Domino’s Pizza

I have never left a negative review for any company, because it takes a lot to take me to the point of wanting to tarnish a company’s reputation. However, today’s experience with this Domino’s took me all the way there and I have to speak up on the way I was treated.
I placed an order for a pizza, 14-​piece buffalo wings and 8-​piece BBQ wings. Upon arrival, non of the 22 wings I received had any sauce on them; they were all simply fried and plain. Now, this is a bit strange, because the online tracker says that someone checked the order for accuracy, but, ok, mistakes happen. I call the store and am told that when the driver returns, they’ll send him back with correct wings and I’ll receive a credit on my account. There’s no telling when that will happen (I had already waited an hour for the delivery, which is the norm with this place), so I ask if I can simply receive half credit for the cost of the wings, for my inconvenience.
The cashier passes me to the manager, who is very terse and cuts me off in the middle of my explanation, reads what my order was supposed to be and says she’ll send the driver back with the correct order when he returns. Again, when is that supposed to happen? So, I repeat my request: please just refund me all or at least half of the cost of the wings and don’t worry about sending anyone back. She offers to refund me for the pizza, and I repeat my request. She responds, with a chuckle, «Ma’am, you paid with a card. How am I supposed to refund you? If I did that, I’d have to refund everything and then recharge you for the pizza.» Umm… what’s the problem with that? Isn’t that the least you can do to make this right? Also, didn’t you JUST offer to refund me for the pizza? I’m confused. I also comment on the fact that she’s laughing when this is a customer service issue. She defensively responds that she was laughing at the request and is sorry if I felt like she was laughing at me (huh?).
She then says she’ll put a credit on my account for a future order. I explain that there may not be a future order, and I’m asking her to make things right for this order. She says, «What do you want me to do? I’ll send the driver for the wings you got and send him with fresh wings when he gets back.» Again, she offers no sense of timing for this, and I explain that I’m trying to save them a trip and just ask if she can refund all or at least half of what I paid for the wings. This is when I guess she forgets that she’s speaking with a customer and begins to yell. I don’t completely understand what she’s saying, but I say that I’m going to call the corporate office and she screams, «Call corporate! I don’t know what you want me to do! You want to keep my food and you want money back!» And HANGS UP THE PHONE IN MY FACE.
Needless to say, I called corporate immediately and was told that this is a franchise location and that my complaint would immediately be sent to the franchise owner. I suppose the fact that it’s a franchise is the reason she feels so untouchable, but I could not let that behavior go unreported. The thing is, I’d understand the reluctance to provide a refund if I were a chronic complainer, but I’ve ordered from here several times and never complained, not even two weeks ago, when the wings I ordered could better be described as nuggets. Furthermore, why refund me for the pizza rather than for all or part of the wings? I have so many questions, not the least of which why someone in a managerial position thinks it’s okay to scream at a customer. However, this Domino’s will NEVER have to worry about receiving my business again– EVER. I will go somewhere else and I’ll even starve before I allow this awful place to receive another cent of my hard-​earned money.

Normally order from here even though the food isn’t that great, but it’s close and convenient. But the last few times have been horrible. The pizza has no flavor, they forget your soda, and took over an hour for the food to come when it’s literally a 5 minute drive. Called driver and he said «I’m almost there» and still took 25 minutes to get here.

Delivery takes like two hours. Every time I go there, there’s people who are supposed to be working sitting around out back smoking weed. Your order will be wrong, I guarantee it.

the worst pizza delivery on the fuckin planet. was waiting for my pizza for 2 hours. called them few times. they said it is on the way. when i tried to reach them last time the store was already closed. so i didn’t receive shit, spent 20 $ and going to bed starving.

Ordered over an hour ago… still waiting. Gave up. Tracker says it’s on its way. Wow. And no one’s answering the phone. This place is horrible!!!

Worst experience!!! If I could I would give this place a negative 1!
Usually when I order, I get exactly what I ordered. I ordered a 4 topping pan pizza, cinnastix, red chili peppers and a 20oz bottle of coke. This all came up to over $ 20. I waited for the delivery watching the status of the order. It took practically an hour to have Juan bring my order and this time, I was only given the pan pizza and cinnastix. The red chili peppers and 20oz soda was missing. Juan said he’ll give me the pizza and cinnastix now and bring the rest of the order later. Okay, I can wait for it or so I thought. HOWEVER, I waited for almost an hour before I called the deliverer’s phone number twice which he did not answer.
This lead me to calling the store. The person who answered explained that they were out of red chili peppers (???Wow, usually when a place is out of something and there’s an online order they would call and INFORM the customer! Then adjust the price or replace it with something), I asked for a refund and was answered by, «We can’t do anything about it because it’s an online order».
Fine (there goes 75 cents), then what about my coke? The person on the line asked other coworkers if the soda would be delivered and I heard in the background someone say, «Tell her to come pick it up herself». THE HELL? I have to come pick up what I ORDERED for delivery??? Well excuse me for asking for what I ORDERED and PAID for. It wasn’t MY FAULT you didn’t have a whole order with you! The person on the line said someone will be delivering the coke. Such a disappointment. I will not be ordering from Domino’s any longer. Still even now, I haven’t received my coke and I have a feeling this coke will not be coming anytime soon. I didn’t even get a receipt! Worst service ever! I would never recommend Domino’s to anyone. Try Papa John’s or Nick’s Pizza

My service with this Domino’s has been beyond unacceptable. They are unprofessional and go out of their way to ignore their customers.
My boyfriend and I ordered a pizza with some cheesy bread for delivery a little over an hour ago at 6pm, and the order status on the app was progressing at a relatively steady pace. The status changed to «Juan is out for delivery» at 6:46pm and we waited patiently, despite the very long wait.
At 7:05pm, the order status changes back to «Quality check». Okay, at this point, we’re upset. His mother had come home from work and wanted food sooner, and we were ready to jump ship with this botched pizza order anyway. As soon as we pick up the cell phone to call, the order status had been, once again, changed to being «out for delivery» with a different pizza guy at 7:10pm.
When my boyfriend calls the location, they pick up and hang up right away. Furious at this point, he persistently calls until he speaks with someone. Four attempts later, he gets the same pick-​and-​hang up action. We decide that it’s easier on ourselves to just say «Eff it, let’s just go out and we’ll fight them later on if we’re still charged». While in the car, he gets a call back from this location and stated up-​front that he had been waiting for over an hour and called multiple times, so he’d like to cancel the order. According to him, the person on the phone line said something indiscernible and simply hung up.
We will not be returning for patronage from this Domino’s again. From the looks of this business’s overall rating, I’m not the only one who shares this sentiment.

If I could give this place zero or negative stars I would. I had to wait for six minutes to get my order although I already ordered online. I ordered an carbonara chicken pasta and I got a chicken Alfredo pasta no bacon, mushroom or onions. I only have a set number of time for lunch and I can’t even get a decent meal. Payed 1.50 $ extra for no reason. They didn’t even give me a fork, am I suppose to scoop the pasta with my hands?

Worst place ever!!! Paid over $ 20 for two pasta dish and bread bites. The amount of pasta I received is ridiculous! If this is the case i’d rather go to an actual restaurant and pay a little more and be satisfied.

Ordered ahead, and sat there for my cheesy bread. Not o ly did they completely burnt the cheese and made me feel comfortable with not liking it, the staff wasnr professional at all. Both of the staff was doibg online shopping at work, pulling the phone out while im right infront of them. No wonder why my food burnt. I also found a 20 on the floor, and said hey its my lucky dad. Right away, he reached his arm out and aaid give it to me. He could’ve said it in a nicer way. Overall, I was extremely unhappy. If the staff had better manners, I wouldnt mind but I will stick to other locations.

Order at 3:30, track online said my pizza was out for delivery at 4:00. I received my pizza at 5 o’clock cool/​warm, plus missing items. Thanks alot and see you never.

Brought me the wrong order, couldn’t get the delivery guy back on the phone. The guy answering the phone at the store is a douchebag, puts you on hold for however long when he feels like it.

As I type this, I have been on HOLD for 9 minutes. They’ve got my order wrong once! Not to mention forgetting my soda many times…
The only use of them is if you called on a drunk night. If they get your order wrong, you’d be to inebriated to realize. Or if your on hold for as long as I was, you just might fall asleep and forget you was hungry.
To top it all off, the guy that answered after 11 mins, says «sorry bout that (not about. BOUT) We wasn’t taking any orders for a while».
Yea I think I’m done!!!

I ordered a gluten free pepperoni pizza online today at 6:00pm. I realized that I had entered in my phone number wrong and called to fix it. The woman I spoke to seemed to have difficulty processing my request so I became suspicious. Anticipating a bad experience I checked the Dominos Tracker and it had not updated at all in the 15 min since I place my order. Checking Unilocal and finding a whole bunch of complaints about this local store didn’t help.
However! My pizza came in under 30 min, it was hot and it is delicious. Maybe this store is working on it’s rep?

This dominos is awful.
ok let me explain… The pizza is fine, its dominos, what do you expect? But the service is terrible.
I almost NEVER call my order in because the oh so «nice» women on the phone are RUDE. Theyll put you on hold for anywhere from 5 – 15 minutes, no joke! 15 minutes really? Ive been in there plenty and most of the time they are standing around doing nothing so i am pretty sure that 15 minute hold isnt neccessary.
Now i order online all the time. Well thats a problem too because EVERY SINGLE TIME i order and pay online, i go to pick it up and they act like im crazy and its not there. They ask me the same things everytime, «are you sure its this store? Whats your name again? Did you pay online too? whats you phone number? Are you sure it went through?» Yes im sure, the stupid tracker right here says my pizza was ready 15 minutes ago at THIS location. Then after 5 – 10 minutes, they usually ask another worker to look with them and voila, it was pretty much in front of them (EVERY TIME) and i couldve located easier than they did.
I continue to order because i like pizza and its pretty cheap here, but dang, they really need to shape up with their staff. Youre their to work, not flirt with your coworker about your cute outfit your going to wear tonight when you all go out (yes that has been overheard…)

One of the worst pizzas I have ever had. I can tolerate most pizzas at bars but coming from Domino’s, the food was BAD! The sauce was plain. I felt like I was eating warm hard bread the entire time even with extra toppings.
The cashier handling all the money touched my pizza without washing his hands or wearing any gloves. That’s not cool.
I wouldn’t recommend this place to anyone looking for a cheap decent meal.

Never will I ever order from here again. I have been waiting for over an hour for my pizza, and I called in to ask when is it getting here they said in a bit. They are still not here.

My card was charged. THREE hours later — no food. Multiple calls, the store is now closed. This review is short — no energy to write due to starvation — NEVER AGAIN.

I just want to be clear that this Unilocal review is an attempt at putting Dominos out of business. I did once promise myself that I would never be one of these orgasmless humans who writes Unilocal reviews… That I would never be this person… But then again… How could I have assumed that at 29 on October… Wait it’s November isn’t it… On November 5^th at 2am I would be so starved, deprived of genuine love, affection, and attention that I would so desperately need to fill the void of that love with the carbohydrates my roommate ordered over an hour and a half ago. Sorry, wait it’s been over two hours now. A few hours ago we were just a few single slices of Heaven taking in a movie on DVD that came out about a decade ago. We laughed we cried and when we finished we realized nobody loves us… So we ordered a pizza with chicken and spinach and a jalapeño bacon flat bread (my roommate did the ordering but the jalapeño bacon doesn’t lie… We weren’t expecting visitors later). We had planned to soak up the puddle of self loathing we had bathed in all evening after our bottles of wine and romantic films with a few too many pieces of crust we know our bodies didn’t need. Unfortunately, the Dorchester Dominos made the choice for us… And now we are sitting here… Drunk, orgasmless, and ANGRY just plain ANGRY eating noodles, rice, and something my roommate keeps trying to sell to me as «sweet and sour chicken.» As if I wasn’t suicidal before I was just forced to take down 3,000 calories worth of food I loathe that doesn’t remotely fill the void of the broken heart I’ve had since my ex… We broke up 6 years ago. Thanks for nothing Dominos. This single slice of misery will likely never call you for a late night fill ever again. You have left me unsatisfied, just like the majority of men I’ve met. May god have mercy on your terrible customer service soul. You selfish self centered fuck. I’ll find a new late night carbohydrate provider.

Hungry and exhausted after a day in the sun, I decide to order Domino’s around 730. Now it is 1015 and the tracker says my food is out for delivery. At this point I have eaten my arm off, so I cannot open the door to receive food.
— After delivery I moved it up to 2 stars simply because the driver actually apologized for taking so long. The food wasn’t freezing and now I’m full. I guess that’s all you can expect from Domino’s