Smile Studio Associate Dentistry

This is an update to my review if a year ago. This dental office had the nerve to overcharge me for simple cleaning services– for which the insurance company rightly refused payment. Furthermore their incompetent front desk personnel sent me to collection. I am currently having to deal with the aggravation of trying to clean my name with the collection agency. I WILL FILE A COMPLAINT WITH THE BBB — this disgrace of dental office must quit its business operations and stop mistreating, abusing and price gauging its customers!!!

Don’t ever get a morning appointment at this office. Front desk staff is NEVER on time. You will always have to wait for your appointment. Once they do arrive they are obnoxious. Hygienist and dentist are good but having to deal with the delay and lack of customer service is reason enough to look for a new dentist.

I went to this dentist for over a year. He didn’t recommend going to an orthodontist for the correction of my teeth. Instead, he promised he could fix it with retainers. This was not the case at all. After being charged for the retainers (top and bottom) and every visit, he still did not give an opinion of needing braces. After 2 years he still suggested retainers will do the work which was wrong (just to keep charging me). After switching to an orthodontist, they confirmed this shouldn’t have been advised. I’m very unhappy and regret going to see Raul Gonzalez and having trusted him for 2 years. DO NOT GO TO HIM. The guy that previously posted is an employee there, thus the «5 star» review

Beware! They over bill and don’t credit your account unless you call. I have a complaint in with my insurance company.

Dr. G is excellent as well as all the medical staff but the administrative staff is horrible. The insurance lady in front don even know what are you covered for i am definitely complaining to my insurance company… I have been waiting for two months for a night guard and they keep saying is not covered. It is insane!

Not a big fan of this dental office. I was there once back in July 2014 and I received good service, everyone was friendly and professional. Then I return here one year later and it was a disappointing experience.
Pros:
— It had been renovated and the reception area looked very nice
Cons:
— Dental cleaning cost $ 99 (expensive)
— There is no water (or coffee) for people waiting
— There were 3 receptionists all dressed up like dolls (they could barely walk in their 7″ heels, it was funny to watch) who acted like snobs
— These receptionists kept bringing and sharing some drink (maybe infused water or tea). They were all drinking behind the desk, it looked very unprofessional. They could have offered water to people waiting.
— After cleaning I noticed that this time the job was not done so good as before. Maybe because it was done pretty fast. Not sure.
— Anyways, after all, my experience was not nice and I would not like to return. It was very unpleasant to talk to these receptionist dolls who looked at me from up to down.
I was referred by my friend who knows the business owner, but I would suggest him to train his employees better. Customer service is very important.

Okay service

First and last time customer. This place is close to home and they accepted my insurance so it was worth a shot. I waited 20 – 30 minutes after finishing my new patient paperwork before having to ask how much longer it would be before I was seen (for a dental cleaning). No one offered me a time frame. They said it would be «soon». I was probably taken back to the area 45 minutes after I initially arrived. The hygienist was nice enough but kept mumbling while she was doing my cleaning. Couldn’t understand what she was saying. When she was done she said the doctor would come in to see me. 30 minutes later, no doctor; he’d been next to me when I was first told this but disappeared soon after. No one offered to help me, to acknowledge my existence. Pretty clear that I will not be a return customer nor would I recommend this place to anyone. They apparently have enough business and don’t need good reviews.