InterContinental At Doral Miami

Beware of the graveyard front desk lady!! Nadiushi sambrana, she will make your vacation like hell. She refused to check us in early, even though our room was ready, since they called us early. She’ wanted to charge me, because I took a towel with me, to the beach but I brought it back. I have been a good customer, now you lost a loyal one, thanks Nadiushi Sambrana

The worst experience EVER!
Dishonest about deals on the phone.
Not helpful on solving problems.
If you are on vacation stay away from these hotel.
Spend 4 hours on mailing, phone and person talking to solve the problem they created for me.
Never again with them.
213 $ for 9 hours.
6 $ for bottle of water.
8 $ for hour of internet.

Layover in Miami from London to Atlanta. Needed a comfortable and clean place to stay. Ten minute über ride from the MIA airport.
Ordered room service which wasn’t bad at all. Prosciutto and arugula pizza, crab guacamole and a burger. Burger was really good and so was the pizza. Wasn’t feeling the crab guacamole.
The room was very clean and even more comfortable. After a 6+ hour flight the bed was heavenly.
Would come back if ever I had another layover. Not sure how close to the beach, but does have a pool and other amenities. Recommend for business more than pleasure. Airport shuttles available as well.

Perfecto para descansar y estar en Miami. Esta cerca de muchas cosas, pero también esta en un barrio relajado. Perfecto su Spa y zona de alberca. Podría cenar ahí todos los días pero sus desayunos dejan desear mucho. Solo te dan una clave de wifi.

My husband went to Miami on business and I came along for a vacation. He booked a room for the weekend and both of us were impressed on the appearance of the hotel and the staff. This was the best hotel we have stayed in, clean rooms, wonderful breakfast, and once again wonderful staff.
The two things I would caution are the bar area– be prepared to wait for a bartender, and calling the front desk– you will have to explain every detail of what you want to know or have delivered.

How can I put this succinctly… It could have been worse, but it was not great. Take from that what you will.
I wrote a detailed review so people can understand to avoid this hotel unless they’re barely going to be there.
I booked on Priceline and found the idea that this hotel is a 4 star to be laughable. I would say it’s a solid 2.5. By the way, also know that they will NOT accommodate ANY special requests if you book it through something like Priceline or Expedia.
When I arrived, I noticed they didn’t have valet parking. The plus for this is that you do not have to pay to park. However, considering this is Miami and it’s raining all the time, especially in the summer, this was inconvenient. Parking first and dragging everything in the rain or pulling up and parking after checking in while your car was left at the tiny front area were both extremely inconvenient choices.
No one at the front offered to help me with my luggage, they seemed more concerned about my car being there despite the fact that it was basically Category 1 pouring a foot from the overhang and no one else was pulling in. I asked about a cart and the person mumbled that he would look into it and walked away, never to be seen again. I left my keys with another random employee, which I later realized should have concerned me since he offered no receipt of anything of the kind.
Once I managed to carry all of my stuff inside, the people at the front desk were polite and courteous when checking me in. I would say the only downside to that was that they did not offer very much guidance in regards to finding the room. The elevators are actually tucked away in a corner in a different hallway that is not close to the front desk. It was pretty counterintuitive. There’s also barely any signs pointing to where rooms on the first floor are. So it actually took me a bit to find my room, while hauling all of my luggage by myself.
I noticed when walking back to my car to park it that while the floor initially appears to be marble, it is actually linoleum disguised to look like marble. (This should have been my first clue that four star was far off from where I really was.)
The room was fairly clean and didn’t smell. This is why I say it could have been worse. But again, definitely not a four star.
The bathroom tile had broken cracks in it, the bathtub had a bit of rust, the bathroom paint was peeling, the shower curtain obviously hadn’t been changed in a long while, and the bed skirt had strange dark markings on them that obviously were not a part of the original design.
This place also offers absolutely no good views whatsoever– I hope they do not offer rooms at a higher price for a certain view, because all you’ll see is construction or poorly kept shrubs. It’s not near anything significant other than the airport.
When I went to shower, as I pulled the towels down, a bunch of long dark hair fell out of them. Also, they seem to have a mosquito issue, as they were in my room and in my bathroom. Like I said, it’s not even close to a «four star» hotel.
I discovered that the mini-​bar was locked. It seems strange to do this and not state it at the beginning or offer an easy way to unlock it (it required a key). I called the front desk and they said they would call or have someone up to fix it, but no one called or showed.
Outside of the rooms, children were freely roaming and making lots of shouting/​screaming noises. I once walked through the hallway and a child was shouting and rolling around on the floor– it seemed to be a child of a hotel employee, while two of them were speaking in the hallway. For some reason I cannot fathom, they did not try to move the child out of the way or discourage the child’s behavior. I had to actually step over this child while two of the employees kept speaking as though I wasn’t walking through the hallway.
Twice when I tried to get to my room, the people cleaning had left their carts in the middle of the hallway completely blocking it. I tried to call out to someone but to no avail, so I moved one a little to get by. The person came out right after I had put it back and started yelling to the other woman in Spanish, I guess they must have assumed I did not speak it, that she was annoyed that some dumb ***** moved her cart… even though there was no way to get around it and I tried to be polite and get their attention.
I came back around 9 PM from going out to discover that my room had not been serviced at all. I tried calling the front desk but they said I would need to take care of it in the morning (I was checking out the next day!) because the staff wasn’t available. Thankfully I hadn’t thrown all the towels on the floor etc, but I can’t imagine what it would have been like if I had children and returned to find the room unserviced.
In the end, seriously a lot to be desired, extremely rude/​incompetent staff, and not worth the money I paid for it.

I think I first stayed at the Intercon Doral over 20 years ago. It’s showing it’s age (as am I). Rooms and public spaces are A-​ok, but nothing special. Staff was helpful and reasonably friendly.
The Intercon is only 10 minutes from MIA; the shuttle runs only once an hour.
It’s time to drop the silly charge for the wifi. Get with the times, Intercon.

Refrigerator locked, no ice machine on floor, pancake thick pillows…2.5 hrs for replacement pillows. No ambience, not my expectation for IC hotel. Love ATL buckhead location. Could this be a repo hotel of Laquinta?

All I want is a water option that isn’t the sink so I can take medication. No vending machines. No one answers the phones at midnight. Had to go down to the front desk where they were very unapologetic saying there was a mini bar in my room. Yes, there is, and it’s locked and since no one answers the phones I had to come down to the front desk in my pajamas to ask for a key for the thing. Finally got it open and everything except for this tiny bottle of EVIAN is expired. And it cost $ 5.50 for 11 ounces. Ridiculous.

The walls here are paper thin. I can hear the entire conversation of what sounds like college co-​eds in the room next to me. I hope I can update this review with a good overall experience.

Finally received my items after practically harassing them. Not professional in my opinion but I got everything back, and that’s what’s important.

Terrible for lunch. Loud noise and poor food quality. The Options are very limited. Never coming back again.

I stay here often for business. Rooms are clean, comfortable and they change the sheets often. The room has nice amenities including flat screen tv, mini fridge, bath/​shower, iron, desk and coffee maker. Parking is free and they have an airport shuttle. The only problem I had was with their restaurant. I ordered the special on the menu which included swordfish. The fish was definitely old and smelled. It also tasted bad. When I told the waiter he went back to the cook and then told me that the cook said the fish is like that. I said no this is not the way the fish is, it’s the restaurant who is serving bad fish.

THE GOOD: If you want the best hotel experience in the strangest part of Miami, this is it! Booked this location because of proximity to the 826 expressway, the beaches, and anything else Miami has to offer. During the week, the traffic is pretty bad, but on the weekends it’s dead. And by dead I don’t only mean the traffic, but the ambiance — there isn’t any. Works for me, because I just go to hotel to sleep and have a first class experience for much less than in the more popular Miami areas (and it’s much less crowded here, with plenty of parking).
Let me start by highlighting the great staff at the hotel, especially the Housekeeping department. Front desk was also extremely accommodating, pleasant yet professional. Jonathan Castillo at the front desk (hope I remembered the name correctly) was phenomenal, and was instrumental in switching me to another room (not their fault, just my preference). Other front desk staff were also great, I just did not get all their names.
Loved the gym next to the pool. The pool area was beautiful, clean and spectacularly lit. I especially liked the lemon water tank in the gym.
Last but certainly not least… those wonderful pillows and the bedding were Heaven! OMG! Fabulous. Light-​blocking drapes are a life-​saver, especially in super sunny Miami (love it!).
THE BAD: The wait staff at the Armillary Grill was good, but I can’t say the same for their food. Dinner was very slow (place was empty), and the food very unappetizing. I ordered the lobster mandarin with coconut and fresh mint. I also ordered the wasabi mashed potatoes. I only ate at the restaurant the first night, because I was dead tired from a long road trip. Again, no ambiance, but I didn’t care — I can leave the hotel for that. The lobster dish was unrecognizable, with almost paper-​thin slices of lobster buried under an orange-​like thick substance which was overpoweringly sweet… I could not taste the lobster. It needed at least some green garnish if nothing else — no sign of fresh mint here! The wasabi mashed potatoes was an interesting new taste, however, it was served at room temperature, and I don’t believe it was fresh. Bleh! My dinner companion ordered one of their burgers — it looked appetizing, and he had no complaints.
We tried every outlet in the room to charge our tablets/​phones, and they all quit charging after about 3 minutes. My cables were good and worked in the car… go figure.
Lighting should be brighter in the bathroom (especially for women!). The magnifying, extending mirror was wonderful, except the light surrounding it could not make up for the bad lighting in the bathroom.
The best price I got for three nights was right on their Internet site. The catch was that I had to pay the full amount up front, with NO cancellation if I couldn’t make it. Thank God I did, and it paid off.
Since the experience overall was great, and my friend’s dinner was okay, I’m giving it a 5-​star.

When I checked-​in the associate was a bit rude to me and kept trying to answer my questions without allowing me to finish my question. Slow down a bit will ya?! Other than that experience, the staff is generally nice and professional.
I had a single king bed room. The room was decently spaced, clean, furnished, and had a nice big TV… ya know the usual. I had a nice view of the roof.
I was here for a conference, so I did use their conference room space (for the meetings and dining). If anything, BRING A SWEATER TO YOUR MEETING!!! This place is COOOLLLDDDD. Maybe it’s because it’s hot and humid outside, but really the fan didn’t need to be so high. Everything else was fine with the meeting space. Wifi included and works fine here.
Food was also decent. I guess my conference was trying to give us a «Miami experience» so it was… unique to me. Staff was attentive to bringing us drinks. Most of the staff speaks Spanish, and yes I did have to reach back into the depths of my brain to recall my Spanish.
I would recommend checking any open food and drinks for bugs. I saw several water cups with floating drosophila!!! I had to switch out a drink twice because of this. One also landed in my salad. No extra protein for me, thanks. :/​
Gym looks decent. Pool area is decent too. The staff came up to me in the pool area asking if I needed anything. I appreciated that especially after the impression I had from the check-​in staff.
Overall: OK. Much better than a motel but nothing that stands out… well maybe something that flies out. ha ha

I stayed here for just about a week on business. The hotel staff is very friendly, and the hotel itself is simple enough — nothing to write home about, but its clean and some of the rooms even have balconies, which is great.
Breakfast is a bit of a hassle and somewhat underwhelming. Sausage and bacon are good, but the potatoes and eggs are not up to par, as some have already noted. For whatever reason, you’re not allowed to bring breakfast up to your room from the buffet, which is a bit strange and can only be due to them wanting you to pay for room service… even if you’ve pre-​paid for breakfast prior to your arrival. It’s $ 18 dollars, so for that you should be able to take your food to enjoy it where you want.
Speaking of service, they add a 15% tip to all purchases at the bar and restaurant, which is fine because I typically tip 20% anyway, however the service is definitely lacking so they shouldn’t assume that a tip is always deserved. Call me crazy, but tips should be earned, and if you assume 15%, and servers know they’re going to be tipped no mater what they do, so perhaps that’s one of the reason that it is sub-​par.
Drinks (and really everything in the restaurant) are way overpriced. Each day they have a happy hour from 5 – 7 where drinks are half off, which basically makes them cost what they should have to begin with.
The pool is nice despite the periodic planes flying overhead, which are quite loud. There is no jacuzzi, which was a little disappointing. Additionally, if you feel like drinking at the pool, there are no servers to bring you drinks. This just means you need to dry off, grab your things, and get presentable to walk through the lobby and into the bar every time you need a refill. The wait at the bar is often long due to the bartenders also acting as servers at the tables.
Overall, it’s an airport hotel. It’s not necessarily reflective of the Miami you think about. If you’re looking for a vacation, probably not the best spot. For business, it’s okay.

The hotel staff was very nice and helpful. The rooms were a bit small but clean, I was happy. The pool area looked nice however I didn’t get to jump in because of all the rain. Their wake up service was nice at 5:45 really helpful.
The breakfast buffet was good but it was $ 18.00. That’s pretty expensive for breakfast. The food was tasty and they had a good amount of variety, I guess I was paying for the convenience if having breakfast in the building.
FYI now wifi it cost 9.45 for 24 hours. I think that’s a bit ridiculous.
Overall good experience.

Yes, it’s right next to the airport and planes fly right overhead… as in screeching loud airplane noise. This is the kind of hotel you stay at for convenience or business, and you have no need or want to actually experience Miami. I was here for 3 days of meetings, and other than the palm trees outside the hotel lining the pool area, I felt like I could have in anywhere USA. The hotel is on a main street, near gas stations, Dunkin Donuts, and other non-​descript chain restaurants. This hotel is not representative of the Intercontinental brand at all… it is more in line with IHC’s Holiday Inn or other budget brands.
Check-​in went smoothly, and the front desk staff was very helpful and made the billing process smooth, as I had a split charge between personal and business room nights.
My room– functional, fairly clean, a bit tired and old… in need of an update. Bathroom was small, where you have to close the door each time to even fit inside. The outer shower curtain had a strong mildew smell… get rid of it! Closet has a sensored overhead light that turned on every time I walked past to go to the bathroom or exited the room. Luckily, the hotel seems to have decent insulation, as the airplane noise was pretty muffled in the rooms. But I am also a heavy sleeper, so take that with a grain of salt.
The restaurant on property is non-​descript, and has a happy hour with 50% off drinks. It is ludicrous that a hotel property with so much meeting space (and obviously does a lot of corporate business) does not have a takeout coffee café or counter of some sort. I guess they figure that coffee may be available with meeting catering, but if not, sometimes you don’t want to leave the hotel and do not want the k-​cup room coffee, ok?
The hotel is a good 30 – 40 minutes from Miami, depending on where you are headed. I would say, splurge a bit to stay at least in downtown Miami, if you can’t afford South Beach. Since it is so close to the airport, free airport shuttle was provided.

I enjoyed my stay here, this Hotel is surprisingly relaxing being so close to MIA, shuttle service included, and the room is well appointed and comfortable. The food is close to top notch, and the pool atmosphere is great overall especially if you like to swim a few laps. Fitness center was well maintained.
That said, there were a few things that bothered me, food prices were higher than needed to be for this hotel and location, some provided guest amenities were less than generous, no free wifi unless you are a IHG member (which I am), if you wanted another coffee packet in your room they were going to charge, also there wasn’t any fruit or coffee/​tea in reception area. There was only lemon flavored water offered. There were only two different hors d’oeuvres for happy hour. These kinds of amenities are important to me as the small things count.
On balance it was a pleasant experience and I would definitely come back! I hope that the management reviews some of these comments and takes them into consideration because really it’s a very nice hotel and the staff really tries to please and take care of you and with a little polishing this place would be close to perfect!

This hotel is neither good nor bad. The rooms were nice enough, although mine was missing a television remote (which made no difference to my stay because of my lack of television watching). I did have an issue with my bathroom smelling like cigarette smoke. Not strong, but strong enough to notice when in or around it.
The hotel had a decent fitness center with a couple of treadmills, elliptical trainers, bikes, and a few weights. The location is a bit inconvenient right now because of construction to the street that it is on. There are cones dividing the street, so you can only get to the entrance from one side of the street.
This is not my favorite hotel in Miami, but it is good enough for a business trip.

Impeccable customer service with a friendly staff. What a great experience!
I really enjoyed my stay at the Intercontinental. The customer service was impeccable from the efficiency, room service and the friendly staff. The hotel is close by the airport and there is free shuttle service to and from the hotel and airport at every hour.
Upon my arrival I also spoke to the most helpful concierge, Ray who helped set up my car rental at Enterprise for a great rate. He was the most amazing concierge with great follow through skills as he would call me back with updates. I was seriously blown away by his superb customer service and professionalism and wanted to thank him in person. I also met Marcello the other concierge and he was extremely friendly and helpful with tips on tourist attractions. We went to the Everglades which was nearby.
Free coffee and tea is also available every morning in the lobby and the staff is always ready to greet guest as they pass by. Our rooms were always clean and organized with everything fresh and replenished. I even had a random phone call one night from a staff member checking to see if everything was okay. Parking is free for guests and the hotel location is a 25 minute drive to south beach which wasn’t too bad. The business center is opened ²⁴⁄₇ and was also free. I would highly recommend this hotel to anyone.