Internal Revenue Service

The absolute worse type of atmosphere an my human being could walk into. Cheryl Tolbert was absolutely of no assistance, was condescending and treated me and every other person I witnessed and heard her interact with, like they were beneath her. The front desk person was also harsh with people, barking at them, insulting them and talking in a condescending tone. Very sad. This office could definitely take some lessons from Chicago’s City Hall. Chicago’s City Hall is one of the rare government agencies that actually knows how to make tax payers feel valued. Take note Downers Grove IRS and Cheryl Tolbert. You need some serious lessons.

the worst servce in years…
the cashier was great, the armed guard was pleasant. the time was speedy. however– the minute i sat down with «ms byrd» — she was disinterested in helping me, her attitude was poor at the best– oh and when i asked her a question about interest rates and time frames that the irs allowed for my situation, she got on her computer and after 2 minutes she says– oh my computer is not working. and thats it??? she was no help at all! –i walked out of her office– no wonder the irs records their interactions with consumers…
i am a vetern — and have been working for the public since 1992 this lady needs an attitude adjustment!!!

I had the Rep from Hell, all we did was going to ask a couple of questions like the 2014 – 7 revision 1040x written by Vicki Driscoll, we don’t answer legal Question She just slamming Us, It just seem We could not get off the ground it was like She was put there for Us to fail no matter what maybe the Number had something to do with it 564, 562 were going good we had 102 feeling good we were going to get an answer She was looking for Confrontation My Son got up being frustrated and walked out I Picked up our paperwork and walked out too with no Accomplishment done, ]so 45 min drive 90 min wait and the rep from Hell. I will never return. I’M totally Traumatized that IRS treat’s client’s like trash.

I had an excellent experience at the IRS office here in Downers Grove. The building is east to get to. It is right off the 355 Hwy. Use elevators 12 – 19 and they are located on the 12^th floor. You can park easy, park in valet spot, I do not think there is anyone working valet. Was able to get right in and was very happy with my results. Good Luck!

If, heaven forbid, you are looking for the IRS office in Lombard. It is conveniently located in a building that shows no indication whatsoever of it being anything other than a conference center. Once you find the office map inside and figure out that it’s on the 12^th floor, off you go on a safari looking for the special elevator to take you up there. As the elevator door opens, look to the IRS glass doors and notice how instantly the air becomes stale and dreary. A miserable looking man is slowly, very slowly, accepting the next customer in line. He can take his time you know, he’s a government worker (very rude). So you get a number and wait… and wait and wait. A fat and useless looking «officer» stands «guard» in the corner; he doesn’t look like he’s alive let alone able to stop a psycho (that’s your tax dollars hard at work folks). When your number is finally called, you slip open an office cubical door to enter an even more depressing area resembling a prison cell at Stateville (they are recording your conversation by the way and you can ask for them to turn it off). You are now sitting in front of a person who is getting a cut of your paycheck just to sit there, look bored, go slow and scare taxpayers sometimes to the point of suicide. Depressing huh? Luckily I wasn’t there for taxes. Once you have finished dealing with the miserable lump you waited so long to see, you slide the cubical door open again to come face to face with a picture of our dear leader on the opposite wall. Don’t make any smart comments about him, wouldn’t want you to get audited.

The IRS is located on the 12^th floor of the building.
This field office can help you with tax related questions or bills on a walk-​in, no appointment basis. Make sure to turn your cell phone off, as they are not permitted in the office. Also, conversations with the tax advisers are recorded unless you specifically request otherwise.
I took my landlady to this office, as she didn’t understand a proposed change of income form she received in the mail. It took about thirty minutes to read all of the changes and make sense of the tax code.
Our representative was helpful, but overall the process was still confusing as to what she owed. I find fault more so with the outrageously complex tax code that we have, more than the staffer that actually helped us. She ended up paying the difference on site with a check.
On the bright side, there’s a beautiful lobby in the building with neat fish pond and Portillo’s is right across the street. By the time we left the IRS building, we were ready for a hot dog or four.