JN Phillips Auto Glass

These guy are excellent at what they do. I took my car to them they removed, cleaned the windshield frame also coated it with rust protector, fill some small holes installed the windshield top moulding, looks like factory installed it flush mounted and all this work done in about 45, minutes. Two thumbs up guys am very happy with their quality work. And they didn’t break the plastic factory clips like satellite AutoGlass techs did. Thanks guys.
Top notch customer service.

Been there twice. Both times my car was serviced earlier than expected. Very friendly service techs and reception staff. I highly recommend this business.

My car seems to attract rocks falling off of trucks on highways. This JN Phillips outpost has replaced my windshield twice in two years. Both times the work was done outside my house. Fast and easy.
Both times the call-​in experience has been great. They worked directly with the insurance company so there were no hassles and very little for me to do. Refreshing after initially dealing with autoglass companies up in maine who did not appear to believe in MA’s zero-​deductible glass rules.
On the 2^nd occasion the installer accidentally scratched and gouged up the dashboard in a few places — tool slipped while trying to chisel out the old adhesive bead. Not intentional — the windshield is at a nasty angle and accidents happen. I screwed up by not checking things fully before signing off but I still felt that the installer should have mentioned it before leaving.
What happened next is the reason for the 5-​star review. I mentioned the scratches in an online feedback form and did not expect much. Reading the fine print on their paperwork clearly states that the customer has to report damage within 10 days AND you have to take your car into their shop so they can look at it. I was within the 10 day limit but there was no way I had time with work and travel obligations to get my car into a shop somewhere.
Got a call the next morning, someone from the shop drove out and looked at the car. We talked a bit about how hard it was to repair dashboards (I was basically asking for advice on DIY repair at that point) and he said «we’ve got a guy we use at our shop and he is really really good». I told him I was leaving the next day on a business trip and would be gone for a week. He offered to take my spare key and have someone pick up the car, take it in for service and then return it without me having to do a darn thing.
Sure enough — they took the car while I was gone and when I got back from the airport a few days later the car was back in place with a beautiful fixed dashboard.
Sometimes the measure of a business is how well they do when things do not go as perfectly as planned. These folks went about 100x beyond what their own paperwork said in order to make things right.
I’m a fan and I’ll be a repeat customer if trucks keep shooting rocks into my windshield!