ACM Community Management

First off ACM is unhelpful. Do not ever live at Windridge of Naperville. This is a horrible community, bad management, rude management. I have asked for help in an issue with noise so many times. These places are not good to live in and ACM isn’t helpful.

They are managing these condos in Glendale Heights, Im glad Im out of this mess. Incompetent staff and they will milk you to the last drop. The Homeowners association dues are the highest in the state of illinois. For a small condo unit they charge almost $ 300 per month. If you are at fault they will punish you to the fullest you are at their mercy. but if its their fault they would deny it and completely ignore you, i had to short sale my unit because of this scammer association thats how bad acm is. They dont deserve a 1 star i would rate them –0 star!!!

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We filed lawsuit against the management company and Linden Wood Board Members. Nothing gets done in a timely manner. The maintence and snow removal, pot holes, are terrible. They have empty salt buckets and no scoopers, in front of building, the city of Aurora property standards has been here several time has written many code violations. With the city help we are now able to get some of the work done. They only hire Hispanic vendors that I have personally seen. They only have white people on the board. We call management company always an excuse for not getting services done. The elections on the board are rigged some kind of way to keep who they want on the board. The owners don’t attend the meetings because they always get some kind of sarcastic answer or they always say what they are not going to do. The management company does not manage the board and require members of the board to attend training to assure that services are being met. They raised association fees and approved a $ 5,000.00 increase in the budget for this management company after 1 year and they have not provided the services. This is the worse management company and the board is even worse. The laundry room filters needs to be cleaned, we were told by city of Aurora inspector it is a fire hazard. The carpet is fitly and needs to be changed. It hasn’t been shampooed in years. Someone vomit in front of building at entrance, I called management company I was told its not an emergency this was sat & Sunday. Monday morning it was still there one of the owners Skip took a shovel and scooped it up and put it out by the street. Then they send someone out Tuesday. Our mail carrier & emergency personnel has to use that entrance but its not an emergency. I filed a complaint with property manger against president of the board who called me a bitch and the vice president I told her I was reporting her too since she wants to call everyone fat ass and follow everyone that walks their pet and call tow truck and collecting a $ 20 side kick from tow driver for every car towed which was told to another resident and she fuck you to me and keep walking. They approved a budget by vote among the board members and no owners has no part in and did not want this budget approved. For the amount of money they claim to paying the vendors we should have better services out here. We are bringing this case before a judge this Friday Jan. 22, 2016 Geneva IL Rm 120 9am. Lawsuit was filed Dec. 15, 2015. We will no longer accept accuses for services that we pay association fees for not being properly done. Halls not clean, light bulbs blown all over building including in laundry room. Owners and tenants receiving bogus violations, cars being towed at high rate and members of the board receiving side kicks for calling tow truck. They walk around the building violating your privacy taking pictures of your patios. Several residents have fell I know 3 because not enough lighting and salt is being put in driveway area. Not enough disable parking spots in areas. There should be 2 disable parking spots close to entrance door Board members are having their units repaired and building cleaned in the units they live in There just so much wrong with this picture we have to get a judge to hear this case and award us damages. It was recommend that the owners get together and vote this board out and get a new management company this what we are working on. I don’t recommend this company to anyone.

I can’t even begin how terrible this association service is. One star is about 10 more than they deserve.
1. Call different people, get different versions of the rules and policies.
2. Call to make complaints or ask for something to be done, it’s never done, I’ve lost track of how long I’ve waited.
3. We’ll call you back tomorrow before 11, well you can guess what happened.
4. Simplest things like attaching a few forms or notes together can’t be done, I have to apparently do that myself.
How a service could be this incompetent is beyond me. I’m going to start attending board meetings to get them gone from my community.

Money circling a drain and nothing seems to be for a loss. They elevated rates and reduced results. Or tenant has now been without hot water for the better part of two weeks, all while this group raised rates to «deal with maintenance issues», only now maintenance issues fall by the side.
They came in with promises to maintain an on-​location office (that was a junk promise)
They came in offering rate stabilization (that was a junk promise)
But worse, now they can’t even maintain the minimum standards of building maintenance monitoring.
The water heater issue began over two weeks ago, and we as owners were just told yesterday about a «small problem already fixed». Well, it’s the weekend, it isn’t fixed and the only people responding are at a call center.
This group has shown very little to be admired, and perhaps should be more concerned with the property and its people.

I have owned a single unit in one of ACM’s communities for 7 years now. Every bit of the last 7 years has been a hassle. No one ever responds to phone calls, or emails. If they do happen to respond or answer, they are rude and unknowledgable. I cannot tell you how many property managers have come and gone. What they say they allocate money towards rarely gets done. Snow removal happens 24 hours after snowfall, if we are lucky. Grass is always dead, and common areas are always FILTHY. We recently had electricians come in to install new lights. They finished half of the job and never returned. That was over two months ago. Recently we were encouraged to leave comments and concerns on their Facebook page, however, they do not even allow you to post before it being reviewed. No wonder there are no customer comments on their page!

Help we h ave a mice problem that ACM promised to help with and no one has done anything. I am a Realtor renting a townhome in algonquin. It is not just my unit but it seems they are in between all these units. I have hired an exterminator and had them come out again and I rent. The last time they put kill traps in the garage and this morning in one of the extra snap traps another dead mouse, making 8 so far. ACM does not listen, I thought I would bring one over for them and put it on the property managers desk. I need help !!!

I recently bought a condo that was managed by ACM. ACM charged us $ 531 at the closing to provide a Paid Assessment Letter (PAL). This letter stated $ 25/​= for a replacement parking sticker. After this amount was paid to them, they stated this was a «misprint», and the replacement sticker is actually $ 250/​= (this is a dollar store hanger that you hang from your rear view mirror stem). Now they refuse to hand me a parking sticker until I pay them $ 250/​=.
Other errors on the PAL included a clean bill of health for the exterior of the unit. I found the brick wall was peeling off its backing, letting in damaging water.
ACM is about extortion, not fairness. Instead of correcting their mistake, they are trying to extort this money from me, I’m assuming since they cannot get it from the seller anymore.

Our 252 unit condo association switched from another company after the first of the year. I understand all experiences can be different, but I feel ours has been very good. The turn around for violations and work orders is much quicker. One thing I’d like to point out in our situation is that we are NOT using ACM’s maintenance division as our first out contractor. We have another general contracting firm handling this. I’m not knocking the maintenance division, but I think it’s important to understand they have a property management division and a maintenance division. Anyway, our property manager, Michelle, responds in a business day or two (often times faster). She conducts property walks as advertised, where the previous company did not. (Which, I don’t understand how you can be a property manager and never walk the property??? How does that work?) Customer Care generally responds same or next day. I can’t speak for the board, but I get the feeling they are generally pleased, too. I’m optimistic we’ll continue to have a great relationship with ACM.

There are more than a few occasions where I would say this company had not performed up to standards. We were a new client of theirs. As a board we were promised the moon, and it turns out they are worst than our previous management company. Sometimes it takes days to get a response to simple questions. At times I feel like as a board we work for them instead of them working for us.

ACM rightfully deserves all the criticism they receive. They are completely unresponsive when it comes to requests from homeowners. I own a condo (so studs in) and there was an issue with the slab leaking rainwater into my dining room, took them 6+ weeks to respond to a maintenance request. Their staff is rude and condescending with no ability to answer questions or complete tasks. Their fees are ridiculously high for the few poorly done maintenance/​landscaping services they actually do provide.

Market Street Condo Association in Willow Springs had ACM take over the management and this is the most deceptive company I have ever had business dealings with. They are completely corrupt! The business ledgers we finally obtained for our account were inaccurate, and even after providing documentation, ACM held the sale of our condo hostage, forcing us to pay the inaccurate fees. If you value the tenants in your building at all, I do not recommend doing business with this company. They should be under investigation in my opinion.

We are a small, 10 unit, building in the city. We changed to ACM, after a horrible experience with Hillcrest Management in March of 2013. When we met with ACM, they boasted of a call in response line for owners, 24 hour turnaround on issues, an experienced property manager to guide us through the year, etc.
They have not delivered on a single thing promised to us. In 18 months, we’ve been given 6 (that’s right, SIX) different property managers. All are very unresponsive, have no idea what’s going on with our building or where we are in current projects. We ask for bids from specific providers that we’ve researched and they take months (like 8 – 9 months) to acquire. We changed cleaning companies, at their advice, to one that they recommended for cleaning, landscaping and snow. We recently found out they never executed a contract and we’ve been paying for landscaping that this company doesn’t even do.
After reaching out to the owner, Karl, we were told that we didn’t pay enough for him to get involved or resolve any of the issues, even though they are not abiding by our contractual agreement.
The follow up and follow through is abysmal. The customer service is abhorrent.
I would never recommend this company to anyone searching for property management. You’ll be wasting every penny.

This company recently took over the management of our community. They sent us all kinds of information letting us know how great they are, how responsive to problems, etc.
Recently I found a water spot on my ceiling from an obvious roof leak. I began calling them on August 11 and left a message for the person who handles our community to send someone out to take a look. BTW, their automated message states that all calls will be returned within one business day. Since August 11 I have called five times. I have left messages, been placed on hold forever, been disconnected, been told no one is available, on and on. Oh, and the managers there do not have voice mail so you can’t leave a real message. As of today, August 21, I still have not received a return call.
As far as I can tell, this is a terrible company. Unfortunately, most people who have to deal with them probably have no choice in the matter since they manage entire communities. I’m giving them one star because at least a receptionist picks up the phone when you call, but that’s as far as it goes.

Terrible association. Employees are very uninformed about policies and procedures, the property managers simply ignore homeowners requests, and the association doesn’t take care of the property: the hallways and windows in the common areas are dirty, pavement by the entrance doors is cracked (I twisted my ankle because of that) and the floor mats at the entrance are dirty and ripped. Also, it take about 3 weeks before someone answers your v-​mail, if they ever do.

Very slow. Ineffective in completing tasks. Faster and easier to do the work yourself.