Bromin Construction

We recently purchased a home about half a year ago with fairly new roof work (completed about 3 years ago) by Bromin Construction. Prior to officially purchasing the home, our home inspector had suspected issues with the roofing, more specifically the chimney flashing and had mentioned so in their official report. Once the report and the roofing issues were made known to Bromin Construction, they had sent the seller’s realtor a letter reiterating the professionalism of their workmanship and they felt that the home inspector’s report to be «careless and faulty». That’s fine, maybe the home inspector was overzealous in his inspection game. We took Bromin Construction’s word for their workmanship and moved forward with purchasing the home anyway.
Fast forward 9 months or so, there’s been rain here and there in December and one night I discovered there was quite a bit of water on the hardwood in the foyer area… I look up and see a large water bubble forming in my ceiling with a consistent drip. We decide to give Bromin Construction a call the next morning and they tell us they’ll swing out at the end of the week.
The guy (I think his name was Ben… let’s call him Ben) comes out, he gets on the roof and proceeds to inform my husband that the leak wasn’t a craftsmanship issue and that his install was «solid» and perhaps the leak was due to a nail pop on the roof. Instead, he suggests that my husband go buy some roof cement to fill the hole under the shingle with the nail pop.
Ok, fine. He does exactly that. But one week later it rains pretty hard and guess what… my hardwood’s covered in a puddle again. So like all normal homeowners who experience issues with parts of their home, we reached out to Bromin Construction yet again to update them on the situation as well as seek advice as to how to proceed.
Instead of being met with customer service and perhaps just a speckle of professionalism, Ben was very short in his response. He denied any negligence and stated that if we had any further issues with the roof, we personally should contact the previous owners about the issues as they were their clients, not us. (Because apparently, the previous owners of the home were the contracted roofers, right? Sarcasm, if you didn’t catch it.) At the end of the day, the roofing issues isn’t even as big of a deal as the pure lack of professionalism and general customer service on Bromin’s end.
Here’s a pro-​tip to any business out there: anyone and everyone is a POTENTIAL customer/​client — just because you did the work for the previous owner of the home does NOT mean that we can’t be your new clients… that is unless you really don’t want new clients, which is pretty evident at this point.
Thanks for saving us from another train wreck, though.