Kool Smiles

You will wait over an hour with an appointment; made me angry when I visited the office on 6−10−16; appointment time 4:15 pm they took my child to the back at 5:20 ish hummmmm this is strange because while waiting for my son, the next person comes in and goes straight to the back. Was there a delay because the doctor wasn’t available or do they just always think I have hours to waste sitting around in this place. I’ve had enough of Kool Smiles and the customer service they provide. But hey you’ve been warned!!!

I absolutely love this location. I’ve been taking my children here for a few years known! The staff is nice and friendly and my kids live it there

Great place! Kind professional staff that are willing to help. They keep a clean orderly facility for your comfort. The double edge sword is the play area. It is great for while you wait, but the hassle to tear your child away from new found friends, and the temptations of fun. To do what you came there for can be challenging. Still well worth it, I’ve been an avid Kool Smiles patron for over 5 years. And will more than likely continue going until my last child has their own insurance. Keep up the good work Kool Smiles.

My son just got his first filling at Kool Smiles, District Heights. Andrea, our dental technician was excellent! I never thought that a day at the dentist with a 5-​year old would be so easy. She made the appointment comfortable and stress-​free for both of us. She ended the appointment with a balloon and a hug! I could not have asked for a better experience!

My daughters appointment was supposed to be at 11:15am. We didn’t get seen until 1:00pm. After we got in the back we had to wait even more. My 1 yr old daughter became very impatient. The dental area is very open. Not personal at all. You can basically hear/​know everybody’s dental plan, history, or whatever they have going on. There was only 1 dentist who jumped from patient to patient every 5 minutes to get them in/​out. When we were leaving they didn’t give my daughter a new toothbrush, toy glasses, stickers or a balloon. We had to ask for the items. She was disappointed about the glasses because she loves playing in them. But they didn’t give her any.

My daughter has been here on two separate occasions. The first time I was annoyed because I filled out paperwork online and when my husband got there, he had to do it all over again which increased his wait time. Apparently, they had no record of the online submission. Otherwise, no issues. The second time, we had no issues.
However, I am extremely annoyed by the multiple notifications. Since her last appointment, I have received numerous emails, postcards and phone calls regarding scheduling her next appointment. I would also like to point out that if you read on, this means she already had an appointment scheduled. To my knowledge, they do it automatically. I mean thank you, but I think it’s a little much. The date they give may not always be convenient and then you have to reschedule.
Just this past SUNDAY, I received a call about confirming her appointment for the 21^st, which I cancelled twice. We also informed them AGAIN that we would be calling THEM to reschedule. On Monday, I got yet another cancellation confirmation via email and in the mail was a postcard about scheduling an appointment. Today, I received an email regarding the missed appointment on Monday and to call to reschedule. At this point, i just want my information taken out of their system as I don’t like being harassed.

I am completely dissatisfied with my appointment today. I did not feel like a valued customer/​patient. i arrived for my daughter’s appointment at 5:05. I signed in and took a seat. 10 mins in i was called and was told that pretty much my time was waisted. My child has been to this location more than once. Her insurance was the same. But I was told that since i «missed a call», to verify her insurance it would take an hour. I’ve NEVER waited an hour to verify insurance. She wasn’t a new patient. Also i was told if i actually wanted to wait there was a chance they would still close the doors on us because they were going to close on time. I’ve never been to an office and treated in this manner. And frankly i think this business is just taking advantage of people and their kids. T

My daughter had an appt on 3−2−15. We arrived 15 min early. She was not seem until about 45 minutes after her appt time. Once in the back she had to wait 20 more minutes until someone came over to work with her. I overheard several inappropriate conversations pertaining to other employees as well as the doctor. I’ve only been at this location once and plan to not return again. I’m used to a different environment being that I generally use the Glen Burnie location. I will however say that the front desk staff was excellent!

We had a pleasant experience at Kool Smiles, District Heights MD location. The staff was friendly and the dentist were patient and thorough. Dr. Workie performed a cleaning on both of my kids (ages 10, 11). He was professional, thorough and passionate about the work he does. He appraised my son for brushing his teeth often. And provided a listing of resources for orthodontics for my daughter who needs braces. I also want to point out Angelina who is exceptional, she works along side the dentist who performs the filings and sealants.
Angelina is amazing! She’s also passionate about what she does. She made sure my daughter was okay by continuing to check on her while the dentist was sealing her teeth. My daughter had a bad experience once at another dentist. And she’s terrified of any dentist who touches her mouth. Angelina made sure she was calm and told her not to cry. I don’t recall the dentist who did the sealants but he should also be recognized for his dedication. He was very patient with us since both kids needed filings. He made funny jokes to take pressure off my daughter’s fear and he took his time.
Thanks, Kool Smiles Team for a wonderful experience. I would have given 5 stars, granted the front desk was nice. There was one person who was a a tad bit off task. I felt she could have been a bit more professional. There was a expecting woman waiting to be serviced and she was holding a conversation with another co-​worker while the woman stood there. Overall, I recommend this place. Parking is free, and the waiting area has a play area for the kids to play.

I had a 4:15pm appointment and was not called until 5:10pm and did not leave out until 6:00pm. Appointments should be scheduled every hour so you don’t have to wait an hour and 15 minutes to be seen. It was the absolute worst.

Very nice staff, but their processes need some fine tuning. I made the appointment for my 2 year old’s first trip to the dentist online. Received a call pretty immediately which was great despite me having to spell her name at least 4 times. It’s not a common tacky European name or a 17^th century occupation, so I guess that makes it difficult to retain the letters in the sequence that I gave them but whatever.
I filled out all of the forms online and received an email, text message, and postcard all reminding me about my daughter’s appointment. I confirmed it via text message (although her name was still spelled wrong) and was all set. We arrived about 10 minutes early and I confirmed that I had already completed the online forms and thought that we’d be seen right away. We weren’t. She said «We weren’t able to verify your medicaid». I explained that we did not have medicaid and gave her my insurance information. We had a seat and waited for what I thought was the dentist. Thankfully they have a little play area there with a slide and my daughter had a ball playing on it with the other children while we waited. When I realized that it was now 40 minutes later, I asked what in the world was taking so long. She said that they were still verifying my insurance. I said «that’s just a phone call right?» She explained that apparently they have to send the information to their headquarters somewhere and then wait for the verification to come back. This is something that should have been done prior to our arrival. After another 10 – 15 minutes we were called back.
I was surprised and disappointed to see that instead of a private room, we were corralled into a large room with a bunch of chairs the likes that I have not seen since my last Chinese foot massage. While there we waited another 10 minutes and I was starting to get pissed. 2 year old children are not designed to wait for nearly an hour for anything. She was restless and started to whine and cry because she no longer wanted to sit still. Honestly I didn’t want to sit still any longer either but one of us had to be the grown up so I guess it was on me. Finally a dental technician and the dentist came over and saw her. They checked her teeth, discussed our oral hygiene regimen and addressed my concerns (no cavities but slight overbite developing). Another person came over and cleaned and flossed her teeth and then they sent us on our way with a 6 month check up appointment, a cute little toothbrush and floss and a balloon.
We may return because it was conveniently located, the staff were nice and they seemed knowledgeable, but waiting for nearly an hour and the lack of privacy are pushing me away.

Due to a very bad experience years ago, I had developed a fear of dentists. Unfortunately my teeth suffered and I was forced to find a dentist. I went to Kool Smiles and was treated with the Best of care. Dr. Lyons and her team were very gentile and compassionate, so much so that I have returned to continue with my dental plan. I am so grateful to them and would recommend them to anybody!

So it was my child’s first dentist appointment ever so my husband and I looked forward to this first appointment as we do to all her first things so I pre filled out her paper work that they sent me via email to save time which it didn’t and we got there early so that they could verify insurance. Long story short we were there for 2 hours for a 5 min appointment and they said that only one parent could go back with the child which is kind of rude plus it’s a big open space where they work on everyone there is no privacy nice place just not for my family btw I didn’t even get to take a picture for her baby book due to there no picture policy I will be finding a more FAMILY friendly dentist

Atmosphere professional and kid friendly, clean and organized. My son gets very anxious once he hears his name call and that just leads to a very difficult appt. Aaron, was very patient and charming in helping my son calm down which then allow him to clean my sons teeth. The experience was good that when Dr. Sethi came my son was then able to sit in chair by himself. The wait was longer than expected, it was pretty busy, but overall great job!

The staff is very nice, and gentle. Only reason I gave 4 stars is the wait, we waited 2 hours to see the dentist, but the dental assistant came in and apologized several times.

This location has the absolute best staff. From the very first person that you encounter all the way up to the last. The dental areas are very clean, bright, and appealing for the children. They make the parents feel very comfortable and the children as well. I would definitely recommend this office to anyone with children. Every experience that I have had has been pleasant.

After years of searching I finally found the right dental team for my family. Kool smiles is a breath of fresh air! Great customer service excellent environment excellent care. I’m so happy we found you!

Rude staff with smart mouths. Super long wait times even after you get there 30 minutes early. Treat everyone as though they are on welfare and that is the only place they can go for pediatric dentistry. I will never return.

Kool smiles is just that, pretty Kool … Dr. Lyons is a pretty warming dr & the staff is pretty professional. I recommend as a dentist for your little ones.

Love them! This was my son and I first visit, they were awesome. The customer service from each staff member was amazing. They work very well with children. They speak with a soft tone and talked them through the whole process. Clearly gentle with the kids and you have a seat right in front or next to your child, which ever is preferred. My son and I will def go back for his 6 month visit.