Healthy Smiles

I would definately suggest steering away from this dentist office. I paid for the entire year with the Careington POS Platinum dental discount program so I could afford a basic cleaning and when I called to schedule the appointment I was transferred to Danielle the insurance specialist and at first she said their office did not accept Careington so I called client services and they switched me to the Platinum Program and assured me the office visit would be the $ 54.00 that was advertised on the Careington site, I first ask how much a cleaning would be and Danielle said $ 109.00 with the office visit and I said «well that makes sense because I just paid for the Platinum which subsidizes the bill so $ 54.00 makes sense. Danielle said ahhh no, your pricing is $ 350.00 I said why? She said because that is the discounted fee schedule we setup with Carenington. I said it sounds like it is more expensive and she replied it is and we are not accepting Careington holder clients. After bantering for 2 more days with both Careington and Healthy Smiles, I asked if I could set up an office visit without the plan and Danielle said we prefer not accepting new patients and she hung up on me. This is total misrepresentation of schedule fees and an injustice to overcharging and taking advantage of people who need dental care.

Do not work there! Healthy smiles is owned by Heartland Dental– a corporate company. Dr. Henderson no longer owns the practice, but doesn’t tell patients. His wife is the manager who has no experience in the dental field besides being married to a dentist. She will make you meet with her after every appointment and try to book more appointments for you that are overpriced and often time’s not needed. If you notice the staff is always new and there’s a reason why.

I had my first appointment here today and it was a very pleasant experience! I have some anxiety about going to the dentist, so much so that I haven’t been since moving to NH (over a year and a half).
I had thorough x-​rays, an oral cancer screening, some up-​close pictures of my previous dental work, an examination of my gums and a cleaning and polish.
They did not look for unnecessary work to charge me for. (And there are things that could have been exploited — like my lower wisdom teeth and my still-​hanging-​around baby tooth).
I do have an appointment to repair some old cracked fillings — I will update again after that procedure, though I expect it will go well :)

This place used to be a local small dentists office — I went there for many years. Dr. Henderson is knowledgeable and his staff used to be reliable. Over the last 5+ years they’ve transformed themselves into a larger office that resembles more of a money making marketing machine. They typically recommend numerous suggestions never covered by insurance. Almost always tell you visits will be covered but then you’re nickel and dimed with additional bills afterward. They used to have a stable staff but now their is new hygienists in there consistently and turnover seems ridiculous. Have periodontal work there done twice, although it helped it didn’t do as promised and now they’ve got a contracted periodontal specialist for more money they use once a week who they’ve suggested a consult. Those two scaling/​laser periodontal treatment series were over $ 5000 each and it didn’t work.
Yes they have state of the art equipment, yes they are often friendly but they have clearly become more interested in building this marketing machine and taking your money then they were in the days of being your local friendly and wonderful dentist office when i started going there over 20 years ago. As of 3 months ago I’ve decided to take my business elsewhere despite multiple attempts to resolve some of the above complaints with the practice. Dr. Henderson’s wife will talk a big game to try and satisfy complaints but there is no folow through and overbilling and charges keep coming after.

Overpriced (probably paying for the office renovation and new equipment), lengthy wait times, judgmental atmosphere. I got a quote from another DDS to do the same work for about 50% less. I was also pressured to buy a bite-​guard that my insurance didn’t cover and felt judged for using an over the counter one.