Casio

Really one of the worst customer service I’ve ever experienced. I have owned 2 G-​shocks and really loved them, thought they were durable and long lasting. the G-​Shock I had just received had a manufacturers problem. The watch was a couple months old when it suddenly died, which I thought was very strange. After some research I thought the solution was to replace the battery. However upon opening the back I found rust over the rubber layer. I emailed Casio and they asked me to send the G-​shock over to Dover NJ. About a week later they mailed and responded saying the warranty had expired. I called saying it’s only been 4 months the latest not a year. They said since I opened the watch my warranty was voided. However if I didn’t open the watch, how was I to know there was a leak?
Honestly liked the brand but the service they provide just is too much of a deterrent.
The man I was talking to just said «I can scrap it or send it back» 1 the watch doesn’t work anymore, 2 is have to pay another 8.99 for shipping…

I received a G Shock watch a few months ago as a gift. I haven’t had a watch in years but the last one I had was a G Shock. They are pretty sturdy watches. A few weeks into having the watch, I noticed the date and the digital time would reset on its own. The time on the hands were correct though. After resetting it a few times I finally email Casio and I received a prompt reply stating that the circuit board was not working and I could send it in for repairs. It was still covered in the warranty so it didn’t cost me anything except sending it back. They suggested sending it where it can be tracked so I chose UPS. I got the watch back less than a week later. I’m torn in a way because the customer service was quick and seamless but the watch shouldn’t have broken so quickly. I would buy another G Shock though. Digital time, World Time, Stop Watch, Alarm, etc. the only thing that could be better is the light. The hands glow in the dark too.

Bought a Gshock watch for my son for Christmas. By March 2014 I had to replace the battery. My jeweler told me I should return it but thought it was maybe just a fluke. My jeweler is a Rolex repair man. He replaced the battery. Then it died again so I sent it Casio. They told me it was damaged and that the battery was installed incorrectly. The point is that there was a problem since March. Worked with new flattery until June. The problem is the watch. But no go.
You have to pay to have to send it back and then pay to get it back.
Won’t buy another Casio. Nope.

Horrible Customer Service
I have a defect in my watch that apparently was not covered under warranty. I called 3 or 4 times and received disparate answers from multiple inexperienced representatives.
To have your watch (or any casio product) repaired, you must ship it (~10 $) to this Dover address and have it evaluated. If they determine that your product should not to be covered under warranty, you’d have to have to pay for it to be shipped back to you (~10 $) AND/​OR cover the exorbitant cost of repair (up to 50 $ for a water leak as another customer stated). With this dilemma, I felt it was not worth the risk since many reviewers complained about having their product «held hostage.» Additionally, their customer service spoke in a condescending manner that felt very intimidating because I asked so many questions regarding my risks. Overall I was extremely dissatisfied to the point where I had to write this caustic review (this is my very first 1 star review)

I promised myself to write this since last Xmas. Now that I found the time to draft something:
My CASIO XJ-​M150 projector (Signature model) was purchased brand new a few months back, then I started noticing some white dots on the display, which kept mushrooming and increasing in size and number and I was pretty sure it wasn’t dust. I then googled the problem and realized these were dead pixels and that the lamp was probably defective and needed to be replaced.
The unit’s MSRP was $ 1,399.00, and had a 3 year warranty on it, so I contacted their service and they asked me to ship it to their center in Dover.
I wrapped up the projector, included my receipt and a polite letter to the manager explaining my misfortune with this unit.
In less than 4 days and right before Xmas, the projector was back home and working like a charm, with a ZERO Dollar invoice enclosed.
I’m writing this particularly because I thought it was funny how negative reviews could affect your whole judgement towards someone. I did check the reviews on CASIO here even before shipping the unit and they were not very encouraging, but I knew that Unilocal is based on a faulty concept to begin with, and the reason is quite simple:
When your’e satisfied about some product or service, you don’t [USUALLY] bother to rush to your PC the same night and write something positive, because a good service is what people naturally expect. You don’t scout around giving kudos left and right to people simply for doing their job. It’s the least you’d expect of them, right?
However, when things go wrong, the first thing people think is: Unilocal! I’m gonna bankrupt those mofos! which has unfortunately become, in many ways, a means for retaliation by leaving negative comments out of spite.
Most NEGATIVE reviews I’ve seen here were about some cheap watch and whatnot. Guys. for God’s sake, like what the heck are you even doing in NYC if you can’t afford to pay the repair cost of a $ 36 rubber watch? Are you even serious?
CASIO have honored their warranty terms and provided me with excellent service. The unit was repaired at no charge and shipped back to me in light speed. I couldn’t be more happy.
Thank you CASIO!
5 stars!

I had spilled some soft drink on the keys of a 15 year old Casio adding machine and I proceeded with taking it apart to clean. After cleaning it, the keys were scattered and there was no manual to refer for the correct placement of the keys. After several attempts of searching for a manual on the Internet, I finally made contact with the technical unit of Casio. After two conversations, the agent forwarded me a schematic drawing of the keys. The old adding machine will surely last me for several more years.
John D

As much as I like to be a «Big Picture» type of guy, sometimes life’s minutiae drives you crazy. One example in point is my really cool looking Casio EX-​G1 All Weather Camera in Red.
You can add optional «bumpers» that makes this camera look even cooler. However, when I bought the camera, the long screws that are needed were not included in the original packaging.
So I called up Casio and all that I’ve received after 2 shipments are the short screws and at 50 cents each (plus shipping). The Casio agents are helpful enough (in an East Coast sort of way), but the hours (9 – 5 EST) are limited, and one might suggest that I have too much time on my hands to sweating this kind of minor detail. Is this sounding like and idea for a Seinfeld episode?

Absolutely horrible customer non-​service at Casio. Every step of the process of contacting them for technical support is thwarted by obstacles and untrained personnel.
I am having a problem with my WK-​500 digital workstation piano’s «sampling» function via microphone. I contacted Casio first via email (no response), so I called Tech Support. After opting out of several product categories (cash registers, watches, phones), I was connected with the representative assigned to digital pianos.
Guess what… the representative had NO familiarity with the product and kept asking me to repeat the problem because she basically didn’t know what I was talking about. After a few minutes it was obvious that she had never been trained. She admitted to me that she was at a call center, specialized in cash registers (an option I had opted out of on their system), and that she would «have to forward my problem to Dover.» I later found out that Dover is their headquarters in New Jersey.
I contacted Benson Smith, Vice President of Customer Relations, and left a voice mail for him to describe this ridiculous, circular experience. No resopnse.
THEN…I received a reply to my days earlier email TELLING ME TO CONTACT TELEPHONE TECH SUPPORT!!!
I am so surprised by this company’s lack of customer-​perspective that I wrote to the Chairman and CEO. I have also seen dozens of consumers on the web who describe similiar problems with them, including a YoutTube video from a guy trying to get his watch fixed after returning it three times. Benson Smith basically stonewalls him in that conversation, insisting that he return the watch again for a fourth time so that, presumably it gets lost in their monstrous black hole of service and repairs.
I cannot think of any company I’ve had a worse experience with… I am honest. If you don’t have to buy a Casio, don’t do it.

Customer Service, two words that Casio shouldn’t use together.
My son got a watch as a present from out of state friends that was not working. It’s so obviously new — pristine, on it’s little plastic stand, all the manuals and docs. Called Casio and was told if I didn’t have a receipt, I had to write a letter stating I received it as a gift and have it NOTARIZED. That of course only verifies my signature, nothing else — not the content, the address or even the date. So why notarized?- «It’s Casio policy».
So I have to take an hour to go to a bank in the middle of the day, pay a notary fee, pay for a trackable service (like UPS) to send it back — all for a new watch that’s like what $ 40.
Sounds like one of those things a company does to discourage returns — people just say forget it. Forget Casio.

HORRIBLE customer service. I sent in my watch that I’d had for 2-​months because water was getting into the face. They refused to repair under warranty and wanted to charge me $ 8 just to send the watch back and it would have been $ 28 to fix it! Now, the watch cost me $ 35 new.
They can keep my watch and shove it!!!