Tollway Authority

I call today to pay a violation I am sure is not even valid and they disconnect me three times! obviously they don’t want my money.

I have a great idea, IL Tollway: Why don’t you send a bill in the mail prior to a $ 100 fine? I live in a state where we don’t have tolls, I don’t have change in my car!!! The fines are WAY beyond reason. You could easily implement a system that allows people to be *reminded of a toll fee after they have driven through — but I am guessing you make MILLIONS off of people like me by taking advantage of their ignorance. Terrible people, I hate you all.

O.M.G.
More money for the mobsters coffer.
We are from Maryland and I have never experienced anything like this in my life. We’re staying out in Lombard and have to travel daily to some other freaking suburb way across town using the infamous 355 tollway. I believe its Orland Park. Folks take your piggybank and then some. You will encounter not .75 not 1.00 tolls but 2.80, 1.30 you name it. Who the hell carries that much change around but wait it gets worse. They are too cheap to man the booth so you encouraged to just drive through and pay the toll within 7 days online. What if I’m a geriatric… wtf go online to pay, really Chicago. Where’s the money going… these are not suburbs but underdeveloped rural areas. It’s depressed looking out here to be quite honest. So again stay in I guess downtown Chicago if you can afford it or some other place to avoid these ridiculous tolls. This is our second day here and we’ve already amassed approaching 30 bucks in tolls. I can’t wait to leave this mobster state.

If I could give this a 0 star I would, So I’ve been to 14 states through out the U. S and driven through 11 states. Never have I been in a money hungry state such as Illinois. I’m from California and drove to Iowa to attend school there in which I have only encountered one tollway from Colorado which was easy to pay. Now driving from Iowa to Illinois wasn’t too bad beautiful drive and I was proud to make make it to Illinois, the state where President Obama resided for a while. I drive further in to a tollway and pay the first one for 3.60. Not bad. Continue driving I got change for days! I got this, then another toll, and another, and another. So on. WTF, so I make it to my hotel and have to go to the airport to pick up my Girlfriend. Then out of nowhere an unmanned toll for 1.50? Are you serious… I have to pay 1.50 in change? Ain’t nobody got time or money for that. So I say f*ck you to the toll and drive off. Never have I experienced this many tolls in any state except for Illinois. Come on even Colorado has 1 toll! but more than 1 in Illinois? Thats just greedy. Everywhere I go there is construction going on but is that where the money is really going? Or is it going to some politicians pocket Republican or Democrat, neither that represent the people but just money sadly. This is a form of illegal extortion from the state of Illinois to rip people off. Not only that this state is very «out of state unfriendly» If you’re out of state there is no warning for tolls or fines until you get there. Come on not everyone lives in Illinois get your head out of your Ass. This is going to deter people from visiting your state thus reducing your profit and value as a state. I am happy to drive through Nebraska, Nevada, Utah, Colorado, etc with no problems but here… I do. I really hope the state gets rid of these money sucking tolls, I can’t believe the people here are too sheepish to rally against this, I’m sorry but this state and its politicians should be ashamed of itself for being money hungry. It sucks how people who come here to visit a great state have to pay fines just to visit and if they can’t afford it what’re they going to do?
On a good note customer service lady was friendly and told me that within 24 months with 3 unpaid tolls they will charge you, luckily I only missed one so I do not have to pay but man making a person stress is not good. I had to wake up at 6am to give them a call. Not a way to make people happy.
Overall Illinois needs to get their sh*t together and end these tolls, please I encourage you to drive to any other state out west and tell me how the tolls are… wait there are none.

Literally the most inconvenient, and cost prohibitive option. These guys love charging fees, charges and other debits from your account. Some how they have access to your CCard & think all charges are acceptable. Disappointed, but who isn’t in a Monopoly,

I had all the paperwork necessary, and they helped me even prove to the Secretary of State (who wasn’t working with me at all) that I was paid in full. Thanks for helping me get my license back!

I came here to write a scathing review about the Illinois Tollway Authority and specifically the adminstrators at I-​Pass.
Then I saw that all the other reviews are 1 stars…
So I’m giving the Tollway 2 stars, because generally I appreciate the speed of IPass compared to old fashioned toll-​booths.
That’s where the compliments end.
I started using IPASS when I began driving a coworker’s car. Eventually I bought the car and kept using his IPass. Unfortunately, when I registered the title under my name his IPASS automatically stopped working for the car.
A month later I get a bill in the mail for hundreds of dollars in missed tolls and fines. Only after calling did I get the explanation about why…
I had heard of people simply paing the missed tolls and getting the fines dismissed, but when I tried to do this they said I couldn’t until I got written approval from the previous owner which turned out to be impossible since he left the country… so I asked for some other way. They said there was none and I would have to pay the hundreds of dollars in fines, when the tolls themselves amounted to no more than $ 25.
Time passed, I thought it would go away. Boy was I wrong.
A year later, out of the blue I get a bill for $ 3000. I called in again, they had sent it to collections. Nobody would talk to me about anything. And they suspended my current IPASS which I had been paying in good standing for over a year. And they threatened to suspend my license.
Needless to say, talking with them got me nowhere. Each time I called I was bounced from one person to another and always rejected with the same excuse «there’s nothing I can do.» In fact it seemed there was nothing anyone at the Tollway could do about the fines that they were holding against me. So I paid through the teeth.
Life lesson for me, hopefully somebody out there will avoid the same fate… don’t get into a position where you’re relying on the common sense or basic humanity of anybody at IPASS. It’s a big, anonymous entity like many in this world, and if it has something over you, you’d best resolve it ASAP and run the other way!

Worst roads in the country. And they’re charging us? I guess to pay for the n e v e r e n d in g construction.
Let’s legalize gambling pronto so we can enjoy nice freeways like the Indianians…
Indianans?
Indianaites?
whatever

day 60 for whom the bell tolls…
so once i got to chicago i went through a toll, about 5 miles later, and i’m still on the same road, i get to another toll, 3 hours pass and i go about 30 miles and stay on the same road and go through 2 more tolls.
so i ended up paying 7 – 8 bucks to spend 3 hours going nowhere.
what was it connery said in the untouchables? oh yeah that’s right.
that’s the chicago way!

If there is karmic justice, Hell reserves a special circle for bloated, dysfunctional Tollway Authority bureaucrats and the politicians who insulate them from accountability. Is Rod proud to have his name pasted across all of the tollway signs?
I wonder if privatization would be any better?
And FWIW, the I-​Pass will probably be used to institute congestion/​variable pricing for tolls sometime soon. When? The next time the Tollway Authority is short a few billion $$$.
Tip: if you’re out East get an EZ-​Pass where out there… the mandatory prepaid toll is $ 25, as opposed to $ 40 in IL. Then use the EZ-​Pass in IL.

Yeah the tow is a little too damn expensive. They need to lower it. I dont appreciate paying 80 cents now just to go to Woodfield. Damnit.

Definitely invest in an iPass. it makes life so much easier! Otherwise, you’re gonna always be scrounging around for change everytime a toll in Chicago pops up! Even with the iPass, I give the Tollway authority one star… for all the times in the past that I have been stuck at the toll booth with no change. or not enough change :(

The rediculous thing is that sometimes you don’t realize you don’t have change. This is easy to forget, especially if you don’t travel these roads regularly. They do allow you to pay later by mail (I’ve written checks for like $.75) but it’s just so frustrating. There must be a better way than this.

The plan was to charge tolls until the roads were paid for — how many decades ago was that? Authorize THIS Mr. Tollway!