Downers Grove Auto Rebuilders

Best body shop in the West burbs period, great work and everyone there is just very professional and friendly. My car was getting a dent in the front passenger door fixed, the guys there fixed the dent and scratches for what i owed, there were scratches on the rear door as well that they fixed for no charge «just to make the final result better»

I brought our minivan in to be repaired on Monday and a fantastic job was done by Wednesday. Make sure you make an appointment for an estimate and /​or repair, as they are very busy. The guys there are really nice and will work for you with or without insurance. I recommend them highly.

I went to 4 places in the area to get an estimate on my front bummer and this place was slightly lower than the other 3 places. All were very nice but there was something about Mike and his brother that I wanted to work with them regardless of the 1 negative review they receive. They kept me posted and totally met my needs with in record time. All the other place had to keep my car for at least 2 days but Mike made it super easy for me. All he ask me to do was bring in the car once the part came in to make the check that it was the right part, he did his thing and call me the next day to bring in the car. I dropped it off at 9 and let him know that I have to pick up my son at 3 pm and i forgot to take the carseat out before I came. He said he will call me and let me know if that is possible and 2 pm I got a call and he was done, best part I picked it up and it was washed, he even buff out the scratches on the car that wasnt the bummer, I got a little touch up paint if I ever get a scratch, and best of all it was cheaper than the estimate because he was able to find the part cheaper. How can you I not be happy with them. Honestly if I was the owner and got a cheaper part it would be a win for me and staff but he gave me the discount, and that is how you need a customer for life.

I am very happy with the service that my family and I have received from DG Auto Rebuilders. When anything cosmetic needs to be fixed, we go straight to them without hesitation.
I was on I-​55 and was rear-​ended into the car in front of me in stop and go traffic. The rear bumper needed to be replaced, but the front just had some spider fractures on it. I took them to DG Auto Rebuilders and they made my car look brand new. They even took care of some scratches on the car that were not a part of the accident. When I asked them about them, they said they had the opportunity to do it on the side and decided to toss it in for free!
They then asked about my passenger side mirror (which had the casing knocked off from a hit-​and-​run). I told them that I had bought the mirror online and was waiting for an opportunity to put it on after a friend of mine got around to painting it. He said they would be able to take care of it. When I asked him how much that would run me he said «Nothing. We have some paint left over from when we repaired your bumper, might as well use it.»
What stand up guys. They have surely won the business of my family and me for a long, long time!

We have worked with Downers Grove Auto Rebuilders for three times over the past 15 years. Each time they gave us quality service at fair prices.
My most recent visit was in Jan 2013. Mike, as warm and friendly as always, offered me a ride to a nearby coffee shop where I waited for the work to be completed. I had planned to walk but being offered a ride on a snowy day was certainly appreciated.

I took our car in for what I assumed would be a very costly repair job. I was not only treated well on the phone, but when i went in, I personally worked with Mike, who I later found out was the son of the owner. I couldn’t be more pleased with the effort and quality of the work that they did. While I hope I never need to have another car repair done (wishful thinking), I will be bringing my car back here for all future body work.

We have been going to them for business for so many years and for the most part we were happy, although they sometimes seemed to leave something left to be done, especially when it came to scratches. Granted, previously, when we would call them and mention these deficiencies, they would fix it, and it never seemed to be a big deal. Overall, we felt like they were a good company to deal with. We gave them a lot of business over the years and recommended them highly to many people. Yet, today we went to pick up our car only to receive a rude awakening as to the true nature of how they operate. Let’s just say customer service is not a priority, in fact they have no qualms about being rude to their customers, even when we have been loyal to them for years, more than a decade, in fact.
Today, we went to pick up our car and we saw some scratches right in the front. We asked Mike, who usually deals with us, and who I believe to be the owner or part owner, to fix these scratches, and, while he seemed to be a little irritated, he did not complain and fixed them in front of us. We left without noticing anything further. However, as we went to fill up our gas we noticed more scratches on the side that we had not noticed earlier. This was surprising and so, we called Mike again just to mention it, as they usually offered to fix these things without a problem.
Well, we got a shock when we called for what should have been a routine conversation and certainly should not have been a chance for Mike to unleash whatever ill feelings he had towards us that was built up over the years despite his pretense at appreciating our loyal customer service. We have always dealt with them with complete courtesy and politeness, and in return they usually offered to give us discounts which I see now must have generated concealed resentment. That is the only explanation I can give for his shocking behavior.
When we called to discuss the scratches today, Mike answered, and essentially said to us, while yelling and screaming on the phone (he has an unusually loud voice to begin with and this was so much worse and hard on our eardrums when he yelled): «You think you can come here and get your car buffed again after I gave you a discount?! We are done! We’re finished! I am sick of you complaining to me. Don’t bother coming here again and take your business elsewhere and see how they will treat you!!» He literally sounded almost violent and very unstable. If we had talked to him in person, or if we had said something in return (which we didn’t) God knows what would’ve happened on his part. He probably would have sworn at us; he seems like that kind of person. His tone was just that shockingly rude and uncalled for.
Yes, we will gladly take our business elsewhere. I am sure any place will treat us better than they did, as talking to a customer like that is totally unacceptable in any decent place. We will gladly take our business elsewhere, for now we have seen their true colors. I cannot stress this enough: do not go here, they do not value customer loyalty and they will treat you like dirt (as they did today) whenever they choose and on any whim. We have given them more than thousands of dollars in business (I think we have even dropped more than 10 grand on that little shop alone) and they cannot even fix and buff up a few scratches?! This just goes to show you where the customers stand in their book. They could care less how loyal we have been to them; all they care about is whether something will be a little bit of inconvenience to them, and such selfish behavior should not be tolerated by any business owner by anyone that works in their shop. Unfortunately, it seems that Mike is the owner so there is no one to take our grievances to except good old Unilocal.Thank you, Unilocal,for being there.
To all those who have given them five stars, I will say this: We would have given them five stars as well in the past, but their behavior today should be a wake up call to everybody. I wanted to let you all know how little they truly value customer loyalty; you have been forewarned. Take your business where they will appreciate you, not where they will treat you like dirt after literally more than a decade of having a loyal customer relationship with them. Do not recommend this place to anybody, and stay far away!

They are the very BEST in the business! I had a car repaired through our insurance company. The owners are friendly, professional, and the quality of work is excellent. We have also had them do work on a few collector vehicles that we own. We would not trust any other company doing work on our cars. They provide the highest quality in the business. They are honest, informative, and most helpful in the business. I would recommend Downers Grove Auto Rebuilders to anyone, and continue to use them for all types of vehicle repairs.

The mirror from my brand new car (1 month old) was broken, I took my car in for an estimate and everyone here was super nice. The estimate was very reasonable and $ 200.00 less than the dealership. The next day I call them so they could go ahead and order the parts, again they were very nice. Once the parts arrived and were painted to match my car I took it in and the repairs were done very fast. I am very pleased with the end result and I was very happy with their reasonable price.

I had visited them to get a small crack on front bumper and a slight dent and rust on back panel of the car to repaired. Not only were they highly professional in giving me a quote they actually advised me to leave the dent and bumper crack as is saying there is no major need to fix them. The guy even painted over the rust and gave extra paint to me in a bottle for future use. And the best part inspite of me offering to pay for it he denied saying it was a Small thing and I don’t need to pay for it. Can you beat that!!!

I got into an accident about a month ago — rear-​ended on 355N
Nationwide sent me to DGAR — These guys were great, friendly and helped me through the whole situation step by step.
Could use a bigger sitting area — but other than, these guys do great work — Highly recommended!

Had an insurance claim that needed resolved. Got the best of 3 bids from this company. Folks were very friendly and did a great job. The repair was finished ahead of schedule and the job was done very well. I will go back if I ever need another repair and will recommend DG Auto Rebuilders to friends and family.