Gerber Collision & Glass

We came without an appointment to have some minor damage looked at. We were told that no one was available at that time but that there should be someone available within the hour. After waiting an hour we checked with the desk and they said that all the men were back but now they were in a meeting! Instead of taking care of a customer who had now been waiting for over an hour! We were just about to leave when the meeting was over. It took him about five minutes to assess the damage and another five minutes to do the quote. The price was the same as another quote we had gotten but we will be taking our business elsewhere. Talk about customer disservice!

Gerber (Jason) followed up with a customer satisfaction call the day after the repair was finished. I expressed my displeasure with the work. Jason rescheduled me for a do over immediately. The second time paint was done correctly and looks great. The problem was handled very professionally from a customer service perspective
and I am pleased with results.

Their waiting area is right in the middle of the office area and the counter where people, who are waiting for their cars, can get coffee but the workers fridge where they keep their lunch is right next to the coffee and stuff. I say they should keep the away from the waiting room and the stuff for the customers.

We had almost a month long bad experience with gerber I wrote a review of our experience. I am now updating to thank the corporate side of gerber for listening and rectifying this situation. I hope that corporate can recify the shop as well for future customers.

I have had my car fixed by them a few times and they ALWAYS do an amazing job. This last time I took it in was for hail damage. They estimated 2 weeks to complete all of the work.
They work with enterprise who comes and picks you up with a rental car. They make sure to tell enterprise to give you similar to what you drive, so if you drive a small SUV you get a small SUV, not some little compact car. When you pick up your car, you leave the rental there and give them the keys and have no more worries.
They finished my car about a week early. It looked amazing but the corner panel inside my trunk space wasn’t snapped properly. Called them and took it in and had it fixed within 15 minutes of being there. They were very apologetic and had amazing customer service. Normally everything is done right the first time, but if not, you have confidence they will make it right ASAP. They are the only company I trust to work on my vehicles.
My wife’s car also was fixed there. They finished it early and it was perfect.
As for other reviews, the parking lot is small and slightly slipped but not much. It’s about a 20 step walk to the front door, so not that bad. That could just be me though.

I have no complaints. Had an accident and this place was recommended by my insurance so I went with it. My vehicle was picked up and towed over here same day. Everything was handled with ease and the only time I came in was when I picked up my car. They kept in contact with me by phone and told me what they were gonna do and to not worry because they will handle everything with the insurance. Within a week my car was done and man did it look good. It actually looks better then when it did before the accident. My car is my baby and of course I was worried about it while it was in the shop but I can tell that they took a lot of pride on the work they out into it.
On the day that it was ready I told them that I’m not gonna make it on time because I work. The girl in the front told me that they will wait for me. I got there half hour after they closed and yup they were waiting for me. I had a rental and they took care of that as well. The girl contacted enterprise so that they can come to pick up. I wrote my check to cover my deductible and I was on my way. I don’t understand these bad reviews because I had nothing but good experience here.

We had our Toyota 4 Runner front bumper repaired here a month or so ago. The parts were ordered quickly and the repairs were done ahead of schedule which was nice. They also washed the truck. Overall a very good experience, we would use them again (but hopefully we won’t have to)!

This review is based on over several years of bringing my vehicles to Gerber in Downers Grove, IL. Please note that we are not bad drivers in my family. It has mostly been «The Other Guys Fault». I have Allstate Insurance and have been with them for several years. In the past I have used Allstate’s Body Shop, Sterling. While they have done good work on a couple of my family cars, in the last 3 years they have had management turnover and workmanship is slipping. One of the jobs I had done at Sterling was a glass seal and trim issue. Sterling could not repair it and they sent me over to Gerber. The Gerber shop manager took care of it on the spot and in less than 15 minutes. Another time I had a repair at Sterling and after the work was completed and several trips back to Sterling, they could not rectify a problem they created. Every time I went back to Sterling, they blamed it on a mechanical issue in which they eventually got caught lying as I had documentation of a chassis repair the Autotech stood by. Eventually I brought it to Gerber and Rick the manager, he and his tech located the issue and was resolved.
My recent visit was damage to a bumper and a side panel on our GMC Savana Explorer Conversion Van. With the recent subzero cold temperatures of January through March, from just from a bump, resulted in a shattered bumper & side panels. Even though Gerber was not an approved Allstate location, I insisted to my Allstate Agent and Allstate Claims I was not going back to Sterling and I WILL have Gerber perform the work. I initially contacted Samantha to initiate the process. She was great to work with and process moved smoothly. Jason was also very helpful with me when I brought the van in for inspection. What I appreciated most of Gerber is that I did not have to leave the vehicle at Gerber while they ordered parts. It was once they received the parts and I was notified they were in, I then scheduled to bring it in. Their level of communication to me regarding status of «parts on site» and daily or every other day status is a «10». Once I received the call that it was ready, my wife and I were in awe over the quality of work they did on our Conversion Van. Since Allstate did not pay direct to Gerber, my wife and I were able to work with Gerber in order to get the payment for repairs completed by working with the staff at time of pickup. Another «10». I can’t praise the staff enough at Gerber for all their professional help. I will continue to go back to Gerber… as long as everyone keeps running into me!

my husband was involved in a really bad car accident during the really bad storm that came on 01÷1÷2014, I had I set in my mind to go to a place in Oak Park that I took my car to before. But after realizing that the guy who fixed my car was not longer working with the company I was looking to find something different.
My husband stated that it would be best to find something locally where it would be easy to pick up the car when done feeling very skeptical I said for get it. I anticipated my car taking a long time to get done (it did not) they had a rental lined up (awesome rental) and kept us posted on the car an had it finished in a fair amount of time.
When going to pick up my car I just knew in the back of my head that I was going to be able to see the flaw but I was shocked. My little red cobalt look good as knew. OMG I had to hug the guy who came out an brought my keys. I must say I recommend and would go back again if I had to (but not too soon lol).
I would love to go back when I get time to get my vehicle touched up being that is has a few scratches that need to be buffed out.

Ugh.
As if having the windshield on our brand new car get cracked by a rock wasn’t annoying enough, we tried to have it replaced by Gerber.
We had an appointment for them to come to our office to fix it. We were told that the tech would call us in the morning to give an approximate time. After not hearing anything by lunchtime, my husband called them. They couldn’t come out to do it because of the weather (understandable), but hadn’t bothered to call us. We were told that the tech would call us when he got back from lunch and we could bring it in then and they’d replace it in the shop. Great. More than two hours later after not hearing anything we called them. They’d forgotten to call us. Again. This was not inspiring confidence in them. But we dropped the car off anyway, in what seemed to be an unplowed slippery sloppy parking lot, which is annoying to have to walk through.
Anyway, a bit later we get a call from Gerber telling us that the windshield they’d ordered to replace ours was broken. So we went back and picked up our car and rescheduled the appointment for another day.
The next appointment day came around any my husband dropped off the car. I think they had it for quite a bit of time before they called him and told him that they could not replace the windshield because it had some sensors that they didn’t know how or weren’t equipped to do or some such thing. How did they not figure that out last time they had the car?
It’s really irritating that we wasted over a week going back an forth with them and in the end, our windshield is still broken. Ridiculous.

Thought a blurry driverside headlight cover that Gerber replaced was defective. Turns out it wasnt the one they replaced. Lol, my bad. Tim was super helpful and ended up rejuvenating that cover in minutes at no charge. It looks brand new! I wasnt expecting that. Thanks Gerber!

Our insurance company had recommended Gerber, and their staff was friendly enough with our visits there. The problem lied in their communications about when the work was going to get done. We were getting married the following week after our accident, and we made this very clear to the individuals working there. They said the car would be ready well before that, but it took an office visit and 4 (!) different «estimated completed dates» before we were able to get the car back. When people are making plans for alternate transportation, these dates are important. but Gerber did not treat the dates in this manner.
The work completed was done well enough, although our aux in does not seem to be working anymore.

After I called the main 630 local number and was on hold with the automated assistant for 15 minutes, I hung up and called the 877 nationwide number and was able to get a live person much quicker.
The $ 70 repair to fix a divit less than the size of half of a dime was «fixed» 2 months ago. When the tech came out, there was a ¼ hairline crack coming out of the divit. After he said it was fixed, the hairline was still there. He didn’t fix anything.
Sure enough, 2 months later their «warranty» states I will have to buy a new windshield which means I can fork out another $ 125 and they will «credit» me the $ 70 I already gave them.
I don’t need a new windshield, I need you to do what you say you can do and fix a crack the right way the first time, thanks.

I have been to this Gerber location twice within the last six months. Both experiences were great. Unfortunately, my parked car was hit twice. The staff at Gerber was friendly, efficient and a pleasure to work with. Both times the repairs were superb and I received excellent customer service. And they detail your car! So it came back to me cleaner and in much better shape. They are affiliated with Enterprise, so the transition to a rental car was seamless. They had me in and out quickly and sent email updates regarding the progress of the repair, which is really helpful. They worked with me and my crazy schedule, which means a lot.
I will continue to recommend this location to friends and family. I hope I don’t see them any time soon, but if I do, I know the experience will be pleasant.

My insurance company has them as a recommended vendor. This was a minivan that had been hit on the drivers side. The repairs took a bit longer than expected, but more importantly during the process they made deep scratches on the front windshield, and they failed to remove many glass chards inside the car from the broken side window. In summary, these folks were careless and very sloppy. I handpicked up the glass, and was able to fill up two dixie cups worth. I called them back, got someone snooty and just elected not to pursue because I don’t have the time to haggle. I know what they did and for sure would not return.
I’m only writing this review because another car was hit and now I am trying to figure out where to send for repairs. Gerbers has flooded the airwaves with ads and they have many locations, but trust me when I say that bigger does not not translate into better, it only means they are big.

This is an update to my review from earlier. I was contacted by Gary, who apologized profusely. When I brought my car in the next morning, he had a mechanic waiting for me and took a look at my car immediately. I also received a call from the general manager later in the day, who apologized for the episode and also not being able to apologize to me in person! Evidently, this location takes customer service very seriously and did everything they could to make up for the error, which is commendable.

The only reason I am reviewing this location is because my receipt provides this address, but I actually called the location on Huron for an appointment. Car window broken into on a Saturday night andhad to wait until Monday AM to find a body shop for a replacement. I called and the nice receptionist informed me it would be faster for a mobile service that bringing the car in. I called at 730 and the tech called me at 1030 and said he was picking up the glass and would be on the way. Completely professional and quick (I still had to get to work!!!) he did a supub job and cleanup. $ 20 off if you schedule a appt online!

After someone smashed in my passenger window to steal my car radio, I didn’t know what to do – I have to use my car daily to drive to and from work and I didn’t have time to drop it off somewhere, rent a car, etc.
Luckily, Gerber’s website is very easy to obtain a quote from. After I filled out the information, I received a follow-​up call in about 15 minutes to try to schedule an appointment. They let me know that I could drop my car off before work and pick it up after work and the window would be ready to go – you can’t get much more convenient than that!
Well, I arrived at Gerber in Downers Grove at 7:45 in the morning and they greeted me with a smile. After checking me in (which took less than 5 minutes), I asked if they could pull my car into the garage even though my actual appointment wasn’t until 9:00 since I was windowless. They said it was no problem and pulled it into the garage right then and there.
When I arrived back after 5:00, my check out quick and easy (less than 5 minutes). I got into my car and noticed not only had they replaced the window, but they vacuumed up countless shards of glass that I didn’t have the time to clean up. They went above and beyond what was requested and did so very quickly and efficiently.
And, of course, it was a very reasonable price — only $ 175 (after tax!) to replace the entire window.
Thanks, Gerber, I WILL be using you again if I run into this unfortunately situation once more.