Tires Plus

Dishonest service. Dropped off my vehicle to mount 2 19″ tires. After 2 hours I was informed that they do not mount low profile 35 series tires and was told to pick up the vehicle. On pickup I was told they took down one wheel from my vehicle but did not attempt to dismount the old tire. On inspection there was damage done to my wheel.
Manager agreed to cover wheel repair, to be followed up.

The only reason I didn’t give it one star is because they where prompt and courteous.
They didn’t fill my car fluids up, I’m sure they didn’t even check them…
Although I asked them to please check my coolant and window wiper fluid and to please refill the window wiper fluid as it was empty. Not Done!
Makes me wonder what else was not done?
They also left several blk grease stains on my newly cleaned carpet and the side door panel. Apparently, keeping a customers car clean like it was given to them is not part of their protocol!

I visited this location in order to have two tires changed. I sat for 6 ½ hours, missed a full day of work, and on top of that, they scratched my rims. I will never come to this location again.

Raul the service manager was awesome. He helped me get my oil change in a time crunch and offered great customer service.

Things have changed around here. It’s been years since I came because of the garbage service and unfriendly staff.
Came by for a quick oil change and got a bunch of other stuff included at no cost.
Speedy, friendly and my car feels great.

Poor customer service, took way longer that what originally told me (it’s been 1 hour and JUST now they took the car for service) terrible time management and organization. No communication or respect for clients time.

These people are the most ferocious, deceitful and skilled sharks. I went in after making an appointment for ‘the usual $ 35 service’ only to find that it’s $ 59 and be given a lame excuse. My sister went four hours later for the same service only to be charged $ 35 by the same people. Terrible.

Zero stars for this place, I went to simply have my brand new tire patched. The counter asked to see my tire, he took one look and said that he could not patch it, but he can sell me an new tire?
Well he doesn’t know that I know that it can be patched, I just came by to this place because of its convenience near my job and have it done, I just noticed while at work, so I’ll just have to wait till tomorrow to have this patched up at the place where I take all my patch jobs. I read other reviews after the fact and thought, what a scam!

When it comes to tires, Tire Plus is my place. They guaranteed the best price and after research, they were!
Extremely helpful, extremely nice, knowledgable and well trained. Just got my 4 new tires and included all the gadgets to last long and repair with no cost for future reference.

Good for oil change, that’s about it, my alignment didn’t fix anything, save time and go somewhere else

Terrible service I was there for 3 hours while I waited my turn and it took them 1 hour just to do an oil change. There were other customers that came in after me and were done well before me and were also just found an oil change. The manager was terrible even when my car was ready, there was nobody in the front to give me my keys and charge me for the terrible service. Still crossing my fingers that they did the oil change correctly. Yeah it was that bad

First, I stopped in a week prior to schedule an appointment to avoid a long wait time. They took all my info and that visit took 40 min. With no work being done. I arrived for my appointment this morning for an oil change, and I have been here an hour and a half! This is ridiculous, an oil change should not take this long. The next time I will look for a place that has more respect for my time an can honor an appointment. Moving on.

I honestly don’t quite understand the poor rating on this place. I have been here 3 times and every time I was treated extremely well.
The first time I brought my Nissan Pathfinder for alignment and balancing. I bought new tires at Costco, balance them 4 times with them and once at Pepboys. No one could find a vibration problem on my vehicle. One trip here and all my problems went away. I have brought my Mini Cooper here twice and both times the job was phenomenal.
The young guys at the counter are very respectful, treat customers well and know their business. I walked away very satisfied with every single job on my vehicles.
Keep it up guys! I’ll be back for sure.

Terrible place for the following reasons:
1. While waiting for my service, two customers came in and complained about their services recently received about the oil change to break replacement.
2. For my car, they installed a new headlight, then two days later, it was not working again. When I returned, I was told that they changed the wrong side of headlight, this is not a truth as when they completed the first service, I checked, the headlight was «ON». I think they used a used bulb which went out in a few days, then just made up false story about changing the wrong side. They must really think that I am stupid.
3. They quoted one price over the phone for headlight change and when service was completed, the price was doubled. They adjusted the price to match the phone quote, but nevertheless, it left a bad taste.

This location allowed someone (no one remotely related to me or in possession of my card) to walk into the store and pay for his repairs on my account to the tune of a $ 500+ charge. The man walked in, asked for repairs and told them to charge it to my account. It was that simple. The worst part is that they did not cooperate with me to remove said charge. Let me reiterate my point by saying that I have NEVER been to this location before. Do you know what they did to resolve this problem? They opened up a new Tires Plus credit account for the thief who put this charge on my credit account. They told me that they did this so they could place the charge on the thief’s account instead of mine. I understand that mistakes happen so my theory is that it is all about how you handle the situation. I am in management so I have to deal with things like this all the time. All it takes is some finesse and good customer service. It has been 2 weeks since my initial call to the store and I have not received a single phone call from anyone at this location. I have had to put in a complaint to corporate twice to have them remove the charge. If this is how they have handled my situation with my credit, I would never allow them near my car. STAY CLEAR OF THIS SHADY BUSINESS!

Poor service, poor value. What else is there to say?

Across the board I think I’ve been to every Tires Plus in Miami and have been MAJORLY screwed. I feel like a Tires Plus jezebel. This week I went in for a routine oil change and was happy I didn’t have to wait too long. After the oil change I thought the car sounded funny and also had a different smell to it. I thought it might be fumes from oil that spilled out during the change so I proceeded to go home. Perhaps it was a sloppy change, nothing to worry about. I drove quite far for the change as I live about 45 minutes away and needed a baby sitter for my two little ones while I did the change. Today I turned the car on again and once again thought it did not sound right and still smelled bad so I waited for my Husband to get home to check it out. Thank gOd I did because when he got home and checked it out… there was oil EVERYWHERE. It looks like they put the wrong oil filter size AND forgot to put the oil cap back on. This is a severe mishap and there is no excuse for such a mistake. This is endangering so many lives when errors like this occur. Who knows what kind of engine damage there could be from driving it with the oil just leaking out everywhere. This mistake could literally cost someone their car. Oh and love the driving with two small kids in the car breathing in those yummy oil fumes. That was the frosting for me.
Years ago I went to this same Tires Plus in Doral to do all of my oil changes and rotations/​alignments because of a deal I bought. After about a year of NOT doing the rotations and saying they were doing them, I noticed that the two tires in the front were completely bald where you could see the threads. I only went there this past week because I had to for sitter purposes. This location is continuously ripping off their customers and or making rookie mistakes that cost their customers a fortune.
The last time we had an oil change in the North Miami Beach location and they forgot to correctly put the bottom of the oil pan back on. (ARE YOU KIDDING ME?) When my entire family was in the car driving on the highway the screw shot off of the bottom and all the oil started leaking out of the car and smoking. Luckily we were not too far from the SW 8^th street location and were able to be towed there. All I was thinking was, «Great MORE Tires Plus service.»
So now my Husband just got back with tons of pics and a video. It’s very clear that the moron didn’t put the oil cap back on. It’s black, most of the things under the hood are black. Okay I get it. The oil cap magically camouflaged itself under the hood and the mechanic forgot to put it back. Nope, that’s not it. He actually left it right next to where the hood closes and BENT the hood. The hood is supposed to close very easily so when it was hard to open my Husband realized that it was because the mechanic had to push down on the hood so hard with the cap under it that it actually misaligned the hinges of the hood and bent it. All I can think is, «What an idiot.» Mistakes happen but he literally had to force the hood down so hard that it bent the hood. For someone who does tons of oils changes each day, each week, each year you’d think they would know that if it wasn’t that hard to open the hood then perhaps it should not be so difficult to close it.
I’m never going back here, or to another Tires Plus again. I would highly recommend that no one does either unless they are highly knowledgable about their cars and are willing to fix the damage afterward.

Not too shabby! I’m a regular customer of their Bird Road location but had to use this other location for convenience near my office and their Saturday hours. I took my «Eleanor» here to get her checked up after the accident. Fernando, the service manager, was able to get me an appointment and assigned to a mechanic fairly last minute. As with the other location, they pinpointed what was priority and what could wait, and quickly fixed the alignment of my car.
Minus one star because the waiting area had only one type of coffee, but I am glad I found the Tires Plus in Doral.