Fire on the Mountain Ski & Sport

I’ve gone in here a few times for odds and ends and they’re mostly helpful (got some boots heat-​molded and they gave me a ski box for shipping a pair of skis I sold). I had my 3 kids in their boot program for a couple years too, which — if you’re in it — isn’t a bad option provided you get in early season.
But we switched out of the boot program this year and much to our surprise the $ 25.00 per pair so-​called «deposit» you pay at enrollment isn’t a deposit at all but a credit toward a new pair of boots purchased at full retail; you’ll never see your $ 25 again, in other words. Admittedly I should have read the fine print on the boot lease forms when we signed up but, foolishly, I figured «deposit» meant here what it does everywhere else. Turns out FOTM is like most places after all: They’ll take money any way they can get it, including by tricking their customers.

I had to show my appreciation for this shop away from home. I’m from California and I spent a while looking for specific Nike Vapen snowboard boots online. Luckily, Fire on the Mountain had them, and in my size too!
I had to check their reviews, and Facebook to see if they were even a legitimate store lol. You know online shopping… you could easily enter your credit card information on a fake website or a total scam. These guys are real! Lol
I emailed Bob to ask about shipping and handling and then spoke to him on the phone to purchase the shoes after a pleased email response, and the rest is history! The shoes came in within 5−6business days, and they did not disappoint! Besides my happiness with this product, Bob was very pleasant to talk to. He gave me a lot of info about the shoes and spoke about boarding in general. He was also concerned about my shoe size and whether or not they would fit. He wasn’t one of those sales people that don’t care if the shoe fits or not as long as they get your money. The Vapens I purchased were their last pair, and in the size I was going for, and he wanted to make sure I was aware that they ran small.
Overall very pleasant and kind people! I know there’s a storm going on in the East coast right now so I hope everyone there is safe! Thank you guys for delivering my first pair of snowboard boots. ^.^!

I went in to this shop today to check out the prices and see what was on sale. I was looking to buy my first ever pair of boots, bindings, and skis. I was very pleased with the customer service!!!
I received undivided attention for 20 – 30 minutes as I tried on various boots and examined different skis. The owner, Bob, is super knowledgeable about skiing and all aspects of ski equipment. I don’t know that much about skis and skiing yet (as I am still a beginner) but my boyfriend was there (he has skied for 20+ years) and he said that he REALLY liked this shop because they definitely know their stuff.
I got a really good deal on a skis, boots, bindings, and poles.
Would DEFINITELY go back, even for the customer service alone!!! You can’t put a price on good customer service — people who know their stuff, care about the customer, and give you a great deal!
Highly recommended!!!

I went to Fire on the Mountain to get Intuition liners for my ski boots and they were an all around excellent shop. Communication before I drove up from Boston was great and when I went to the store they did an awesome job listening to my problems with the fit of my boots and coming up with the best solution and liner for them. I will return myself for future shopping and service and I would recommend them to any other skiier.