Sam’s Club

It is a decent location and like the other reviewer stated. A gas station would be nice and more healthier food choices would be nice as well. Aside from the vegetables and salad items. I’m talking about «no salt» options, Vegan and Vegetarian options. At least offer Tofu and Tempeh as a protein. It’s a great store with good shopping carts, parking and management. The workers are lifers and have been working there since I came in 2006.

Had to exchange a kids outfit that was too small. Its still had the tags on it, but unfortunately my mother in law that bought it had the original receipt. I went to customer service, told them my dilemma and tried to exchange. She swiped the outfit and the price came up as $ 7.00, almost half of what it was the week before. I nicely asked her if she could look up the receipt so that I could get back the original amount and she rudely said «nah». So I asked to speak to the store manager. He (Antoine) came over and I again explained my issue. «Sorry, can’t help you with that, you’ll just have to take what I can give you», he said. Again, a rude response to a customer. I spend money here every week almost buying groceries and clothes for the kids. I called the store manager in Hiram, which is just as close to my house, and the dialogue between us was completely better. He was very nice, said that all the manager had to do was look up the receipt. He said that if I ran into more problems I could just bring the outfit there and the refund would be no problem. Great customer service! The service manager in Douglasville (Antoine) waited for me to get off the phone and I explained to him what I was told. He looked very annoyed that I had found this out. «Well, just cause I can look up a receipt don’t mean I know that you aren’t lying about buying it here», he said. WOW! I Was so offended I left. But not before informing him that my new location to shop at will be Hiram. Better customer service and a way better encounter. Never have I been called a liar by any business. I have met a lot nicer staff at the Douglasville location, but this encounter with a store manager of all people left me with a bad enough experience to stay away from this store for good. My mother in law said shes done going there as well and she spends a TON of money there (retired life).

Love Sam’s. Clean, nice employees, and an inexpensive way to feed a large family. Have never had any issues.

very limited options. their products are cheaper since you buy it in bulk, however, i found out that this may not be the smartest thing for some families like mine — a small family, since we end up throwing the food away. however, if you have a big family and like to stock up, then this is the place for you.
i’m not too thrilled about their customer service though. a few months ago, when we first bought our membership, the very first transaction I had with the cashier was awful. not only did she talked to other employees while we stood there and wait for her to finish her conversation, but she also told us to go get our own boxes when we asked for some, AND she made us load our own merchandise — i cringed when i had to hand this company $ 200 that day for groceries.
the next few visits, i bought no more than 5 items … and the last visit that i was here was last week, and i was quite turned off — there was this one guy who was walking around as he handed out coupons yelling out loud that anyone who received a coupon will get something for free as sam’s token of appreciation towards their customers. after getting the people excited, he then gets on the P.A. system and announced to everyone, with our without coupon, to meet up at this section of the store and the free item is first come first serve. i figured, –oh okay, sure.- then i get there and shortly after, there was a line of rushing people there … only for us to find out that the whole damn thing was an infomercial and if you stand around for like 20 minutes listening to this b.s., you get a *drum roll please* an embarrassing vegetable peeler. he makes you listen to his speech before he gives it to you. wth? i felt like we were treated like dogs … «sit doggie, good doggie, now do a trick doggie, good doggie, now here’s an itty bitty biscuit» i didnt stick around for that junk, and when i was done picking up my less than 5 items, i was quickly greeted by the slow and long wait on the line.
well, i have vowed to only go to this place when it is absolutely necessary, but really guys, if a costco opens up around here, this place is toast.

This Sam’s is a nice location. The employees are very friendly here which gives this location an additional star from me.
I think they could have a better selection of items and I’d really love it if they had a gas station. Other than that it is much like the other Sam’s spots in Metro Atlanta.
Again, I gave them an extra Star because the employees will go out of their way to assist you with anything that you need. But the McDonough and Alpharetta locations are my favorites around.