Dr. Zak Downey Dental Care

Had my first visit today with Dr.Nadia. As a new patient I had a great experience. I will be definitely going back to start getting some work done. The staff was very helpful and professional starting with the nice lady who took my xrays.Dr.Nadia did a complete check up and was very helpful in letting me know what was best for my situation.

My husband and I have attended Dr. Zak’s dental several times and staff members have been very polite and very professional. They also have great family plans very affordable. We are very pleased with there work.

Schedule an appt for two weeks ahead. I call to verify appt, they tell me that I am not schedule for an appt.
WTF…
The staff is so unorganized and unprofessional on how to treat customers.

Super friendly staff, everyone seemed happy to work there. Adriana was very sweet, helpful and explained all my options. I’ve been switching dentist a lot since I never found one I liked, now I can stop looking:)

After my cleaning, I got into my car and noticed how much plaque was removed from my teeth. My smile looked brighter and I felt so much better about the overall health of my teeth. Katie did a great job! She showed care and concern by working so diligently on my teeth! She was also quick and answered all my questions!:)

I’ve been a patient for a few months now and I’m very satisfied with the work I’ve had done. All the staff are friendly and very attentive. Dr. Nadia is so compassionate. She extracted four of my teeth and checked on me multiple times afterward.

Had my appointment today and the service was great! The staff is super friendly.
Dr. Nadia made the process really easy and thorough, she explained everything that had to be done for my treatment.
Her assistant, Adriana, was EXTREMELY sweet.
Overall had a great experience here. I will keep coming back for my check ups!

This is family dental center, but under a different name on Unilocal.This place is horrible, and the customer service is horrible. The doctors has a horrible attitude, and the brunette secretary behind the desk is the most despicable person, when talking to her.

Great doctors and staff. All very friendly. Doctor is always very thorough with the examination. I like how the front office always finds a way to accommodate my schedule. I am very pleased with the customer service here and look forward to having my treatment done at Dr Zaks :)

(originally Posted This Under Their Old Name «Downey Dental Care») I first went to this location when I was a minor, and just for cleanings. When I got older, I decided to go to another dentist in Palos Verdes. That drive eventually got too hectic, so I decided to try this place out again. I specifically told them I was there for a CLEANING, and before I knew it, there was a Doctor and her assistant in the room doing a full review of my mouth. After about 15 minutes, the Doctor left and the assistant called me in a little office. Once in the office, the assistant told me that in order for my teeth to be back to 100% I had to have about 100 000 procedures done (I don’t have the best teeth, but they’re not that bad either). She went on to tell me all these things that almost didn’t even make sense, but what did make sense was the $ 10,989 total for all the procedures they recommended. I told her I wasn’t in a position to be paying that type of money right now, and that I would take it 1 step at a time. She went on to tell me «well can you at least pay like $ 1,3xx now and come back tomorrow to at least get started?». I told her I would have to call them when the time was right because I was low on funds. She kept on being consistent, and went on to tell me «can you do $ 200 down payment and like $ 2xx a month for 6 months?». I told her I couldn’t commit at the moment, and she seemed to get frustrated. She went on to tell me, «I’m giving you the best I can, you can’t do $ 2xx a month???». I told her «sure, put me down for Friday and I’ll try to come up with something.», and I left. Now so focused on the BIG money, they NEVER EVEN GAVE ME THE CLEANING I ORIGINALLY WENT IN FOR! The next day, I looked up the Unilocal reviews and they had 1 star with ALOT of negative feedback. It seemed like everyone was on the same page. Everyone got the impression that this place was ‘Money Hungry’. I called the office to cancel my upcoming appointment, and they asked me why I was canceling. I explained that I wasn’t too fond of the reviews I read, and she went on to say «ok, sorry about that.”(not rude). I’m pretty sure they didn’t expect me to come and leave a review after already explaining how unhappy I was on the phone, but I figured I had to post this to let others know. Feel free to give it a try, but I definitely will NEVER go back, or recommend this place. NOW I EVEN GOT A BILL FROM MY INSURANCE SAYING I OWE THESE PEOPLE $ 76 for X-​Rays and my insurance had already covered almost $ 300. How did I get charged for X-​Rays when I asked for a cleaning??? Not my fault you took matters into your own hands and took X-​Rays in hopes of me accepting the almost $ 11,000 job! HORRIBLE!

I just visited this dental office and was assigned Dr. Nadia… Very nice and explains your entire treatment plan. She seems to be genuinely concerned with your dental health. Adrianna (dental assistant) was also very helpful during my consultation and treatment plan coordination

Wow, this dental office is really showing its true colors, I am now seeing why their other Unilocal page has such bad reviews (Downey dental center)! So the dentist told me I needed a wisdom tooth extraction and that they would send in a request to my insurance for a referral, since I am not covered to receive treatment from their specialist. I wait about a week or two and call my insurance to follow up and they tell me they haven’t received anything.
Okay, no biggie I called the dental office and let them know what I was told, they said they would send in another request. This time I receive a letter from my insurance stating the request is pending b/​c they failed to state what specialist I needed to be seen by or what tooth # needed the work!
I called the dental office yet again, I let them know what the insurance was stating they needed. I called the insurance once more the person helping me placed me on hold while she called them and let them know exactly what they needed…
Low and behold the very next morning, I received a voicemail from this office. The message stated that I was being denied by my insurances because there wasn’t a significant need nor was the case an emergency.
They then proceeded with offering me a payment plan since I was having discomfort and my insurance doesn’t cover their specialist. Obviously, I called my insurance yet again, where my insurance informed me of two requests that were PENDING one which I mentioned above and another which stated the tooth and number but failed to state a reason why it was being requested.
I informed my insurance rep about the voicemail about being denied and informed me my case was not denied and had not been but was infact pending on the information needed. She placed me on a brief hold while she contacted the dental office and told them herself what was missing.
Long story short, I am really annoyed by this office that they would call me and lie about being denied by my insurance when that simply was not the case. Looks like my search for a dental office continues!

My family and I have been coming to this dentist for years. We wouldnt change it for a new one! The staff is great!

Great expectations I was so scared then when I had my fills they were so convincing it wouldn’t hurt and it didn’t…I’m going back and I hate the dentist!

Dr. Ayyoub and Adriana are the best. I’m always very nervous at the dentist but they made me feel at ease. All the staff is so nice! Love coming here!

I was a new patient and at my first visit, Dr. Nadia did a thorough examination of my teeth. At my second visit, Dr. Zak performed my teeth cleaning in a timely and orderly fashion. In addition, his staff are nice and helpful!