Comcast Service Center

I have never had a good experience at Comcast it always seems like they’re very underhanded and trying to rip you off

This is not a review for any particular physical store. This is a review for Comcast/​Xfinity cable service. Their sales personnel are usually milling around Wal-​Mart often. I’ve always avoided them. This particular time I listened to a sales pitch because of a $ 400 gift card they promised if I kept the service for 3 months. I had the service installed and knew in the first couple of days that I would cancel it. The only reason I tried their service is because they had a 30 day cancellation deal where you owe $ 0 if you cancel within 30 days. Also, my ATT Uverse service was getting ridiculously expensive. There were no hidden fees in the Comcast contract. Long story short, I canceled the service. Comcast backdated the cancellation to the day it was installed. Great, right? Well, soon after I start receiving bills stating I owed Comcast around $ 102. I ignored them since surely the bill was sent in error. I received maybe 3 bills over the last couple months. So today, I receive a collections notice. I’m really miffed now. I kept my old contract and the cancellation receipts. I call Comcast. The girl is really nice. I keep reminding myself not to get angry with her as she’s not at fault. So she confirms for me that I indeed don’t owe Comcast anything. She then says she’ll call the collections group on my behalf. She places me on hold. Guess what? After 15 minutes it sounds like she’s coming back on the call, but the phone hangs up. No, I didn’t disconnect the call accidentally nor did my cell service go out. So then I have to call AGAIN. Go through the same automated prompts and do the same leg work with another rep. He again confirms that I owe Comcast nothing. He then gives me a number to call the collections group myself. I call the collections group. The rep notes my call as a dispute. Tells me the bill will be put on hold for a week to give Comcast time to remove it from their system. If Comcast drops the ball AGAIN, then I may receive another call from them in a week. In the meantime, she says I can mail a written letter of dispute to their company, which I plan to do to be on the safe side. I know Comcast has lots of fans with their service and I really wanted to be among that group. It didn’t work out. I’m really aggravated that I have to go through this aggravation now ensuring that I’m not penalized on my credit report for taking advantage of their 30 day offer. It’s really annoying that this company can’t do their job to begin with. Why offer any deals period when there’s a possibility you’ll screw up someone’s credit because of mistakes like this? And yes, others may say why didn’t I call their customer service when I got the first bill in the mail? I shouldn’t have to do that at all. If you’re trying to improve your abysmal customer service reputation, then making a colossal mistake like this is inexcusable. They deserve every bad review they get. I don’t care how great their Internet speed is or how cool the voice-​controlled remote is. Your screwing with people’s livelihood with mistakes like this one. So in all, I learned a very valuable lesson. I’ll never have Comcast service ever again. I don’t care what kinds of deals they’re offering. They could care less about their customers. This is the second time I’ve tried out their service. I had Comcast for a few years in the early 2000s. They dragged their feet on offering free DVR service. They were charging a ton of money if you wanted that service back then. That’s when it was new. Guess what? AT&T came out with DVR service on all boxes back then and I dropped Comcast like a hot potato. I know AT&T’s technology is behind and of course, their Internet is much slower (I can still work full-​time from home on AT&T’s Internet, so what is that saying Comcast?), but at least their customer service is great. I’ve never had such an egregious billing problem with AT&T ever. Bottom line: Stay away from Comcast.

This Comcast was great with customer service, and Ms. Lorine was very, very helpful!

Who knows where these people are? They will not tell you. Who knows who they are? They will not tell you that either. Your experience starts with a five minute fight with an automated attendant that at least verifies your account AND social security number. Then, the drooling, blithering, pin-​headed, pencil-​necked geeks that answer the phone make you do all of this again. 100% of the time, they tell you their Star Wars system is too stupid to pass the verification to the ignorant agent. If you get to start discussing your problem inside of fifteen minutes, you are doing extremely well. I say ignorant because more often than not, the first one or two agents is of little if any help and in my experience, they either get frustrated and hang up the phone or make a problem worse. Time your call and compete with yourself on any of the multiple calls you will be making to see your minimum, maximum and average time to get a call escalated to a supervisor who in some cases has a clue. These poor slobs must be put to the whip for escalating a call because they are clearly a lot more afraid of retribution for getting you to someone with a brain than getting you help. My average is in excess of thirty minutes. My greatest frustration is with myself for not taking my kid’s advice and dumping this crap for AT&T.