Ruby Tuesday

We ate here Saturday night after we were venue shopping for our wedding in the area. The salad bar was really the only good thing. It was stocked w lots of choices especially if you like to eat well. I ordered the New York strip steak, it was small for $ 19.00 and I asked for it medium but it was red through out not just in the center, and it was extremely chewy and hard to even break up. I did not even finish half The steak at all. My fiancés mother ordered white wine and it tasted watered down and flat and pretty warm. She also ordered the tilapia and shrimp on the menu it shows pretty large shrimp but they were really tiny and not good. Don’t get me wrong I love ruby Tuesday’s I usually go to the one in dekalb Illinois and always have amazing food and service there. And I would highly recommend the dekalb Ruby Tuesdays. But the downers grove location was not good at all. I do not recommend it and I think I am really fair when it comes to rating restaurants I am easy to please and love spending money on food and drinks. The server was almost impossible to find and they had bud light on the menu for drafts but told us they did not have it after we ordered it. But this place was expensive and really bad product at this specific location. Our whole family was disappointed this night we literally paid the bill just to get out of there.

They have a salad bar which is good. But the ham is fake or spam? Yuk
Also there food is highly marinated to make it tender not that good. I also had the crab cakes and I can tell they used can crab. They need to redo there menu

Good american food. Everything looks and taste great! We tried 2 different cocktails: sangria wasn’t as good as it should be but the rest was ok. Relaxing drinks without strong alcohol feeling.
All dishes are enough to finish in the restaurant, you wouldn’t take nothing to go.
Recommend to everyone who wants to have quick family dinner.

Probably the slowest service I have ever had at any Ruby Tuesday. I have been here more than a handful of times and if I don’t do just the salad bar and a water and sit at the bar I can expect at least an hour each visit. This most recent time I was asked if I wanted lemon in my water and I declined. My water arrived and not only was there lemon in it the server had decided to squeeze it for me! Gross! Needless to say I will find a different «quick» lunch place next time I am in the area.

Terrible!!! Disgusting!!! Garbage!!! Dirty Place, dirty people, gross food. Why I chose to eat at Ruby Tuesday with the abundance of 5 star cuisine in Chicago complexes me. Now I’m done.

This is a nice restaurant with nice décor. several dishes we tried were good. Everything here is good but not great.

Do like their salad bar but sometimes the pickings are slim and it feels like the food has been there for a while. Service is standard. No complains really. Fairly clean but it doesn’t seem to be too busy. Decent family restaurant but a bit overpriced for the quality of food. Tho, their burgers are phenomenal for whatever reason. Sat in the bar couple times. They have few tvs and great bartender Lisa. Shout outs to her for taking great care of us and providing us with a birthday treat. Casual Monday thru Thursday outing but not really a nice weekend dining restaurant. I’ll leave those for oakbrook restaurants nearby.

I never thought twice of visiting this place before. But thanks to some friends who offered it as an idea we decided to go. I was first blown away by the beer options. I got a huge mug of Blue Moon for like $ 6.
But then I discovered the ribs and appetizers. For the appetizers we had the Thai phoon shrimp and Shrimp fondue. Both were delicious though I wish they gave us a larger portion for the Thai phoon.
For the ribs I had a full slab of Hog heaven which was essentially ribs covered in bacon. My Lord it was good. In addition I had a loaded baked potato and onion rings. All in all it was a delicious meal. A bit pricey but well worth it for a nice meal out with friends. And it was later in the evening when we went so service was great.

I had gave up on Ruby Tuesdays. My first experience wasn’t so grand. It wasn’t at this location.
After years later. Yes years later I decide to give them another shot. Besides I had a 50% coupon so why not go for it.
So after work I take myself and my son out to dinner. The minute that we walked in we were greeted with a warm welcome. The owner let us seat where ever we want. Awesome job
The friendly waitress came right over to take our order. She was very pleasant and friendly.
Overall great customer service awesome food and a nice enjoyable atmosphere. I faced my fears of this place. I will be back.

Me and a friend visited this place after a very long period of absence from this branch. Place was clean, a bit slow, not too crowded and we were immediately seated and served. The orders were accurately made and the food was delicious and on point.
While being seated we noticed several times a member of the staff… a very large lady I must say so just hovering around us and everytime she went around us, she kept bumping and pushing our chairs without any apology or excuse me or anything to the point I had to keep an eye on her and I see her approaching I had to pull my chair literally into the table and be proactive and say lemme get out of your way and she just kept walking…

We arrived at 5:15 on a Saturday evening. The man seating people acted totally flustered with everyone coming in the door and when we said party of 7 he acted like we were asking for his kidney. He said it would be a minute. The next group said party of 9 and he said 30 to 45 minutes.
After we were seated the waiter took our drink orders. When he brought my drink and I went to take a drink my glass was all crusty feeling. When I grabbed the waiter and said I wanted a new glass because mine was dirty everyone else felt their glass then said the same thing. One even had a mouth print still on hers. Our waiter’s response was that it will be a minute the whole stack of glasses are dirty.
We all got the salad bar and it was a plate or two before we had a clean one to put our food on.
It has been a while since I ate at a Tuesday’s and I used to love their cheese fries. Now, they are made with a nasty cheese sauce that tastes like velveeta. My friend had to send her steak back because it had so much gristle she couldn’t chew it enough to swallow it.
We asked for separate bills and he brought them as one then messed mine up by adding someone’s drink to mine.
Also, the table arrangement is AWFUL they have too many tables in a small area. Only 1 person can fit down a walk way at a time and everyone sits almost on top of each other.
It was very crowded and I don’t blame the waiter for most of what I saw was wrong but to bring glasses you can feel are dirty.
I will not be back.

I ordered to go and got «to go» quality food. The bacon cheeseburger with onions, mayo and tomato lacked ANY type of flavor. The fries tasted undercooked and the bun was stale and flat. The burger tasted like a frozen burger and not restaurant quality by any standards. I would have been better off going to White Castle. I will not waste 15 dollars there again.

This place doesn’t even deserve one star. I’m from California and the Ruby Tuesday that I go to is great. So I decided to take my pregnant wife here for dinner. We were seated and given menus. We waited 15 minutes and not one server came to our table. The place wasn’t even busy. Three different servers walked by our table and no one asked if we been helped, or offered water. Sometimes I looked at a server as they walked by, showing that I need some help, Not even a smile. So we ended up leaving the restaurant hungry. Not once in my life have I ever done that. As I walked to the front to ask for a manager the hostess was not there. She was by the bar looking at her phone, why am I not surprise. Never coming to this location again. Truly the worst service ever.

This was our first time here. I ordered a burger with fries and the all you can eat salad bar. My six year old son ordered the kids chicken tenders and fries. My son has high functioning autism and when the food came out it had little pieces of garnish all over it and my son needless to say freaked out. I asked the waitress if they could remake the meal without the shredded garnish and they were more than accommodating. She was so nice and didn’t make a big deal about it. Very professional! Would definitely come back here!!!

I keep trying to give them opportunities but this time there was hair on the tongs at the salad bar. I asked the hostess to remove it and she merely took the tongs picked the hair off with her bare fingers and placed back in the dish. I walked out.

The hubby and I went for dinner yesterday. We waited 20 minutes and no one came by. The place was less than half full and there were servers everywhere. I couldn’t get a single one to make eye contact. After 20 minutes we went to Olive Garden and had a great experience and stellar service.

Beyond disappointing.
I joined my family here for Mother’s Day 2014 & the customer service was awful. Normally I enjoy trips to this location: good prices + good food + decent customer service are what has kept me coming back to this location over the years, but after my Mother’s Day experience I have no desire to come back. Perhaps they brought out the C squad management on Mother’s Day and told them to study the weakest book of excuses for poor customer service.
Our table of 5 started off with a shrimp fondue appetizer. It took a while and arrived congealed on top. We dug right in but asked for appetizer plates. By the time those plates arrived the waitress said she forgot one and when my Mom said «that’s ok. We’re almost done» the waitress took all the plates back! Pretty ignorant in my book.
When we ordered our main entrees I pointed out that my Mom’s strawberry lemonade still hadn’t arrived and the waitress fed me an excuse that she had placed the order with the bar and they might be out of strawberries but they’d let her know. What? 10 minutes later a strawberry lemonade appeared.
After waiting 40 minutes for our main entrees we asked our waitress — who never checked in to see if we needed drink refills, etc — how much longer & she blamed the hold up on her manager who she shared was personally manning all kitchen orders. What? We asked to speak with her manager and a ditzy lady appeared and unapologetically relayed that they had lots of large parties/​a lot of orders come in at once and that our food was on its’ way. She acted appalled that we even inquired. I could see my reflection in the salad bar mirror and I was frowning at this point.
When the food finally arrived it was fine except for my husband’s fried chicken strips and fries. They looked like they had been cooked and then reheated. The fries were hard as rocks and browner than my Dad’s order of the same. A little later another manager asked how the food was and we told him it took forever. He was more apologetic than the first manager but claimed he personally went to the kitchen, rolled up his sleeves and helped cook to help with the delay. Not impressed. Isn’t it normal for a restaurant to be busy on Mother’s Day and don’t they usually plan for increased parties? Isn’t it your job to make people food within a reasonable time frame?
Overall, this entire experience was pathetic and the grand finale was a long wait to get one take out box and the check. My husband and I were so frustrated we left our party who said we could Chase quick pay them later. The waitress offered us, at her manager’s courtesy, one free dessert to share. I was so antsy to leave the place that my immediate reaction was «No thank you» to which the waitress immediately walked away and did not come back for some time.
Now it’s time for me to get down to their level of ignorance: Ain’t nobody got time to wait this long for basic food service, Ruby Tuesday. Unacceptable.

Mediocre food… a bit on the expensive side… poor service… plenty of parking since restaurant is on a strip

Horrible, Horrible place. Stay away. The place is old, dated, and just feels dirty. The food is way overpriced for what you get.

I’m tempted to give this place 2 stars. The reason I picked 3 stars is because if I had gotten just the salad bar it would have been 4 stars. I got the salad bar and a burger. For $ 10 the burger was on the small side of what you would expect from this type of establishment. I asked for the burger to be done «medium» and it was clearly medium well, almost well done.
If I had just wanted a burger, I would have been happier at Hardee’s.