Planet Optical

Bad service I was there waiting for 10 minutes, someone comes right and gets services in front of me, they knew I was there they asked me to wait … Bad service !

Very bad manners! I called to confirm the appointment and the lady who answer the phone seems to be distracted, mind disconnected or something else. It was frustrating like she was not paying attention, I was not sure if she understood what I was saying even when we both were speaking the same language, she only replies: «aha» like she was yawning. After I told her that I need to speak with the supervisor or someone else she told me she was the owner. With a service like that I wont trust my eye care.

I have never physically been here but I called twice this morning hoping to get an earlier date to see an ophthalmologist. First time I called a woman answered the phone in Spanish, I asked a question in English and then she repeated twice ‘hello’ and hung up the phone.
Second time, I called back thinking my phone was messed up. A different female voice answered the phone in Spanish again, I asked the same question in English and the woman said «one moment okay» in English and passed the phone to the same woman as before, said hello twice and hung up.
It is frustrating how unprofessional and unethical these two women acted. I was looking to book an appointment with Dr Justo C Felipe but glad I didn’t because if the staff acted this way upon a simple phone call, what can I expect from the «ophthalmologist.»
Disgusted.