House of Flowers

Worst florist I have ever come in contact with. Absolutely the most unprofessional experience and worst customer service encounter of my life. I am Teresa B’s maid of honor and was instructed to simply pick up her flowers so I could take them to get out of town wedding. I knew there would be blush peonies and that this florist was chosen because they had promised the flowers would be available. However when my friend and I arrived, I saw bright pink roses. I knew this was incorrect and hated to tell the bride. The first older man I dealt with was very nice and apologetic. Then the second man arrived and made the statement that the bright pink roses look like the peonies and most people cannot tell. I think it’s a horrible way to run your business if you assume the general public is too dumb to know which flower they specifically ordered for their wedding. Once the bride said these roses would not do, the 3 kind ladies in the back helped my friend and I choose a completely new flower scheme for my cousins wedding. Keep in mind my cousin loves flowers and knows everything about them and they are very important to her and now two of her dear friends who know very little about flowers are now picking them out for her wedding, the most important day of her life. Meanwhile the second man, the owner of the shop, is making a big show about calling every florist in the town we are going and getting the answer that they do not have peonies. I finally told him that he could stop. I realize they are not in season but that is what greenhouses are for. They were promised and you did not deliver. Furthermore you did not let the bride know immediately when you could not get them. Which the contract, that they made a point to show me, clearly stated. Once new flowers were chosen I asked for a discount. The peonies were going to cost between $ 9 – 12 a flower. There were 9 in the bouquet, 1 boutenierre (spelling?), and 3 in an arrangement. We replaced them with hydrangeas, daisies, lilies, and berries. They ONLY gave her 15% off her bouquet. Which has yet to be refunded 19 days later. I beg to differ if the flowers I just mentioned cost NEARLY what the peonies did. And FURTHERMORE if we had not noticed the wrong flowers, which they assumed we wouldn’t because they assumed we are stupid, they would have let us walk out with roses disguised as peonies which I GUARANTEE you are not $ 12 a flower!!! That is fraud in my book ladies and gents. I hope people read this long post. Because like I said originally this is the WORST FLORIST EVER!!! Oh I forgot to mention Amy. The lady Teresa dealt with mainly and who was responsible for this order. She came in late and was the rudest most unsmiling, joke of a customer sales rep and store owner I have ever met. Never once did she apologize. She also acted insulted when I asked for a discount. She is the one who ordered the flowers on Monday. She is the one who did not get peonies. She is the one who did not contact the bride immediately when a substitution was made. She is the one who chose bright pink roses even though the bride has a personal aversion to roses and specifically asked for blush flowers. In my opinion the whole fiasco is her fault. And the fact that I called her out on it pissed her off. I was not rude that day even though I wanted to be. I needed flowers for my cousin. But I’m pissed off now. NEVER. USE. THIS. FLORIST. I hope the ladies in the back can get new jobs. They were very kind and talented.

Great service, they were willing to work with me because of a short notice flower arrangement. The dropped everything they were doing and worked on my flowers to get me out to my engagement on time.