weird, so we checked the date and it was about 9 months over expired. I returned to the store to alert them they offered refund and gave me replacement pack for free. I contacted their online support, hoping I will get their attention, but the repnonse was this: «Thank you for your recent correspondence regarding the outdated Pepsi at your local Safeway store.
We appreciate you taking the time and effort to bring this important matter to our attention and apologize for any inconvenience this may have caused you.
As always, if you find that you are not satisfied with any product, please feel free to bring the product back to the store with your receipt for an exchange or refund.»
So either check the date for everything you purchase from them, or do like me, I don’t trust them anymore, cause the one who would leave such expired packs for people, can easily manipulate the dates.

Maurice and James are awesome. I don’t know all of the staff but they’ve all been very friendly. As far as fixing prices or returns for items that expired too quickly, they’re always very helpful. I got some protein bars that were on sale 3 for $ 4 but were ringing up 3 for $ 5 and the cashier fixed the problem promptly. James is always nice and Maurice was so insanely helpful with donations for our military care packages. I shop here often, prices can be up but you’re buying quality items. especially if you’re an organic lover. I love that they carry Tessemae products, although I wish they had all of them. They’re bringing more Kombucha items which I LOVE!

I took a group of 15 students to get sandwiches here before heading into the city. Like other reviewers wrote, the staff is hit and miss. Luckily, we dealt mostly with Effie! She was super kind, very friendly and entirely too patient. Did I mention my students were all kids from Japan who had never ordered a sandwich in their life? Effie was great with them, so she deserves a little recognition. The other staff in the deli … Not so much.

CHECK YOUR RECEIPT EVERY TIME!
I am telling you! We only shop there for little things we ran out or need last minute and didn’t get at winco.
We we buy item there it is always 15 items or less and every time (Not being facetious) they either charge me twice on one item or their discounted price does not take effect. So I am feeling like a cheap skate when I ask them to check the price or I go to the customer service desk for a refund on a couple of dollars. The only reason I bought something specific there is because it was on sale!
This review only got the extra star because of the convenience of it for us in DB. Really a life safer when I ran out of something or need an extra ingredient.

This is the WORST grocery store you will ever find. First I want to say that 99.9% of the employees are great; they are polite, helpful and accommodating.
However, the quality of the products in the store is horrendous! The produce is the worst you’ll ever see. Compare this store’s old, rotten & dried out vegetables and fruits to grocery stores in blighted areas and this store’s quality is worse!
After shopping at this store for 6 frustrating years I finally wrote a letter to the 3 top execs at Safeway (Chairman & CEO, Marketing EVP, President & CFO). Two pages with details about produce, expired products, bad meat, etc. Within a week, I got a call from the Regional Manager in Brentwood, admitting that the store had «issues» and that he was working to get them resolved — «give me a week» he said. A week later there were changes, the lines were longer, I found expired meat, expired milk, and expired desserts in the bakery. Not the changes I was expecting.
Safeway has a captive audience in Discovery Bay and they take advantage of it.
Shame on you, Safeway!!!

I believe the corporate motto for this store is, «Hey where the hell else are they going to shop in Discovery Bay?»
Quite often they do not have an item that I need (chopped frozen spinach for a spinach dip, and not even an empty space in the frozen foods, where it would be) or the item is priced ridiculously high.
The gas station is another 2 Star story. That place makes me break out in a nervous sweat every time. There is no order here, cars are constantly circling, looking for an available pump, and then there are always big ass trucks, pulling big ass boats taking up 2 pumps, or blocking access. The window squeegee water smells like year old hot dog water. Do they EVER change it?
This store needs to be managed better.

I don’t have any fundamental problems with this Safeway. My negative comment would be that once it smelled a little fishy, like the fish in the fish department was old, but I wouldn’t expect SW to have the freshest fish on the planet. Also the little sitting area could use a little more cleaning. Luckily, they have a huge hand sanitizing wipe dispenser right next to that sitting area, so you can swab down your hands, table, and anything else you may have touched prior to eating.
My routine is, I go in, get my big ass California Dreamin’ sandwich, with that salty ass smoked Turkey I just can’t quit, no chips or soda, and get rung up at the deli. The Deli ladies are competent, nice-​ish, and get the job done. They spread that thick cheese stuff and coat the bread with lots of avocado.
I usually don’t find many bargins at Safeway, as I am a ardent Grocery Outlet shopper and supplement with natural grocery stores for bulk needs and organic meat, so price wise; I don’t see Safeway as much of a value. However, the shopping center and stores withing get the job done. I usually take my sandwich and eat it over at Starbucks because they have outdoor seating and Disco Bay is usally pretty warm.
Oh, And YES, this is the cheapest gas around. Always.