Cort Furniture Rental-Doraville

I am in the relocation business. I have dealt with Cort Furniture Rental on several occasions. Never has it been a pleasant experience. Today was no exception. Santana the crew leader was rude, mocking, unprofessional and decided it was more important to blare music through his headphones than to communicate professionally with his client.
The crew damaged newly refinished hardwood floors, then tried to blame it in a handyman that was walking through the house in socks so as to not bring in debris from outside. When I approached Santana about the damage he immediately said not us, we never leave furniture resting on the floor (the pictures I took say otherwise) and then Santana thought the professional way to handle this was to walk around the house and say there’s a scratch”, «there’s a scratch», «oh, there’s another one.» It was embarrassing for Cort, not me.
They delivered 2 twin beds with mismatched headboards. Santana covered scratches on the furniture that was being delivered with a black Sharpie.
Santana left the home with his crew in tow and never walked the house with me, never gave me paperwork or had me sign anything. He copped an attitude from the get go and never looked back. Horrible, horrible demeanor.
The one bright spot was Marcus who was there to unpack, organize and put away the household goods for my clients. Totally professional, totally friendly and he even ran to the departing truck to ask Santana if there was paperwork for me. He was met with a gruff «no» from inside the truck. Marcus rocked, Santana needs to be in the unemployment line.