The Pit Stop

I went in today to have my oil changed before i did my other errands. Well as we were driving after we noticed smoke and pulled over and the employee that did it made a minor mistake. I called and spoke to teddy. Let me tell you i am more then satisfied with what he did for us. He came to where we were and fixed everything. This guy is the definition of great customer service. Id give this guy a raise in an instant if i was the boss. Great work teddy we will be back for sure.

So first and foremost, I’m about 99% sure that some reviewers accidentally made their posts on C&C’s Unilocal page, and totally meant to post it here. Specifically, there’s one that mentions dogs at the shop, and Pit Stop is the only one on 75^th where the guys keep their sweet dogs behind the counter. I urge those people to double check the location they’re reviewing, because it makes a huge difference.
After walking in with engine troubles, I was happily surprised that all my car pretty much needed was a tune up. After explaining the situation with my car, the issue was found almost immediately. What’s even better? The entire service was completed within 45 minutes, when I expected to just leave my car there for the day. My old car runs a million times better than it ever has in the last few years!
The price was absolutely fair for the work, and was mostly charged for a couple parts that were needed, on top of a service that I had personally requested. They didn’t push any costs on me, and even walked me through and showed me everything that was wrong with the car. Right before paying, they even asked me to go ahead and test drive the car around the block to make sure I didn’t feel any other issues like I had prior.
The employees there are a group of great guys. It’s a very laid back atmosphere with honest people who know what they’re doing. It was my first time there, and it definitely won’t be my last!

I was happy to find a full service car wash on the south side of Downers Grove. I got the complete $ 14 interior and exterior wash and was very pleased. They even got some scuff marks off the exterior that have been there for a long time. I’ll go back!

DO NOT TAKE YOUR CAR HERE TO GET SERVICED!!! They will fix half your problem, car still won’t operate the right way, charge you full price. Then they will want to charge you more to fix the rest of the problem! When in the end they tell you to take it somewhere else because they have done all they can do. And the car is still not fixed!
They are not up front on what they can and can’t fix. Do not trust them, go elsewhere!

What a great place to go for an oil change! Tom was awesome and so were the employees, very friendly and professional. It’s a great place for women to go because they are honest and trust worthy. I will be going back for my oil changes! Thank you Tom!

I had a very negative experience here. The oil change was average price. It was about 30 $ for my car, which is not to bad. Unfortunately they told me that something was seriously wrong with my oil pan and oil gasket and insisted that I get it fix immediately and quoted about a 600 $ fix. They blamed the last place I had my oil change done (which was my dealership). Immediately after my oil change I contacted my dealership and took my car in that same day for further inspection. The dealership told me there was nothing wrong with my oil pan or gasket and after reviewing what The Pit Stop had told me, the mechanics at my dealership said it didn’t even sound credible. I would highly suggest going somewhere else for your oil changes let alone any service. Unless, of course, you’d like false information and typical mechanic scams.

Stopped in for an oil change on 2012 Infiniti and was told that they recommended I use synthetic because using non-​synthetic would void my warranty. I’ve owned Infinitis for years (and even worked for them at one point) and indicated I’d never heard that. They employee informed me that this was the case will all manufacturers now. I didn’t feel comfortable (especially given the $ 60 cost vs $ 25) so I decided to pass. Well my research indicates I was smart. This is not the case and my Infiniti manual indicates that non-​synthetic is just fine. They could have earned a new customer, but instead motivated me to write my first review on Unilocal.
Honesty is always the best policy.