Enterprise Rent-A-Car

The staff is young, overly perky and nervous. They asked me out loud where I was traveling for the weekend (lobby with several other people in it and I’m a single female) and I wasn’t overly thrilled with that. Enterprise has the customer by the you-​know-​whats and they know it, extra charges are added for EVERYTHING, they pressure you to get their insurance, etc. And like the commercial says they’ll bring you your car but I say good luck getting back to where you need to go after you drop the car at the end of the rental. I also concur with the other review that the credit card/​debit card situation is virtually unknown to most people, especially young adults who are working at their first real job renting cars. The policy of placing a $ 400 hold on a card is irritating as well. Unfortunately there are many people who can’t afford to have $ held in this recession. It was due to this policy, several years ago, I was unable to rent a car (mine was in the shop) to travel to my mother’s 85^th birthday party. I don’t like them but they’re the only game in town.

The staff is polite, courteous and really care about their customers. They offer a pickup and drop off service by a set of drivers that are absolutely delightful! I appreciate them taking time to make sure I was comfortable in the car and explaining everything I needed to bring in up front. Very professional and I will definitely be a customer for life!

I wish there was no stars because that is what i got no car. I drove from Binghamton NY about 5 hours and was planning on renting a car to continue my journey. I called the day before to make sure all was good. They told me to have a major credit card, which i had.
When i got there they told me my credit cart says debit on it, therefore it cannot be a credit card. I explained over and over that we are now in 2015, most adults have their credit cards right through their checking accounts. That is exactly what i have. A $ 2500 credit limit tied directly to my checking account.
The punk kid told me then its not a credit card. I told him lets go shopping. I can spend $ 2500 that i do not have, that is called credit. The guy argued and argued with me. He would not rent me a car.
I called corporate Enterprise. They agreed that this stinks, then hung up on me.
They could have saved me a 6 hour drive but having a real rental policy or maybe even a backup plan.
Avis runs your credit to get a score.
Enterprise does rent you a car with a DEBIT CARD, Unless you are out of STATE. They could have said hey buddy, I know you are driving 6 hours tomorrow, why not make sure you card says CREDIT and not DEBIT on it.
Thanks Enterprise for not renting me a car and leaving me in the middle of nowhere.

Had and exceptional experience with the enterprise in dover. I had to rent a car after my car was in an accident. The first car I was given was a little too small for my liking and I went back later that day and within ten minutes I was driving away in a much more suitable car. They are so organized and so polite, I was glad to have such friendly people take care of me in a far from ideal situation. If I ever need a rental they will be my first stop, without a doubt!

Very well organized. They pick and drop u and are always well staffed. They call u the next day to make sure ur happy with the car u rented and dont need anything else. One of the best rental car experiences Ive ever had.