K C’s Creations

KC has been doing my alterations for a number of years. It’s great to know I can buy something in any size (larger, of course) and KC can make it custom fit. She also has advised me of the types of clothes to buy that will be easier to alter than others.
In addition, KC is FUN! I enjoy her on a personal as well as business level. A hidden treasure in downtown Dousman. Thanks KC!

Worst customer service experience I have ever had.
Everything with KC started out great and then turned on a dime — had a great experience with her initially and at my fitting. Came to get my dress and the fit wasn’t great, needed some adjustments. Not mention, while I was trying it on, she was in the middle of selling her car, which was taking priority over me despite being during business hours. I decided to get my sister’s opinion on the fit, paid for the alterations (mistake number 2 — number 1 was coming here in the first place) and took it over to her house. She also noticed the fit issues I wasn’t happy with. I decided not to worry too much about it as it was only the first fitting and I’d heard that these can take a couple tries before the fit is right.
I called KC the next day to ask about coming back in to adjust the couple of things we noticed. She was immediately extremely defensive, argumentative, snotty, and literally yelled at me. Reader, you obviously don’t know me but I am not a confrontational person and am a huge people pleaser, to a fault, so it was already hard for me to call her. That being said, I was not aggressive, yelling, pissed off, whiney, or even upset when I called to ask about the adjustments. For her to react the way she did and so quickly completely blindsided me. I was literally speechless and she took every opportunity to argue, interrupt, and berate me. Finally she agreed to let me bring it in to look at. Towards the end of the conversation she hung up on me. I was astounded, shaking, and had to go to my car to cry — it was that bad. I still have a hard time understanding why she reacted the way she did.
A week later, I brought it back in — this time with my sister so I couldn’t be bullied as easily. She was much nicer and polite but still terse and disagreeable. She essentially said there wasn’t anything she could do to fix the way the dress was hitting me other than add a support band. I decided to take the dress elsewhere and not trust it with her again. The next seamstress examined the dress with me and noted that she had cut all the seam allowance out after altering so there was little she could do to fix it. And also that there is essentially no reason to ever cut the seam allowance out for this very reason… That was the straw that broke the camels back. Not only had she done a horrible job with the alteration (as I was told by two independent seamstresses), but she had essentially rendered it unnecessarily PERMANENT. It was a complete nightmare and took a third seamstress mostly just to undo what KC had done with what little she could work with. This all ended up costing my double what I originally paid for the alterations and never was an apology or offer of aid with the problem EVER made by her. The absolutely most stressful and worse part of my wedding was dealing with this and all only made worse by her.