Tampa RV

Horrible customer service. Don’t do business with RV One. They do not have the ability to service what they sell — bottom line. Argumentative and basically you bought it, it’s your problem and we will get around to repairing it whenever. Oh and you the customer are lying because you went camping after you took it off the lot. How could it be possible that there was damage not caused by you? That was the attitude and tone. I was not trying to pull a fast one and was insulted, truly.
I live in Tampa. I was sold a «new» travel trailer in August that was on the Orlando lot through the Tampa office. We went camping several times and noticed there were cosmetic and structural issues and a serious problem with the radio system. The real concern was when we realized the fiberglass was giving way by the front compartment. Within two weeks we tried to bring it in for repair/​warranty work, but we were treated poorly. Then we were told it would be months to look at the trailer,
My husband insisted that they either do a full refund or replace the damanged unit with a new undamaged one, but we were told that that was not going to happen. Why? Because every trailer on the lot is defective to one extent or another. We only had it two weeks when these issues surfaced!
We have since confirmed with a reputable company the camper was damaged and repaired cosmetically before we even bought it! It took 10 hours for the fiberglass technician to effect the repairs, the damage was so deep in the frame. There were multiple other issues with the trailer including a radio system that was faulty and under factory recall, but they said it would take months to schedule an evaluation. When we complained they did finally look at it and say they could work on all the repairs on November 10. The ONLY thing that they were prepared to do on November 10 was put in the radio. By the way — if you mIss your appointment, well tough luck — it will be February before we will schedule you.
They complain they don’t have enough bays or repair people. We were even told by one employee during our first attempt to have something done that the «snow birds» in town were more important to schedule than our camper we just bought!!! Hideous customer service — sorry RV One we were such an inconvenience. Please do your homework before you buy. See that we are not the only ones.

Flew from Utah to purchase a coach. They were late picking us up from airport and knew we were coming and didn’t even have coach ready or cleaned. Waited a couple hours for them to get their stuff together. Horrible experience and deceitful staff. Would not recommend this business to anyone.

I have purchased 7 RV’s while traveling for work in the last 20 yrs, but can’t explain to anyone just how shitty Tampa RV conducts business with ZERO concern for you once they have the money.
The salesman had no experience in RV’s so I actually helped him in learning of the product he was trying to make a living at.
The parts dept and service dept are just as horrible, my unit had missing parts which I noticed, I was told all parts were on order for 2 months. I left this area to my next job, found a dealer there and when they checked Vin # to see what was going on with the parts ordered, go figure, nothing ordered.
I emailed, called, left messages at corporate office for Mr Strollo and never once received a response.
Run from this place if your reading this while your there, if your not there don’t waste your gas.
The aggravation you’ll experience isn’t worth it.

DO NOT BUY A USED RV FROM TAMPA RV, OR RV ONE.
This will most likely be a long reply to my above sentence, so if you get bored just remember to read my first sentence and you will have no issues.
So Matt Strollo is the store manage at Tampa, who’s family started RV one. Matt likes to tell the story, how you should trust him because his father was retired from law enforcement, he who grew up with his dad selling rv in the basement to make extra cash for the family. Who won’t love that story, I am FF which does that same thing, but I don’t sell RVs. I can completely relate. So I had a sense of trust. But, let me say I have no trust for Tampa RV.
We live in Tacoma Wa. area and have owned a few RVs over the years, slowly moving up in size. We made contact with a salesman from Tamap rv and said we are looking for a newer Seneca. I have no issues with the drive across the county if the price is rite. A few months later the sales person called and said they had a 2009 Seneca coming in as trade, the price seemed good.
So I packed the family up and we flew to Orlando. We made it very very clear that we needed to leave Dover by January 9^th. I was told no problem and that someone would also be picking us up in Orlando. On the morning of the 9^th the sales person said sorry but no one could pick us up they had a Big RV show and everyone was getting ready for the show. This should have been my first clue. We hired a driver to take us to dover, out of our own pocket. I was ready to fly back after that BS, but happy wife happy life. Wife wanted a Seneca.
To make it very simple the RV was not ready. I don’t even know how to describe it. The salesman was the worst every. Once we started to walk Matt got involved. Here is a list of thing I was promised that never did happen, all new battery, all new fluids (I did get a check later in the mail for a oil change). The sales person even sent us photos, but after clearly looking at them it was from a different RV, almost a bate and switch. Body had some damage, was told the RV was in perfect shape they chalked it up to the driver who drove it down from NY, clearing throwing him under the bus! (they did take a few buck off for it).
So Matt began to negotiate the deal we came to a price a little lower and everything would be working before we left. Well this was now 8pm on a Friday night and we had wanted to start our 3300 mile road trip home. I was promised by Matt, that in the morning his team would get it done. So on our dime we had to stay the nigh in Tampa. Matt did give us a car to use and bought our dinner, but we had to pay for the hotel stay.
Next day round two. bright and early. Still no one, its Saturday, I just started doing some basic stuff. I had a few guys help out for a hr or two but that was it. Not all systems were working but we had to leave. The guy who did help us for a few hrs was taking notes on the items that needed to be replaced. Matt said if you have any issues don’t worry we will make sure to get it fixed, when you get home. So we left, mistake number one always get in writing or copy of what needed to be done and never trust a manager at a used RV lot who says we will give you 30 days warranty.
Guess what folks that list was lost. 9 days later when we arrived home my wife called the parts guy and confirmed the parts that needed to be replaced, plus a few other issues that we had with the coach. He said he confirmed it with Matt and they had all been ordered and would take a few weeks. A few weeks goes by and same bullshit story, Its now been over 30 days. She gets sent to someone else they said they had been ordered. Come to find out the parts guy was fired, for some reason. So my wife calls Matt and was told sorry it been well over 30 days. I am only going to replace the broken table. We had a broken kitchen faucet, broken door, the grey/​back and water tank lights say ¾ full then empty, water heater never worked, and jacks stopped working two days on our dive home was told its a panel. A few other miner things. It took over 4 months to get our broken table replaced.
Tampa RV sales team and management are liars, do not trust them. Matt still has not returned my call, granted I was a little upset. I have all the rite to be. I spent over 70k cash on a RV and was promised that I would be taken care of. I can honestly say I was taken.
DONT BUY A USED RV FROM TAMPA RV OR RV ONE.

I can’t even begin to describe this place.
I originally went to camping world which is across the street which was wonderful unfortunately they didn’t have what I was looking for.
So I decided to come over to Tampa one rv
Worst mistake of my life.
Story goes
I found an rv I was looking for at an amazing deal. It was a little cheap so I was a bit skeptical I continued to ask what was wrong with it they stated nothing I asked what kind of roof it had sales man «joe» literally answered everything with an I don’t know
They said when they get a trade in they do not inspect it prior to accepting the trade. Once you buy it they will inspect it.
With it being a 2006 mainly nothing is covered
I got went and saw they generator would not crank
Sales man joe said it’s probably because the gas is too low but with being an experienced rv’er it was on half tank which is obviously not the reason.
With that being said he called the manager who said don’t worry when you come on your pick up date everything will be working .
Here’s the best part. 5 days later I came on the pick up date which I do live 2 hours away and the generator was not even touched and they pretended they had no clue of even being told they would fix it.
I had to go speak with the store manger who so nicely made them fix it.
I drove home and was told to come back 3 days later.
Got a call this morning saying everything was fixed it had a bad fuel pump and it’s been running great.
I’m here now ready to take it home and the generator keeps dying.
Their excuse well it could be the oil filter that we didn’t change. So here I am waiting to see what they have to say next
Probably me drive back home «2 hours»
And come back again
My god what a nightmare
Absolutely DONOT buy from here
I repeat do not !