Extra Performance

There should be a zero star. Owner Bob had accepted credit cards when I had lube and adjustment of drive chain with diagnose of dead lighting with a total of 91.00 in 2012. Last month I dropped off the bike on ⁸⁄₈ with the bike strapped in a U-​Haul & after we put bike in shop he tells me the estimate is 304.65 and its cash only. I should have left immediately with the bike. Now small claims court will have to get me refund due to it not starting, which was why I brought the bike to him. I called him on ⁸⁄₁₃ because he hadn’t contacted me to pick up bike and then had to call again on ⁸⁄₁₅. He told me it would be ready that day and he would call after the carburetor was put back on. He never called. I called again on ⁸⁄₁₈ and he called back to say come pick up bike. I called back on ⁸⁄₁₉ and he told me to pick up bike immediately. After riding the bike home four miles it got really hot and made the loudest kick back sound ever, then another kick back sound after turning off and starting it again. I tried starting it again on ⁸⁄₃₀ and it wouldn’t turn over. I left a message for Bob and he didn’t call back. I called again on ⁹⁄₁ & ⁹⁄₃ to be told he would not pick up bike and when he was done with it, I’d have to come immediately between 11 – 5. I work in another state and would have to take time off. I called a Kawasaki dealer and they informed me that he should pick up bike or refund money. Bob would not refund money or pick up bike.

I left very pleased with the service done on my bike. The guys here are knowledgable and friendly, which is always an appreciated bonus. The process was swift and non-​stressful. I’ll be coming back for future needs.

I’ve been taking my bikes to Bob ‘s little shop in Dorchester for over ten years now. He’s not a dealer, he’s a biker. He’s an experienced wrench, a business owner, and a true motorcycle enthusiast.
Because of this, he’s got some equipment that nobody else has, like a dyno, and a computerized wheel balancer. He also doesn’t stock spare parts for every make and model of a certain brand of bike, although he can certainly get them.
Where Extra Performance shines is when you’re willing to do some extra legwork to make their job easier, like bringing your tires and rims to get them set and balanced. If they didnt have to spend the hour unmounting your rims, you just pay for balancing. If you need something repaired rather than just replaced, he’s the guy to see. Also, their expert labor rates are about what GBM or Parkway charges for an apprentice.
They also are brand-​agnostic, and will work on anything that rolls. I had them debug my Ural sidecar rig a while ago, and that is a true test of a mechanic’s patience. I’ve seen Triumphs, Ducatis, all manner of Japanese machinery, American iron, all up on the lift.
I like Bob… he’s serious, sometimes gruff, he doesn’t suffer fools but he never wastes your time or tries to cheat you out of your money. And if you’ve got a vintage Honda or Suzuki or Kawasaki you’re just trying to keep on the road, in this town he’s your only man.

I’ve been going to Extra Performance for about 10 years. As a woman rider, I very much appreciate that Bob explains everything clearly. He is exceptionally honest and dependable. I rely on him completely for making sure my bike is safe to ride. His prices are reasonable in my opinion. I have recommended him to several of my friends. I just got my bike back after not having ridden it in 4.5 years — considering that it hadn’t been started in that time and that I needed a new battery, a new tire, work on the gas tank/​fuel line/​carburetor, a tow, etc. he charged me 730.00 — I think that’s reasonable. The peace of mind knowing that the bike is safe is, as they say, priceless. I can’t recommend him enough.

Worst customer service I’ve ever had. I called him up asking to bring in a 1975 Honda CB500 that had a high idle. He then proceeded to tell me if ANYONE had worked on the bike he wouldn’t touch it. I said «well, since it’s 35 years old, I’m sure it had some service.» He then proceed to tell me that no mechanic would take the chance to work on a used vehicle and only a retard would guarantee their work. This guy is a total ass.

Warning warning warning. Extra performance rips people off. Got bad experience today. Brought my bike in to get my tires replaced. Yea the old dude did what was needed of him. Yea he changed my tires. He also added some bonus. He fucked up my socket that the chain is linked to. How do I know? The teeth that he cut off with his tools is still fresh when I inspect it. The cut off tooth was still sharp, Sharp enough to cut my skin off. The tooth was does not look dirty at all. In fact it look exactly like the inside piece of metal when you break it off. It’s still clean. I don’t have evidence to prove this against him. I’m not making this up because before I’ve brought it to him to get the tire changed I’ve play around with the rear wheel and inspected the sprocket. He ducking cost me some money to buy new ones. But its ok old man I can change myself and no I’m never bringing my bike there again. There was other instances last year with a friend of mine that is messed up too. Too long to write it up but you get the story.

I called to discuss a problem I had with my bike, and the representative on the phone started trash talking, literally, my methods of trying to fix the problem. He called me retarded — I am not joking! When I started to tell him I didn’t like the way he was talking to me, he hung up on me.

The guys at Extra Performance were very friendly, knowledgeable and all-​around helpful. I just moved to Dorchester from MN and they filled me in on all the differences in motorcycle laws here in MA. Also recommended what precautions to take to prevent my bike from being stolen! My roommate ordered a new battery for his bike and it arrived quickly and the price was reasonable as well. We plan to use Extra Performance as our local go-​to bike shop.